Second Seller Account Issues and Deactivation of both Accounts, and a WARNING
Hello, just wondering if anyone else is experiencing this.
I have two Amazon accounts, a second one I haven't used for 8 years (but regrettably never closed) and my main account.
A few days ago I received a text from Amazon stating that both my main account and the second (which holds no inventory, and hasn't had a disbursement since 2016!) have both been deactivated. The reason given was that they know both accounts are linked and that my main account had been restricted because of the whole UK business debacle (that I thought I was over!). Therefore my second account now deactivated.
Anyway, Account Health support has been awful - had the phone put down on me twice. One time the accent was so thick I simply couldn't understand what he was saying. Constantly being put on hold then receiving useless and or conflicting information. The same old stuff. Easily the worst customer support I have ever experienced anywhere, ever.
This is much worse than before; I can't even make sales from the account I use. It is entirely deactivated.
My problem: Amazon state that my Performance Notifications contain a message with information that I need to supply on my old unused account, and this needs to be reactivated before I can then reactivate the account I use (see why I wished I had just closed it?). But I haven't received a Performance Notification there. I'm not sure what to send as proof. I've asked questions but as usual it takes 2-3 days for them to reply with a generic "we need more info" message.
At least before with the KYC issue I could continue making sales. I just couldn't disburse. But this time it is even worse.
MY QUESTIONS:
1) Is anyone else having this or a similar issue?
2) Does anyone know what information is required to reactivate my second (unused) account? nb. as soon as it is reactivated, I will close it. I can't close it until reactivated though.
3) Has anyone been successful getting through this?
MY WARNING:
If you have a second account you don't use, close it ASAP!
I have a feeling this one is going to take much more time and be much more complicated than the January KYC issue, which was damaging enough as it is.
Second Seller Account Issues and Deactivation of both Accounts, and a WARNING
Hello, just wondering if anyone else is experiencing this.
I have two Amazon accounts, a second one I haven't used for 8 years (but regrettably never closed) and my main account.
A few days ago I received a text from Amazon stating that both my main account and the second (which holds no inventory, and hasn't had a disbursement since 2016!) have both been deactivated. The reason given was that they know both accounts are linked and that my main account had been restricted because of the whole UK business debacle (that I thought I was over!). Therefore my second account now deactivated.
Anyway, Account Health support has been awful - had the phone put down on me twice. One time the accent was so thick I simply couldn't understand what he was saying. Constantly being put on hold then receiving useless and or conflicting information. The same old stuff. Easily the worst customer support I have ever experienced anywhere, ever.
This is much worse than before; I can't even make sales from the account I use. It is entirely deactivated.
My problem: Amazon state that my Performance Notifications contain a message with information that I need to supply on my old unused account, and this needs to be reactivated before I can then reactivate the account I use (see why I wished I had just closed it?). But I haven't received a Performance Notification there. I'm not sure what to send as proof. I've asked questions but as usual it takes 2-3 days for them to reply with a generic "we need more info" message.
At least before with the KYC issue I could continue making sales. I just couldn't disburse. But this time it is even worse.
MY QUESTIONS:
1) Is anyone else having this or a similar issue?
2) Does anyone know what information is required to reactivate my second (unused) account? nb. as soon as it is reactivated, I will close it. I can't close it until reactivated though.
3) Has anyone been successful getting through this?
MY WARNING:
If you have a second account you don't use, close it ASAP!
I have a feeling this one is going to take much more time and be much more complicated than the January KYC issue, which was damaging enough as it is.
0 replies
Abella_AMZ
Hello @Seller_zb53MbXVjydJN,
This is Abella from Amazon, and would assist you with your questions above.
I appreciate you sharing information about the status of your current account. My aim is to offer additional advice on the subsequent actions to take.
Based on the preceding message, it has been established that your account deactivation is linked to another account that was deactivated due to a policy violation.
To regain access to your primary account, initiate the reactivation process by submitting an appeal. Follow the instructions provided in the communication you received regarding this account. After successfully reactivating your account, proceed to submit an appeal for your current current account. Ensure that you include the name and date of reactivation when submitting the appeal.
If you haven't received any performance notifications in your primary account, we advise you to contact the Account Health team. They can assist you in raising a request regarding the reason for your account deactivation and provide guidance on the next steps.
To learn how to address a multiple account policy violation, kindly click here.
In case you require additional assistance, feel free to post your query here, and either we or any of the Sellers on the forum will be happy to assist you.
Regards,
Abella.
