Left hanging for my £1,848.26 reimbursement, with no end in sight. [4 months]
After awaiting reimbursement for over four months for a sum of 1,848.26, I find it necessary to seek further support by posting on the seller forum. Are there any Amazon moderators who can help here? Despite my cases being 'transferred', I have yet to receive any communication regarding their progress.
Here's the core of the matter: Amazon 'mistakenly' altered my commission rate from 15% to 20%, incorrectly categorising my goods as 'Jewelry', thus subjecting me to a higher commission rate. The original case ID is [9197694572]. After noticing this error, I notified Amazon, and they rectified the issue immediately. However, I have been charged the higher 20% commission rate for months beforehand, and I am now attempting to reclaim the difference between the 15% and 20% rates that I was charged. I have created Excel sheets detailing the affected order numbers and the amounts due, totalling £1,848.26. For further information please refer to case ID [9214340082] and my most recent case ID is [9529689492].
If anyone can help, please let me know. Thanks so much.
@Sarah_Amzn@Julia_Amzn@Winston_Amazon@Julia_Amazon
22 replies
Seller_K9jJi24aTyFjk
Just wanted to CC you in here to see if someone could take a look into my case. Thanks and appreciate if I could get a response. @Sarah_Amzn @Julia_Amzn @Winston_Amazon @Julia_Amazon
Winston_Amazon
Hello @Seller_K9jJi24aTyFjk,
Thanks for the thread and the tag!
Can you share the last notification you received about this issue while I look into it?
Seller_K9jJi24aTyFjk
Yes, I am still waiting for my 'reimbursement'. Please can someone help with the case? @Winston_Amazon
Seller_K9jJi24aTyFjk
Hi @Winston_Amazon,
Just checking you are still following up on this one for us? Appreciated.
Seller_K9jJi24aTyFjk
Hi @Winston_Amazon This is getting a little bit embarrassing as this case isn't getting much attention, therefore it seems like we are left behind which is a real shame.
Can someone get back to us??
Winston_Amazon
Hello @Seller_K9jJi24aTyFjk,
Oh my! Okay, let me look into this, can you share the last notification that you received?
Seller_K9jJi24aTyFjk
Hi @Winston_Amazon
Thanks for reaching back out, I appreciate it.
The last notification was Amazon transferring the case back on Feb 19th under case number: 9529689492. I then opened another case on 07 March to follow up under case number: 9594714712 which was also transferred without anyone returning.
If I create a case, they get transferred and that's the end of it. It's been happening for 5 months now without anyone getting back to me, it's unbelievable.
If you want to understand the case better, email me, and let's arrange a phone call.
Thanks and waiting for your response.
Winston_Amazon
Hey there @Seller_K9jJi24aTyFjk,
Let me flag this again to a partner team, keep me up to date on any developments though!
Seller_K9jJi24aTyFjk
Thanks, If this gets resolved I will ensure to update you and the case.
Seller_K9jJi24aTyFjk
Hi @Winston_Amazon,
I am still waiting for a response, another week goes without any help.
Thanks.
Seller_K9jJi24aTyFjk
@Winston_Amazon another week goes by.... nothing happens??
Seller_K9jJi24aTyFjk
Hi @Winston_Amazon, It's kind of crazy how this got left, no? We'll repost a new forum thread to see if we can get more attention to this issue.
Seller_yk3kzHpjMMa4B
Hello @Seller_K9jJi24aTyFjk,
I am Mary here, to help you in addressing your issues.
From your post, I understand that you need help with payments.
As per the information provided above it seems like you are having concerns regarding the commission and the reimbursements.
If your funds are not released yet, it is recommended to contact support team for further assistance by following the below pathway:
Help > Get support > selling on amazon > click on (Or, browse for your issue in the menu) > your account > other account issues > choose the contact method (Email, phone, chat)
Alternatively, you can also check the how the disbursement schedule works by clicking here.
You can check your payments summary by downloading the report to see if there were any disbursements. Check our help page for instructions.
Also visit this help page to see why a disbursement may fail.
If you need any further assistance, you can reach out to us, we are happy to provide help and support.
Regards,
Mary.
Seller_K9jJi24aTyFjk
Hello?
My case has still not been resolved, is anyone looking into it? @Winston_Amazon@Sarah_Amzn @Julia_Amzn @Julia_Amazon
Seller_K9jJi24aTyFjk
@Sarah_Amzn @Julia_Amzn @Winston_Amazon @Julia_Amazon @Seller_yk3kzHpjMMa4B
As 6 months go by, and 2 months since posting here I still wait for news. How can this be? $1,848.26 is a lot of money for a small business owner and I've been incredibly patient.
@Winston_Amazon was looking into this but I have not heard from him now in 2 weeks since 'flagging it' whats going on?
Thanks, and I appreciate your help.
Left hanging for my £1,848.26 reimbursement, with no end in sight. [4 months]
After awaiting reimbursement for over four months for a sum of 1,848.26, I find it necessary to seek further support by posting on the seller forum. Are there any Amazon moderators who can help here? Despite my cases being 'transferred', I have yet to receive any communication regarding their progress.
Here's the core of the matter: Amazon 'mistakenly' altered my commission rate from 15% to 20%, incorrectly categorising my goods as 'Jewelry', thus subjecting me to a higher commission rate. The original case ID is [9197694572]. After noticing this error, I notified Amazon, and they rectified the issue immediately. However, I have been charged the higher 20% commission rate for months beforehand, and I am now attempting to reclaim the difference between the 15% and 20% rates that I was charged. I have created Excel sheets detailing the affected order numbers and the amounts due, totalling £1,848.26. For further information please refer to case ID [9214340082] and my most recent case ID is [9529689492].
If anyone can help, please let me know. Thanks so much.
@Sarah_Amzn@Julia_Amzn@Winston_Amazon@Julia_Amazon
Left hanging for my £1,848.26 reimbursement, with no end in sight. [4 months]
After awaiting reimbursement for over four months for a sum of 1,848.26, I find it necessary to seek further support by posting on the seller forum. Are there any Amazon moderators who can help here? Despite my cases being 'transferred', I have yet to receive any communication regarding their progress.
Here's the core of the matter: Amazon 'mistakenly' altered my commission rate from 15% to 20%, incorrectly categorising my goods as 'Jewelry', thus subjecting me to a higher commission rate. The original case ID is [9197694572]. After noticing this error, I notified Amazon, and they rectified the issue immediately. However, I have been charged the higher 20% commission rate for months beforehand, and I am now attempting to reclaim the difference between the 15% and 20% rates that I was charged. I have created Excel sheets detailing the affected order numbers and the amounts due, totalling £1,848.26. For further information please refer to case ID [9214340082] and my most recent case ID is [9529689492].
If anyone can help, please let me know. Thanks so much.
@Sarah_Amzn@Julia_Amzn@Winston_Amazon@Julia_Amazon
22 replies
22 replies
Seller_K9jJi24aTyFjk
Just wanted to CC you in here to see if someone could take a look into my case. Thanks and appreciate if I could get a response. @Sarah_Amzn @Julia_Amzn @Winston_Amazon @Julia_Amazon
Winston_Amazon
Hello @Seller_K9jJi24aTyFjk,
Thanks for the thread and the tag!
Can you share the last notification you received about this issue while I look into it?
Seller_K9jJi24aTyFjk
Yes, I am still waiting for my 'reimbursement'. Please can someone help with the case? @Winston_Amazon
Seller_K9jJi24aTyFjk
Hi @Winston_Amazon,
Just checking you are still following up on this one for us? Appreciated.
Seller_K9jJi24aTyFjk
Hi @Winston_Amazon This is getting a little bit embarrassing as this case isn't getting much attention, therefore it seems like we are left behind which is a real shame.
Can someone get back to us??
Winston_Amazon
Hello @Seller_K9jJi24aTyFjk,
Oh my! Okay, let me look into this, can you share the last notification that you received?
Seller_K9jJi24aTyFjk
Hi @Winston_Amazon
Thanks for reaching back out, I appreciate it.
The last notification was Amazon transferring the case back on Feb 19th under case number: 9529689492. I then opened another case on 07 March to follow up under case number: 9594714712 which was also transferred without anyone returning.
If I create a case, they get transferred and that's the end of it. It's been happening for 5 months now without anyone getting back to me, it's unbelievable.
If you want to understand the case better, email me, and let's arrange a phone call.
Thanks and waiting for your response.
Winston_Amazon
Hey there @Seller_K9jJi24aTyFjk,
Let me flag this again to a partner team, keep me up to date on any developments though!
Seller_K9jJi24aTyFjk
Thanks, If this gets resolved I will ensure to update you and the case.
Seller_K9jJi24aTyFjk
Hi @Winston_Amazon,
I am still waiting for a response, another week goes without any help.
Thanks.
Seller_K9jJi24aTyFjk
@Winston_Amazon another week goes by.... nothing happens??
Seller_K9jJi24aTyFjk
Hi @Winston_Amazon, It's kind of crazy how this got left, no? We'll repost a new forum thread to see if we can get more attention to this issue.
Seller_yk3kzHpjMMa4B
Hello @Seller_K9jJi24aTyFjk,
I am Mary here, to help you in addressing your issues.
From your post, I understand that you need help with payments.
As per the information provided above it seems like you are having concerns regarding the commission and the reimbursements.
If your funds are not released yet, it is recommended to contact support team for further assistance by following the below pathway:
Help > Get support > selling on amazon > click on (Or, browse for your issue in the menu) > your account > other account issues > choose the contact method (Email, phone, chat)
Alternatively, you can also check the how the disbursement schedule works by clicking here.
You can check your payments summary by downloading the report to see if there were any disbursements. Check our help page for instructions.
Also visit this help page to see why a disbursement may fail.
If you need any further assistance, you can reach out to us, we are happy to provide help and support.
Regards,
Mary.
Seller_K9jJi24aTyFjk
Hello?
My case has still not been resolved, is anyone looking into it? @Winston_Amazon@Sarah_Amzn @Julia_Amzn @Julia_Amazon
Seller_K9jJi24aTyFjk
@Sarah_Amzn @Julia_Amzn @Winston_Amazon @Julia_Amazon @Seller_yk3kzHpjMMa4B
As 6 months go by, and 2 months since posting here I still wait for news. How can this be? $1,848.26 is a lot of money for a small business owner and I've been incredibly patient.
@Winston_Amazon was looking into this but I have not heard from him now in 2 weeks since 'flagging it' whats going on?
Thanks, and I appreciate your help.
Seller_K9jJi24aTyFjk
Just wanted to CC you in here to see if someone could take a look into my case. Thanks and appreciate if I could get a response. @Sarah_Amzn @Julia_Amzn @Winston_Amazon @Julia_Amazon
Seller_K9jJi24aTyFjk
Just wanted to CC you in here to see if someone could take a look into my case. Thanks and appreciate if I could get a response. @Sarah_Amzn @Julia_Amzn @Winston_Amazon @Julia_Amazon
Winston_Amazon
Hello @Seller_K9jJi24aTyFjk,
Thanks for the thread and the tag!
Can you share the last notification you received about this issue while I look into it?
Winston_Amazon
Hello @Seller_K9jJi24aTyFjk,
Thanks for the thread and the tag!
Can you share the last notification you received about this issue while I look into it?
Seller_K9jJi24aTyFjk
Yes, I am still waiting for my 'reimbursement'. Please can someone help with the case? @Winston_Amazon
Seller_K9jJi24aTyFjk
Yes, I am still waiting for my 'reimbursement'. Please can someone help with the case? @Winston_Amazon
Seller_K9jJi24aTyFjk
Hi @Winston_Amazon,
Just checking you are still following up on this one for us? Appreciated.
Seller_K9jJi24aTyFjk
Hi @Winston_Amazon,
Just checking you are still following up on this one for us? Appreciated.
Seller_K9jJi24aTyFjk
Hi @Winston_Amazon This is getting a little bit embarrassing as this case isn't getting much attention, therefore it seems like we are left behind which is a real shame.
Can someone get back to us??
Seller_K9jJi24aTyFjk
Hi @Winston_Amazon This is getting a little bit embarrassing as this case isn't getting much attention, therefore it seems like we are left behind which is a real shame.
Can someone get back to us??
Winston_Amazon
Hello @Seller_K9jJi24aTyFjk,
Oh my! Okay, let me look into this, can you share the last notification that you received?
Winston_Amazon
Hello @Seller_K9jJi24aTyFjk,
Oh my! Okay, let me look into this, can you share the last notification that you received?
Seller_K9jJi24aTyFjk
Hi @Winston_Amazon
Thanks for reaching back out, I appreciate it.
The last notification was Amazon transferring the case back on Feb 19th under case number: 9529689492. I then opened another case on 07 March to follow up under case number: 9594714712 which was also transferred without anyone returning.
If I create a case, they get transferred and that's the end of it. It's been happening for 5 months now without anyone getting back to me, it's unbelievable.
If you want to understand the case better, email me, and let's arrange a phone call.
Thanks and waiting for your response.
Seller_K9jJi24aTyFjk
Hi @Winston_Amazon
Thanks for reaching back out, I appreciate it.
The last notification was Amazon transferring the case back on Feb 19th under case number: 9529689492. I then opened another case on 07 March to follow up under case number: 9594714712 which was also transferred without anyone returning.
If I create a case, they get transferred and that's the end of it. It's been happening for 5 months now without anyone getting back to me, it's unbelievable.
If you want to understand the case better, email me, and let's arrange a phone call.
Thanks and waiting for your response.
Winston_Amazon
Hey there @Seller_K9jJi24aTyFjk,
Let me flag this again to a partner team, keep me up to date on any developments though!
Winston_Amazon
Hey there @Seller_K9jJi24aTyFjk,
Let me flag this again to a partner team, keep me up to date on any developments though!
Seller_K9jJi24aTyFjk
Thanks, If this gets resolved I will ensure to update you and the case.
Seller_K9jJi24aTyFjk
Thanks, If this gets resolved I will ensure to update you and the case.
Seller_K9jJi24aTyFjk
Hi @Winston_Amazon,
I am still waiting for a response, another week goes without any help.
Thanks.
Seller_K9jJi24aTyFjk
Hi @Winston_Amazon,
I am still waiting for a response, another week goes without any help.
Thanks.
Seller_K9jJi24aTyFjk
@Winston_Amazon another week goes by.... nothing happens??
Seller_K9jJi24aTyFjk
@Winston_Amazon another week goes by.... nothing happens??
Seller_K9jJi24aTyFjk
@Winston_AmazonAny news? Thanks.
Seller_K9jJi24aTyFjk
Hi @Winston_Amazon, It's kind of crazy how this got left, no? We'll repost a new forum thread to see if we can get more attention to this issue.
Seller_K9jJi24aTyFjk
Hi @Winston_Amazon, It's kind of crazy how this got left, no? We'll repost a new forum thread to see if we can get more attention to this issue.
Seller_yk3kzHpjMMa4B
Hello @Seller_K9jJi24aTyFjk,
I am Mary here, to help you in addressing your issues.
From your post, I understand that you need help with payments.
As per the information provided above it seems like you are having concerns regarding the commission and the reimbursements.
If your funds are not released yet, it is recommended to contact support team for further assistance by following the below pathway:
Help > Get support > selling on amazon > click on (Or, browse for your issue in the menu) > your account > other account issues > choose the contact method (Email, phone, chat)
Alternatively, you can also check the how the disbursement schedule works by clicking here.
You can check your payments summary by downloading the report to see if there were any disbursements. Check our help page for instructions.
Also visit this help page to see why a disbursement may fail.
If you need any further assistance, you can reach out to us, we are happy to provide help and support.
Regards,
Mary.
Seller_yk3kzHpjMMa4B
Hello @Seller_K9jJi24aTyFjk,
I am Mary here, to help you in addressing your issues.
From your post, I understand that you need help with payments.
As per the information provided above it seems like you are having concerns regarding the commission and the reimbursements.
If your funds are not released yet, it is recommended to contact support team for further assistance by following the below pathway:
Help > Get support > selling on amazon > click on (Or, browse for your issue in the menu) > your account > other account issues > choose the contact method (Email, phone, chat)
Alternatively, you can also check the how the disbursement schedule works by clicking here.
You can check your payments summary by downloading the report to see if there were any disbursements. Check our help page for instructions.
Also visit this help page to see why a disbursement may fail.
If you need any further assistance, you can reach out to us, we are happy to provide help and support.
Regards,
Mary.
Seller_K9jJi24aTyFjk
Hello?
My case has still not been resolved, is anyone looking into it? @Winston_Amazon@Sarah_Amzn @Julia_Amzn @Julia_Amazon
Seller_K9jJi24aTyFjk
Hello?
My case has still not been resolved, is anyone looking into it? @Winston_Amazon@Sarah_Amzn @Julia_Amzn @Julia_Amazon
Seller_K9jJi24aTyFjk
@Sarah_Amzn @Julia_Amzn @Winston_Amazon @Julia_Amazon @Seller_yk3kzHpjMMa4B
As 6 months go by, and 2 months since posting here I still wait for news. How can this be? $1,848.26 is a lot of money for a small business owner and I've been incredibly patient.
@Winston_Amazon was looking into this but I have not heard from him now in 2 weeks since 'flagging it' whats going on?
Thanks, and I appreciate your help.
Seller_K9jJi24aTyFjk
@Sarah_Amzn @Julia_Amzn @Winston_Amazon @Julia_Amazon @Seller_yk3kzHpjMMa4B
As 6 months go by, and 2 months since posting here I still wait for news. How can this be? $1,848.26 is a lot of money for a small business owner and I've been incredibly patient.
@Winston_Amazon was looking into this but I have not heard from him now in 2 weeks since 'flagging it' whats going on?
Thanks, and I appreciate your help.
