Listing Inactive – Unable to Request Approval Despite Others Selling on Same Listing
Hello,
I created a listing that was approved and active, but after a few days it became inactive. When I click “Fix Listing Issue,” it asks me to “Request Approval.” However, when I try to do so, I get the message:
> “We are not accepting applications to sell:
> Other Health & Personal Care category in Used, Refurbished, Collectible condition(s)
> Other Human Ingestible Products in New, Used, Refurbished, Collectible condition(s)”
Despite this, other sellers are currently active and selling on the same listing. I am unable to relist or even request approval, while others continue selling.
Please help me to resolve this issue and restore my ability to list and sell on this ASIN.
CASE ID 17681182301
Listing Inactive – Unable to Request Approval Despite Others Selling on Same Listing
Hello,
I created a listing that was approved and active, but after a few days it became inactive. When I click “Fix Listing Issue,” it asks me to “Request Approval.” However, when I try to do so, I get the message:
> “We are not accepting applications to sell:
> Other Health & Personal Care category in Used, Refurbished, Collectible condition(s)
> Other Human Ingestible Products in New, Used, Refurbished, Collectible condition(s)”
Despite this, other sellers are currently active and selling on the same listing. I am unable to relist or even request approval, while others continue selling.
Please help me to resolve this issue and restore my ability to list and sell on this ASIN.
CASE ID 17681182301
0 replies
Seller_rI7BZIczK8iAC
Go on top and click “Discussions”, put the filters on the left on «Recommended” and “Past year”, then write "supplements" in the search bar on top and read the threads.
Manny_Amazon
Hello @Seller_JiUOJRS43FefE,
As part of our ongoing efforts to provide the best possible customer experience, Amazon has implemented additional restrictions for ingestible brands, a.k.a dietary supplements. Unfortunately, we are not accepting applications for ingestible brands at this time.
If you feel that the categorization is wrong, please reach out to Seller Support so they can investigate this for you. If you are able to get this re-categorized, please provide me with the new case ID so I can look into this further for you.
If you are a brand owner, I recommend working with an attorney experienced in IP and the trademark office to understand the best path forward for you to have intellectual property in the updated product class.
If you are not a brand owner but have a relationship with the brand directly, you can reach out to them to ask them to add you as an Authorized Reseller of their brand in Brand Registry, which may get you approved to list their items.
I know this is not the outcome that you were hoping for, but I thank you for your understanding.
Regards,
- Manny
