I have not received the Return Item!
Hello,
A buyer received an incorrect item and opened a return request Jun 18th which was approved by Amazon.The buyer then opened a A-Z Claim date: 27 June 2025 asking for a refund. I offered the refund and Amazon closed the A-Z claim "We will not include the claim in your order defect rate (ODR) and performance metrics."
I have not received the item back, the tracking number has not been updated. (Jun 18, 2025 02:14:00 PMUTC) I am not able to open a Safe-T claim because the buyer opened the A-Z claim.
I appealed the A-Z claim 3 times that I have not received the item providing Amazon's return tracking number and their response is,
"Thank you for refunding the following order:
We will not include the claim in your order defect rate (ODR) and performance metrics.
To avoid these claims in the future, respond promptly to buyer communications to reach a resolution. If appropriate, refund the buyer within 72 hours of the buyer's first contact.
Can you please help?
Thank you in advance
Bill
I have not received the Return Item!
Hello,
A buyer received an incorrect item and opened a return request Jun 18th which was approved by Amazon.The buyer then opened a A-Z Claim date: 27 June 2025 asking for a refund. I offered the refund and Amazon closed the A-Z claim "We will not include the claim in your order defect rate (ODR) and performance metrics."
I have not received the item back, the tracking number has not been updated. (Jun 18, 2025 02:14:00 PMUTC) I am not able to open a Safe-T claim because the buyer opened the A-Z claim.
I appealed the A-Z claim 3 times that I have not received the item providing Amazon's return tracking number and their response is,
"Thank you for refunding the following order:
We will not include the claim in your order defect rate (ODR) and performance metrics.
To avoid these claims in the future, respond promptly to buyer communications to reach a resolution. If appropriate, refund the buyer within 72 hours of the buyer's first contact.
Can you please help?
Thank you in advance
Bill
0 replies
Seller_ZJhFeE3tNKzfh
what does the tracking on the return actually say (in detail). If the courier has lost the return then it would be on you to try to claim via the courier.
You were lucky the A-Z didn’t impact your ODR, they certainly used to if you refunded as you were admitting fault.
Seller_o4hxOMXcpfUpf
Why did you click to refund? If it hasn't been returned don't refund, the rules are simple...
Sakura_Amazon_
Hello @Seller_PiFbM64vDuwt3,
I reviewed your post and recent comments. Have you received any updates from Seller Support about your case?
Regards,
Sakura
