A to Z Guarantee Claim
Hi,
A customer wanted to return the item and we immediately provided a prepaid return label. After couple days customer claimed an A to z guarentee file without any communication with us. We still do not know what is the reason for that A to Z guarantee claim. Amazon sent us an email telling us they will come up with decision in 3 business days. However not any responce after 2 weeks of the claim. Meanwhile customer returned the item with the prepaid label we provided and we refunded the customer as usual. After all those events amazon closed the A to Z file becuase refund was issued but ODR on our Account Healt was applied.
Now I can not find any responsible person to tell this issue or appeal this decision.
Any help would be appreciated.
A to Z Guarantee Claim
Hi,
A customer wanted to return the item and we immediately provided a prepaid return label. After couple days customer claimed an A to z guarentee file without any communication with us. We still do not know what is the reason for that A to Z guarantee claim. Amazon sent us an email telling us they will come up with decision in 3 business days. However not any responce after 2 weeks of the claim. Meanwhile customer returned the item with the prepaid label we provided and we refunded the customer as usual. After all those events amazon closed the A to Z file becuase refund was issued but ODR on our Account Healt was applied.
Now I can not find any responsible person to tell this issue or appeal this decision.
Any help would be appreciated.
1 reply
Daryl_Amazon
Hello @Seller_kely8xDLttLyQ
Daryl from Amazon here.
Did you happen to contact Seller Support regarding this? If you did, can you please share any related Case ID?
I want to personally help you escalate this appeal, I will await your confirmation on this matter.
