Brand Registry - can not access our Storefront
When I try to access through Stores in the side menu, I land on information about Brand Registry instead of landing on a choice to edit our store or to see data about our store. When I try to access the Brand, I land on a page that says there are no brands associated with my account. This just happened.
We have a Brand waiver.
Before I submit a ticket, is this a result of reclassification? Did I miss an email or announcement?
Brand Registry - can not access our Storefront
When I try to access through Stores in the side menu, I land on information about Brand Registry instead of landing on a choice to edit our store or to see data about our store. When I try to access the Brand, I land on a page that says there are no brands associated with my account. This just happened.
We have a Brand waiver.
Before I submit a ticket, is this a result of reclassification? Did I miss an email or announcement?
0 replies
Seller_ZciP72UwlNf6c
@Rose_Amazon can you help? I just spent 30 minutes in a chat with Deepansh from Advertiser support and was unable to get any information. Case 16866319971
Seller_gwzuNYC3ogYNo
This happened to me a few months ago. It took a month of constant nagging, several support cases and the intervention of my Amazon Handmade Account Manager to get my brand benefits reinstated. I was directed to reapply many times, but finally someone Got It and reinstated the brand benefits.
https://sellercentral.amazon.com/seller-forums/discussions/t/bbfb5f7d-d0fb-4a12-91c4-56fef8b2186a?postId=902b05be-1af1-4cff-b7ff-104d0b868d4e
@Rose_Amazon@priscilla_amazon just in case they are still around. They haven't posted in a month
Joey_Amazon
Hello @Seller_ZciP72UwlNf6c,
Thank you for posting here and bringing this matter to our attention.
I wanted to share that the Handmade team shared with me that they are actively working on your issue and they will be reaching out to you directly moving forward.
Please let me know if you don't hear from them soon.
Thank you,
Joey
