Over one year since my account was suspended. Any advice?
My account has been suspended with stock stranded for over a year due to UK establishment verification.
Their final message to me was this. I have tried everything, my office before was a virtual address office and now it is physical. They still won't accept it or the documentation for it.
It has been under the Ombudsman investigation for over a year too.
If anyone can advise me on what to do I would greatly appreciate it.
Over one year since my account was suspended. Any advice?
My account has been suspended with stock stranded for over a year due to UK establishment verification.
Their final message to me was this. I have tried everything, my office before was a virtual address office and now it is physical. They still won't accept it or the documentation for it.
It has been under the Ombudsman investigation for over a year too.
If anyone can advise me on what to do I would greatly appreciate it.
0 replies
Abella_Amazon
Hello @Seller_Qc06UqjfxHmLf,
This is Abella from Amazon to help you. From the above post I understand that you are concerned about account deactivation.
I appreciate you sharing information about the status of your current account. My aim is to offer additional advice on the subsequent actions to take.
Thank you so much for sharing the screenshot, it helped me to guide you through potential solutions.
As per European Regulations and Laws, verifying your identity is required to allow you to use our payment service. You may need to provide us with certain information and/or documents in order to facilitate these checks.
I regret informing you that verification decisions are final and are based on the information and documentation that we have received from you. As mentioned in the performance notification your account will remain deactivated.
There are several reasons why we may have declined to open your account. It may be because we were unable to verify your identity as required by applicable legislation.
Providing incomplete or inaccurate information is a common reason why verification may not be successful.
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.
Regards,
Abella.
