Advice Please Prepaid Return Label
Hi, Ive just received a message from amazon that a customer’s item was delivered after the due date by RM. They have asked me to either refund or if I want the item back to send a pre paid return label to the customer. I do not have a Royal Mail account and post at my local sorting office using stamps. Can anyone let me know how I should deal with the return. Thank you.
Advice Please Prepaid Return Label
Hi, Ive just received a message from amazon that a customer’s item was delivered after the due date by RM. They have asked me to either refund or if I want the item back to send a pre paid return label to the customer. I do not have a Royal Mail account and post at my local sorting office using stamps. Can anyone let me know how I should deal with the return. Thank you.
0 replies
Seller_7VbclcPFFRTnc
email back asking the customer to open an formal return
Seller_gAU80gNKaB3AW
Hi, I contacted my customer who states that she has spoken to Amazon and that a formal return request has been set up however there is nothing showing in my returns screen. The only way i can think to get around this is to send buyer stamps to return the item?
Seller_HuoGnENb0muIm
Have you checked under authorised as it will be auto authorised uunder Amazons new returns policy.
