Lost Buy Box (Featured Offer) MEGATHREAD
I'm getting nowhere with Seller Support (Live Chat & Phone), made a ticket asking for escalation, E-Mailed CEO's office and got a pretty rude reply, I'm at a total loss as to what to do. I have lost the buy box for ALL of my key products and best sellers, I am the brand owner, I am the only offer.
I am stunned at how little support there is from Amazon, I knew it was bad but I had no idea it was THIS BAD. Absolutely no transparency what-so-ever, nothing on performance notifications, account health is perfect, no violations, I am enrolled on the new Account Health Assurance scheme (which gave me peace of mind for all of 3 days).
With the CEO's office giving me the cold shoulder, seller support sending me links to 'Seller University', spending in excess of 10 hours trying almost everything on my account blindly, I'm at a complete loss sitting here with next to no sales. So my last resort is this... a mega thread... I'm hoping with enough people complaining about the issue, Amazon MAY acknowledge this problem as a bug/glitch before I have to file for bankruptcy (no exaggeration) and when they do, I also expect no apology or compensation.
Lost Buy Box (Featured Offer) MEGATHREAD
I'm getting nowhere with Seller Support (Live Chat & Phone), made a ticket asking for escalation, E-Mailed CEO's office and got a pretty rude reply, I'm at a total loss as to what to do. I have lost the buy box for ALL of my key products and best sellers, I am the brand owner, I am the only offer.
I am stunned at how little support there is from Amazon, I knew it was bad but I had no idea it was THIS BAD. Absolutely no transparency what-so-ever, nothing on performance notifications, account health is perfect, no violations, I am enrolled on the new Account Health Assurance scheme (which gave me peace of mind for all of 3 days).
With the CEO's office giving me the cold shoulder, seller support sending me links to 'Seller University', spending in excess of 10 hours trying almost everything on my account blindly, I'm at a complete loss sitting here with next to no sales. So my last resort is this... a mega thread... I'm hoping with enough people complaining about the issue, Amazon MAY acknowledge this problem as a bug/glitch before I have to file for bankruptcy (no exaggeration) and when they do, I also expect no apology or compensation.
Seller_QIMWRIIsqJQai
ATTENTION: First piece of actual explanation I've received after this was resolved for me was a closing note from the CEO's office:
Greetings from Amazon Selling Partner Support Executive Escalation Department.
In relation to your featured offer issue I can confirm this has been reviewed by our technical team who confirmed the fix as the override has been granted,
All your listings should be now eligible for the featured offer / buy box privileges,
I would recommend anyone who sees this please email CEO's office managingdirector @ amazon (.co.uk) for a quicker resolution until there's a permanent fix in place!
1.6K replies
Seller_KFsqd1deCax5i
any updates on this from amazon?
we have the same issue on a lot of our listings (its more obvious on listings that we are the ONLY seller with stock in FBA as well)
Seller_hgWr16CS93TNM
I have been watching our Featured offer over the last week slowly return... then on Friday it started to go down again, till this morning it down at 1%.
I'm at my wits end, this is just a nightmare.
I check this item B0CW39ZNZ3 to find i have a cheaper price, faster delivery and i not the featured offer. On other item B0D35KXJTJ i am the only seller, there is now no featured offer and please will find it hard to buy the product.
This only 2 out of 5000 asin's... 50 a day to 1 or 2 sales a day will kill our business.
Thanks
George
Seller_jXGQDDgqQs6LB
an example ASIN of my listings is B0CR7XMBLB
Most of my ASINS have been affected by this issue of feature box not available and it eating up my business - there has to be a quicker response and timely fix to this issue
Seller_XdNb5ieyqneIn
Hey everyone we are having this issue too. Waited for it to fix itself but unfortunately that doesn't seem to be happening.
@spencer_Amazon
Please see the list of ASIN below, however it seems to be an overall account issue:
B003FO89CE
B06ZZX99G8
B000ML4KT4
B093CB26ZS
B0BV96D4XJ
B084D8VFYM
B0002M728Y
B014PYGN48
B00DPLHS1U
B07RZNZKJP
B006XXT8EW
B0CGPLXG7F
B007USPJZ6
B00HEQ6J0I
B00SV12BO8
B001NXDSK2
B07WTQM5WL
B003VCCUKM
B01LTIQ7OO
B07VP3MQXP
B00I6ILLGA
B003VCCUKM
B0751CRJ7X
B07KKGL27P
B00AQ4U58W
B01E93ORIE
B01E93ORIE
B00243FPTM
B00UA56HS4
B01NAM2GHP
B01AV60KLQ
B078HDPH3F
B06XT8LFHT
B07K24Y478
B00KISSV0U
B019FR8JKQ
B07DM4KY53
B09L47WCP2
B09Q83WXK6
B00RC09YK8
B0002M728O
B002IKLITW
B0039KA9G8
B0778QN367
B07DWHBKBJ
B07BJBGDRG
B07WMRWQK1
B09P6JRQTG
B084CZD12T
B00CJA999M
B093DWRWBW
B003X5MUDE
B00EHJLQIU
B01L9WYNRS
B0002GIRP2
B0002M728Y
B07FM9CRWY
B00UL95B7W
B0018Z7EIM
B00EHE3FFW
B01LYXMFJQ
B09F71VMM2
B000IOFO5E
B072MNFZJV
B07YGC9Q45
B00ESDJ9RU
B07RDY92S7
B07C6MJV99
B01FW3MBVA
B01FIEX4EG
B0007NQH98
B00UL9GZ1I
B07RXNYTHP
B09HMTS17M
B0002IHNA0
B00O8U3ZI2
B09NR5MDH2
B018M8LIEI
B005LYIW3W
B01KI7TPVO
B01MRYNS2A
B01CRI3W16
B07FB66SWR
B0031Y2IE8
B00UL95B2C
B093DXC8MZ
B07L6GLJ3Y
B07SNPNFKC
B00NU3G9C2
B08LK6D7YT
B00H9TYDFS
B01NBYQ8NM
B00HB2ZEUG
B07G4XR72F
B088X1BZ61
B0002GJI3C
B09P6K9KLD
B01N4C6XG3
B01GIUFXVG
B0002MJCLO
B004FEH79O
B006MVECVE
B000JJJBMA
B09TG5SMSS
B07DRJ4J66
B00L2QDKIU
B00YEQV0IM
B08T14YHLM
B0C9PJWH3B
B07L6GD976
B07982TJQR
B01ABKX2K8
B00CII5Y08
B07H6PZFLY
B00DOA76R8
B004FEBS8K
B07FST31SW
B00K84DRDK
B0BW1694QX
B01FW3MBV0
B09HDLGP6R
B007T8CUNG
B07XTB8SYB
B01EC6KT8U
B00VYO36OS
B01N6BDN9X
B07LGY6KLJ
B07FMG16JX
B000JJHJQU
B07D962R5V
B007T8OGLK
B019FR8JKQ
B00QKQUKC6
B000BQTCDO
B08QD1KG8L
B00OC7NFFY
B08TJ4QDNB
B01LEZVYZO
B09HMH9FM5
B01BKE1AY4
B00EPWAQS0
B000SHQ1QC
B0851178JN
B0002D0ITI
B00S3MRXF2
B0CLGLLQNV
B013HX8GBG
B074VDY8FM
B0751B9FLN
B07PW9KBBJ
B00K85JILO
B06XYQLXGC
B00TUXVQ4M
B00112D91S
Seller_dmN5wwlWRXMWt
Dear @Spencer_Amazon
Please check our own branded product, stock on FBA center and facing exactly same issue with everyone on this post.
ASIN:
B0CGGLW7TK
Due to this problem, we can't advertise the product as well on Amazon. Also it is our own patented product so no one except us can sell it and still there is no Buy Box.
Thanks in advance.
Spencer_Amazon
Hello @Seller_sWFga2ZSyQaju, @Seller_dmN5wwlWRXMWt, @Seller_dG9izPNA15lm5,
I have submitted your ASINs to the team.
Regards, Spencer
Seller_dG9izPNA15lm5
Hello @Spencer_Amazon,
Thank you very much for noticing my problem and providing help.
We encountered this problem on May 23. During this period, we opened no less than 10 cases, but we all received the same reply. No one provided actual help. This made me very sad and disappointed.
It is now the 4th day. The lack of Buy Box/Featured Offer has greatly affected our business. We hope this problem can be solved as soon as possible!
Also hope you can follow up on this issue until it is resolved.
Thank you very much!
Seller_dmN5wwlWRXMWt
Thank you very much Spencer,
Greatly appreciate your help to sellers.
As @Seller_dG9izPNA15lm5mentioned, it is impossible to get a full support from seller support chat cases. I hope this will be resolved with your help.
Seller_dG9izPNA15lm5
Hello @Seller_dmN5wwlWRXMWt
Did your problem solved?
Is there a relevant team to contact you to help you solve the problem?
Why did no one come to help me? They kept telling me to wait for a reply. How long should I wait?
Seller_dmN5wwlWRXMWt
Not yet,
Still waiting, let's see how long would it take. Most people in this thread resolved their ASINS, so let's see
Spencer_Amazon
Hello @Seller_SFix60lGc0udk, @Seller_uXCyewjtN7hqn,
I have also submitted your ASINs.
Give me a few days to check the outcome.
@all sellers, I need to remind you, submitting the ASINs does not automatically reinstate the Buy Box. There are many requirements in order to win it.
However, if the Buy Box was removed by mistake, this process MAY reinstate them, as was the case with many sellers.
Of course I will continue to submit if you ask me to.
Regards, Spencer
Seller_dG9izPNA15lm5
Hello @Spencer_Amazon,
Good day.
ALL ASINs of our store suddenly lost the Buy Box/Featured Offer.
Could you please submit it to your team for review again?
Thank you so much.
Seller_4hGAJVavXfba3
I have been lost the feature offer for 4 days, from 15% dropped to 0%. Even I am the creator and only seller of my ASINs I still lost buy box. I am still eligible for Premium Delivery. Tried to contact seller support but only received common answers.
Seller_SFix60lGc0udk
Dear @Spencer_Amazon
Please check our own branded product, stock on FBA center and facing exactly same issue with everyone on this post.
ASIN: B0CYP8DSBT B0CYNVB8WP B0CYP55CLQ
Due to this problem, we can't advertise the product as well on Amazon. Also it is our own patented product so no one except us can sell it and still there is no Buy Box.
Thanks in advance.
Seller_uXCyewjtN7hqn
Dear @Spencer_Amazon
Please check our own branded product, stock on FBA center and facing exactly same issue with everyone on this post.
ASIN: B0CQYG7ZCV B0CQYG1XN5 B0D22SZB9N B0D22T7R8J
Due to this problem, we can't advertise the product as well on Amazon. Also it is our own patented product so no one except us can sell it and still there is no Buy Box.
Thanks in advance.
Seller_iMYezjrYnpWou
- B0C46TJT49
- B0CCF7XJXZ
- B0C46WSCSD
- B0C5DLV8NV
- B0CCJMRYSM
- B0C46T1HFM
- B0C4V7KQDL
- B0C46S1SVN
- B09KHJM848
- B0CLF276NW
- B08X66XV2T
Seller_BXv7P6FsvKqSz
@Spencer_Amazon
Hi Spencer, 12 days since submitting a case to the md , which was after opening a case with seller support, we still have not received any reply let alone resolution.
Our buy box percentage was as high as 65% a month ago, down to 30%, and now just 12%, spread over multiple ASINS.
Case ID 9804058892
Example ASINS –
B015GDQTAK
B01KPAZYFA
B01K8494MC
B015RGBAUA
B06XC64X7Y
