Customer Refund
I have two customers who have brought books from me, then 7 days later instigated a return saying they found the item cheaper elsewhere, I have said to the customers I will refund the item when I receive the return, neither of them have sent them back, and amazon has automatically refunded them. How can I lose out the cost of the transaction and the book not being returned to be resold?
Customer Refund
I have two customers who have brought books from me, then 7 days later instigated a return saying they found the item cheaper elsewhere, I have said to the customers I will refund the item when I receive the return, neither of them have sent them back, and amazon has automatically refunded them. How can I lose out the cost of the transaction and the book not being returned to be resold?
0 replies
Seller_ZJhFeE3tNKzfh
When you say Amazon have automatically refunded them - are you sure this isn't just the Refund at First Scan system?
The customer is refunded at the point the return is first tracked.
What does it actually state on the Return in Manage Returns.
