Unable to amend Standard Shipping days for Seller Fulfilled Prime
Up until recently for non-prime customers, our items have shown 1-2 days as the expected delivery date but now are locked at 3-5 days. We use Royal Mail Tracked 24hr and we deliver faster than expected as the screenshot shows. How can we change this option so that for the non-prime members, they see a shorter expected delivery length?
Also, the only way that Prime could now be enabled for us was to enable the 'Shipping Setting Automation' option but by doing so the options to change the standard shipping are locked.
Does anyone have any ideas how to resolve this?
Unable to amend Standard Shipping days for Seller Fulfilled Prime
Up until recently for non-prime customers, our items have shown 1-2 days as the expected delivery date but now are locked at 3-5 days. We use Royal Mail Tracked 24hr and we deliver faster than expected as the screenshot shows. How can we change this option so that for the non-prime members, they see a shorter expected delivery length?
Also, the only way that Prime could now be enabled for us was to enable the 'Shipping Setting Automation' option but by doing so the options to change the standard shipping are locked.
Does anyone have any ideas how to resolve this?
0 replies
Simon_Amazon
Hello @Seller_h15IdIFa4RD0q,
Here Simon from Amazon, happy to try and help.
Have you already tried to Modify transit time?
Best,
Simon
Seller_aRCWgOa17p6gj
we have the exact same issue cannot change the transit time and it defaults to 3-5 days even though we are ahead with metrics and ship fast every day.
