Cannot reactive account -- endless loop no matter which link I click
I discovered accidentally that my account was deactivated. I never received notification that this had happened. I noticed when I attempted to add a product to inventory and saw the deactivation notice. If I click the "Continue" link I'm taken to another page that shows "Charge Methods." It lists two credit cards, both are valid and are what I use for my Buyer account. It doesn't matter which one I select. Selecting a card returns me to a Charge Methods page, which says "Charge methods updated successfully." If I click the "View Charge Methods" link, I'm returned to the "Account deactivated page." This has been going on for three weeks now. I cannot access Help from that Deactivated page. I cannot access these forums from that deactivated page. I cannot access anything. This is terrible.
Cannot reactive account -- endless loop no matter which link I click
I discovered accidentally that my account was deactivated. I never received notification that this had happened. I noticed when I attempted to add a product to inventory and saw the deactivation notice. If I click the "Continue" link I'm taken to another page that shows "Charge Methods." It lists two credit cards, both are valid and are what I use for my Buyer account. It doesn't matter which one I select. Selecting a card returns me to a Charge Methods page, which says "Charge methods updated successfully." If I click the "View Charge Methods" link, I'm returned to the "Account deactivated page." This has been going on for three weeks now. I cannot access Help from that Deactivated page. I cannot access these forums from that deactivated page. I cannot access anything. This is terrible.
0 replies
Seller_kIukTwdhvntAp
" If I click the "Continue" link I'm taken to another page that shows "Charge Methods." It lists two credit cards, both are valid"
Try my standard template. In one very recent case, a seller posted that they removed all cards from the buyer side and reinstalled them. Once they did that it fixed the problem. Amazon is a maze of broken links in their software!
First, be sure it is an actual CREDIT Card. While Amazon claims that a Debit Card will work, that is seldom true!
Put the card number into your BUYER side account first. Wait an hour (sometimes less) for the gerbils to work their way through the system and then put it in the SELLER side.
Amazon is weird on so many levels and this seems to work at least sometimes!
Here is a thread where the OP says it worked.
https://sellercentral.amazon.com/seller-forums/discussions/t/096ef5b2-ffd5-4943-86fe-41c9d087a7e7?postId=0fbb2fae-1e92-4c41-bdb5-80851137886b
Seller_6CVIvnDabY6iO
This problem solution is that you need a valid charge method, Sometimes the problem is in the card itself or maybe the security system of the bank that issued this card; it doesn't let Amazon do any transactions to verify the card, so amazon return you to this circle, I suggest you contact your bank and ask them solve this security process because amazon can't verify your cards
Seller_qvGmNEbyo6YqK
Dealing with the same issue over a restricted product policy violation that we have had removed from our account. The same evidence to prove our case and have the violation removed is not "enough" to have our account reinstated. Its been 3 months with no luck. Wishing you the best
Josh_Amazon
Hello @Seller_lgiukd8RpudNH,
This is Josh from Amazon. Thank you for contacting our Forums!
I understand about the situation you had experienced with your account reactivation. Upon review, I can see that the account is currently active and the issue with the link is not present anymore from what I can see, however, in case you need more support you can let me know so I can look further.
In addition, you can always reach out to our Seller Support team.
Kind regards,
-Josh
