Brand registry stuck
Hi,
we’re currently trying to enroll our Jewelry brand with Amazon Brand Registry, but unfortunately the application seems stuck.
The enrollment was rejected automatically at first attempt, and while filing the appeal we realized we made a mistake with the photos – they weren’t clearly showing the brand. We would like to start the enrollment over again, but there seems to be no way to do so. Under “Brand Applications” the brand shows as “ineligible”, but when we try to enroll a new brand, we’ll get an error message saying the trademark is still under review. Its almost three weeks now that we are stuck on this, please let us know how we can solve this issue so we can finally set up our shop on Amazon.
The case ID is 15405482231.
Thank you for your help!
Brand registry stuck
Hi,
we’re currently trying to enroll our Jewelry brand with Amazon Brand Registry, but unfortunately the application seems stuck.
The enrollment was rejected automatically at first attempt, and while filing the appeal we realized we made a mistake with the photos – they weren’t clearly showing the brand. We would like to start the enrollment over again, but there seems to be no way to do so. Under “Brand Applications” the brand shows as “ineligible”, but when we try to enroll a new brand, we’ll get an error message saying the trademark is still under review. Its almost three weeks now that we are stuck on this, please let us know how we can solve this issue so we can finally set up our shop on Amazon.
The case ID is 15405482231.
Thank you for your help!
0 replies
Seller_kIukTwdhvntAp
You will need a MOD to intervene and ask the Brand Registry team to close the one so you can refile.
GOOD job on providing a case #. I’m tagging some MODS that can help you on this.
Hey guys – can you help get the one closed so they can start again?
@Sandy_Amazon
@Blake_Amazon
@Michelle_Amazon
@Tatiana_Amazon
@Jaijai_AMZ_136
@Roberto_Amazon
Jim_Amazon
@Seller_2bPftMfzXr8ww
Thank you for reaching out on this!
The enrollment team does not always provide an extensive amount of information around their decisions but typically when sellers receive this messaging it could mean 2 things:
- The seller themselves has engaged in abusive conduct
- The trademark/brand is abusive.
For 1. If sellers have been selling for awhile, some sellers will have Account Health metrics they will need to work on, or have other selling accounts they opened in the past/present that in bad standing. (deactivated, terminated, not meeting account health metrics, unresolved claims, etc.)
If you are a new seller and do not fall under all things listed in 1, the reason for decline could be for reason 2.
For 2. Trademark reason, if sellers are working with an attorney or agent that violates United States Patent and Trademark Office (USPTO) rules and policies, this will prevent you from enrolling in Brand Registry.
If you’re working through an intermediary, rather than directly with a U.S. licensed attorney, to seek a U.S. trademark registration or enrollment into Brand Registry, your application may be subject to additional investigation by Amazon and the USPTO.
Please check whether your attorney is a subject to an Order for Sanctions from the USPTO or listed on Potentially Misleading Solicitations. If you’re concerned about the validity of your application or the conduct of involved parties, please consult with a new private U.S. attorney to review your application.
I also recommend cross referencing your account and all the reasons the team gave in the appeal case.
-Jim
