Does FBA not have protection against item never recieved?
had recently 2 items not recieved refunds with FBA. I am newish to FBA. But is there no protection against this at all? Amazon is the one shipping. On top of this it's hurting my return rate when "item never arrived" make it make sense....
Does FBA not have protection against item never recieved?
had recently 2 items not recieved refunds with FBA. I am newish to FBA. But is there no protection against this at all? Amazon is the one shipping. On top of this it's hurting my return rate when "item never arrived" make it make sense....
0 replies
Dougal_Amazon
Hello @Seller_U6SwqQIjhv3Bi,
My name is Dougal from the Community Manager Team and would be happy to assist. I will need a bit more information to try and
What are the order ID's, I can start there. In the interim, here is the Manage FBA Orders help page that may be a good starting point for you to research FBA inventory issues, policies and procedures.
There are a myriad of factors that can result in a customer not receiving the item(s) they ordered.
I am happy to take a look to see if there is anything I can do.
Best, Dougal.
Seller_rTBWL2OeoixkP
It gets worse. If you sell something that is non-returnable, Amazon policy says that although the item cannot be returned, the customer can still be refunded IF THEY PROVIDE EVIDENCE THAT THE ITEM AS DEFECTIVE OR DAMAGED.
Do you think Amazon's indian customer service representatives actually ask the customer for evidence which they then share with you? No. They refund them no questions asked and allow them to keep YOUR product for free. Even if they're lying or confused (which most of the time they are, I know this because I transitioned to FBM and noticed how much customers lie)
If it was damaged, Amazon is supposed to reimburse you since they fulfilled it. If it was defective, they need to provide evidence demonstrating how.
They don't do any of this. They just give your stuff away.
My advice to you as a 12 year seller is get off this platform as soon as you can. Amazon does not care about you and will be against you every step of the way. If you insist on staying, transition to FBM. It's more work, but the margins are better and you actually know what's going on with each and every order. Customers cannot lie as much. And you actually have protections in place like A to Z claims and safe-t claims
