ODR Scores
We are buying Labels from Amazon. This time of year there is always issues with Deliveries however, we are getting customers open up A-Z claims without even messaging us first there's a problem and they are affecting our ODR Scores, how is this fair? We ship over 500 items a Day I can't physically track every single one of them.
No issues with buyers being refunded but what I do have an issue is, that we are being penalised with ODR's when we don't even get the chance to help the buyer
ODR Scores
We are buying Labels from Amazon. This time of year there is always issues with Deliveries however, we are getting customers open up A-Z claims without even messaging us first there's a problem and they are affecting our ODR Scores, how is this fair? We ship over 500 items a Day I can't physically track every single one of them.
No issues with buyers being refunded but what I do have an issue is, that we are being penalised with ODR's when we don't even get the chance to help the buyer
0 replies
Seller_ZJhFeE3tNKzfh
It's unfair on two counts...
- For delivery related issues, the customer is supposed to first contact you
and
- If you use Amazon Buy Shipping, it shouldn't hit your ODR anyway
In your appeals - that is what you should include (if you aren't disputing that the order didn't arrive).
Julia_Amzn
Hello @Seller_PU8ypkNZEJU9p,
Thank you for flagging your case.
Please Respond to an A-to-z Guarantee claim and inform us about the outcome once you've done so.
Kind regards,
Julia.
