Case ID ID 15255414001.

A customer purchased an item from us on Friday March 29th

Ship by: Fri, Mar 29, 2024

Deliver by: Tue, Apr 9, 2024 to Thu, Apr 18, 2024

Purchase date: Fri, Mar 29, 2024, 6:04 AM PDT

We shipped it the same day they ordered. As they could see at the moment of purchase, they had until April 18th to get this item delivered.

The customer contacted us on April 9th, stating that this item was late and that they no longer wanted it. We politely told them that the item had until April 18th to reach them, but that if they no longer needed the item we would accept a return.

They then REFUSED the delivery on April 11th, causing us hundreds of shipping extra, and did not open a return request so we could send them the appropriate pre-paid labels and documents for the safe return of their item.

We reached out to them, trying to explain that as per Amazon policies, they should have opened a return request, and no charge would have been asked from them for a return. Because they did not do so, we would have to deduct the extra price of refusing their order to their refund once we received the item back.

The customer insisted, again and again, that their item was late, but they refused it 7 days before the maximum delivery dates.

They opened a chargeback, which we won because we had all the evidence.

They opened an A-Z, which we won because we had all the evidence.

Their last ditch effort was to bash us on our feedback page, stating that (once again) we were late.

Why doesn't Amazon see that some customers are simply never satisfied, even if we deliver their items on time, or even in advance?

Why should we be penalized monetarily, (143$ charge from Purolator due to refusal) and publicly in our ODR for doing nothing wrong?

It simply doesn't make sense to me.