Remaining refund was issued WITHOUT A-to-z case
I have NOT issued refund of 441.21 CAD which amount to 20% restocking fee.
Buyer opened A-to-z case, three times and all closed in seller's favor. April 7, April 8 and April 14th.
However on May 17th, Amazon arbitrarily issued remaining refund of 441.21 CAD without A-to-z case being re-opened and deprived seller of any opportunity to represent the case.
How is that Amazon can issue refund on its whim without A-to-z case being opened?
Remaining refund was issued WITHOUT A-to-z case
I have NOT issued refund of 441.21 CAD which amount to 20% restocking fee.
Buyer opened A-to-z case, three times and all closed in seller's favor. April 7, April 8 and April 14th.
However on May 17th, Amazon arbitrarily issued remaining refund of 441.21 CAD without A-to-z case being re-opened and deprived seller of any opportunity to represent the case.
How is that Amazon can issue refund on its whim without A-to-z case being opened?
0 replies
Seller_F0vWfrwVpZ8w6
Case ID is 17752957931
Can Amazon rep assist with the case?
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Seller_F0vWfrwVpZ8w6
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Hi Christine,
This happens so often. I had cases where A-to-z will open claim and decide in buyer's favour without even giving a chance for seller to respond.
In another case, A-to-z case won't even be opened and refund would be issued WITHOUT A-to-z case being opened.
Can this feedback be escalated?
We cannot have refund be issued unilaterally without giving seller a chance to represent their case.
I am hoping you can assist with this Case ID is 17752957931
