Refunding the Professional Fee after immediately downgrading account to Individual
Hi! SInce there was no option for me during the registration process to change to individual account, I proceeded with the creation of professional account and immediate downgraded my account to individual now that my account has already been approved.
However, the "Manage Your Services" page is showing that the change is will be effective by "September 16, 2024" still and my card was already charged the professional fee.
I wanted to contact support about this, but whenever I click on "Get Support" after clicking the Help button on the right of Seller Central, it keeps redirecting me to the same page of "Help".
Are there better ways to address this issue or contact support? Thanks a lot!
Refunding the Professional Fee after immediately downgrading account to Individual
Hi! SInce there was no option for me during the registration process to change to individual account, I proceeded with the creation of professional account and immediate downgraded my account to individual now that my account has already been approved.
However, the "Manage Your Services" page is showing that the change is will be effective by "September 16, 2024" still and my card was already charged the professional fee.
I wanted to contact support about this, but whenever I click on "Get Support" after clicking the Help button on the right of Seller Central, it keeps redirecting me to the same page of "Help".
Are there better ways to address this issue or contact support? Thanks a lot!
0 replies
Seller_7LrAV0m5llaI7
Anytime you change it to individual from professional, the change will take effect at the beginning of the next billing cycle.
Lucre_Amzn
Hello @Seller_4ZdKYpOxouq4Z
Welcome to Amazon Seller Forums, this is Lucre I'll be glad to help. 👩💼
To contact support, maybe you could go directly to the help page by clicking on the below link:
https://sellercentral.amazon.ca/help/center
If it doesn't work, try deleting cookies and cache or using another web browser, as this link should work without problems.
Regards,
Lucre_Amazon
