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584K members
3.4K discussions
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Seller_nBeDmKfd337Ji

My account does not accept my Payoneer deposite account

Hello,

I am new here and have opened a Payoneer account and added it to my Amazon seller account. However, it refuses to accept it and gives me this message:

Your bank account is not eligible for receiving disbursement due to pending Know Your Customer (KYC) action according to your payment service provider. Please work with your PSP to complete the required action and receive disbursement to the bank account.

I have already contacted Payoneer support, and they assured me that my account is fully functional and Amazon needs to activate it from their end.

This is my case number: 14937521061

Could you please help?

Thanks

31 views
1 reply
Account Setup
Tags:Bank account, Payments, Verification
00
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user profile
Seller_nBeDmKfd337Ji

My account does not accept my Payoneer deposite account

Hello,

I am new here and have opened a Payoneer account and added it to my Amazon seller account. However, it refuses to accept it and gives me this message:

Your bank account is not eligible for receiving disbursement due to pending Know Your Customer (KYC) action according to your payment service provider. Please work with your PSP to complete the required action and receive disbursement to the bank account.

I have already contacted Payoneer support, and they assured me that my account is fully functional and Amazon needs to activate it from their end.

This is my case number: 14937521061

Could you please help?

Thanks

31 views
1 reply
Account Setup
Tags:Bank account, Payments, Verification
00
Reply
0 replies
user profile
CR_Amazon
In reply to: Seller_nBeDmKfd337Ji’s post

@Seller_nBeDmKfd337Ji

Hello there, my name is CR and wanted to hop in here to see if I could get you some additional information.

In this situation, I recommend that you reach back out to the PSP for further guidance and troubleshooting. Amazon cannot verify the bank account until we get the proper documentation from the PSP.

Please see below for 2 FAQs from this resource covering more information on this.

I've provided all the KYC information required by my PSP and my PSP has confirmed that no further steps are required. When will this be reflect on Amazon?

It can take up to 24 hours for your participating PSP’s KYC review result to be published on Amazon. If you believe the status shown on the Deposit methods page is not accurate after 24 hours, contact your PSP’s customer support or account manager to ensure the result has been published to Amazon. If your PSP confirmed that they have already published the KYC review result to Amazon, you can contact our Selling Partner Support team.

What if my participating PSP never completes the KYC review?

If your PSP does not complete the required KYC review within 45 days after you received the first email notification from Amazon, you'll no longer be able to receive disbursement to that bank account until the KYC review is completed.

Note: Your PSP may require additional information or documents from you in order to complete this required step.

CR_Amazon

00
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Seller_nBeDmKfd337Ji

My account does not accept my Payoneer deposite account

Hello,

I am new here and have opened a Payoneer account and added it to my Amazon seller account. However, it refuses to accept it and gives me this message:

Your bank account is not eligible for receiving disbursement due to pending Know Your Customer (KYC) action according to your payment service provider. Please work with your PSP to complete the required action and receive disbursement to the bank account.

I have already contacted Payoneer support, and they assured me that my account is fully functional and Amazon needs to activate it from their end.

This is my case number: 14937521061

Could you please help?

Thanks

31 views
1 reply
Account Setup
Tags:Bank account, Payments, Verification
00
Reply
user profile
Seller_nBeDmKfd337Ji

My account does not accept my Payoneer deposite account

Hello,

I am new here and have opened a Payoneer account and added it to my Amazon seller account. However, it refuses to accept it and gives me this message:

Your bank account is not eligible for receiving disbursement due to pending Know Your Customer (KYC) action according to your payment service provider. Please work with your PSP to complete the required action and receive disbursement to the bank account.

I have already contacted Payoneer support, and they assured me that my account is fully functional and Amazon needs to activate it from their end.

This is my case number: 14937521061

Could you please help?

Thanks

31 views
1 reply
Account Setup
Tags:Bank account, Payments, Verification
00
Reply
user profile

My account does not accept my Payoneer deposite account

by Seller_nBeDmKfd337Ji

Hello,

I am new here and have opened a Payoneer account and added it to my Amazon seller account. However, it refuses to accept it and gives me this message:

Your bank account is not eligible for receiving disbursement due to pending Know Your Customer (KYC) action according to your payment service provider. Please work with your PSP to complete the required action and receive disbursement to the bank account.

I have already contacted Payoneer support, and they assured me that my account is fully functional and Amazon needs to activate it from their end.

This is my case number: 14937521061

Could you please help?

Thanks

Account Setup
Tags:Bank account, Payments, Verification
00
31 views
1 reply
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CR_Amazon
In reply to: Seller_nBeDmKfd337Ji’s post

@Seller_nBeDmKfd337Ji

Hello there, my name is CR and wanted to hop in here to see if I could get you some additional information.

In this situation, I recommend that you reach back out to the PSP for further guidance and troubleshooting. Amazon cannot verify the bank account until we get the proper documentation from the PSP.

Please see below for 2 FAQs from this resource covering more information on this.

I've provided all the KYC information required by my PSP and my PSP has confirmed that no further steps are required. When will this be reflect on Amazon?

It can take up to 24 hours for your participating PSP’s KYC review result to be published on Amazon. If you believe the status shown on the Deposit methods page is not accurate after 24 hours, contact your PSP’s customer support or account manager to ensure the result has been published to Amazon. If your PSP confirmed that they have already published the KYC review result to Amazon, you can contact our Selling Partner Support team.

What if my participating PSP never completes the KYC review?

If your PSP does not complete the required KYC review within 45 days after you received the first email notification from Amazon, you'll no longer be able to receive disbursement to that bank account until the KYC review is completed.

Note: Your PSP may require additional information or documents from you in order to complete this required step.

CR_Amazon

00
There are no more posts to display
user profile
CR_Amazon
In reply to: Seller_nBeDmKfd337Ji’s post

@Seller_nBeDmKfd337Ji

Hello there, my name is CR and wanted to hop in here to see if I could get you some additional information.

In this situation, I recommend that you reach back out to the PSP for further guidance and troubleshooting. Amazon cannot verify the bank account until we get the proper documentation from the PSP.

Please see below for 2 FAQs from this resource covering more information on this.

I've provided all the KYC information required by my PSP and my PSP has confirmed that no further steps are required. When will this be reflect on Amazon?

It can take up to 24 hours for your participating PSP’s KYC review result to be published on Amazon. If you believe the status shown on the Deposit methods page is not accurate after 24 hours, contact your PSP’s customer support or account manager to ensure the result has been published to Amazon. If your PSP confirmed that they have already published the KYC review result to Amazon, you can contact our Selling Partner Support team.

What if my participating PSP never completes the KYC review?

If your PSP does not complete the required KYC review within 45 days after you received the first email notification from Amazon, you'll no longer be able to receive disbursement to that bank account until the KYC review is completed.

Note: Your PSP may require additional information or documents from you in order to complete this required step.

CR_Amazon

00
user profile
CR_Amazon
In reply to: Seller_nBeDmKfd337Ji’s post

@Seller_nBeDmKfd337Ji

Hello there, my name is CR and wanted to hop in here to see if I could get you some additional information.

In this situation, I recommend that you reach back out to the PSP for further guidance and troubleshooting. Amazon cannot verify the bank account until we get the proper documentation from the PSP.

Please see below for 2 FAQs from this resource covering more information on this.

I've provided all the KYC information required by my PSP and my PSP has confirmed that no further steps are required. When will this be reflect on Amazon?

It can take up to 24 hours for your participating PSP’s KYC review result to be published on Amazon. If you believe the status shown on the Deposit methods page is not accurate after 24 hours, contact your PSP’s customer support or account manager to ensure the result has been published to Amazon. If your PSP confirmed that they have already published the KYC review result to Amazon, you can contact our Selling Partner Support team.

What if my participating PSP never completes the KYC review?

If your PSP does not complete the required KYC review within 45 days after you received the first email notification from Amazon, you'll no longer be able to receive disbursement to that bank account until the KYC review is completed.

Note: Your PSP may require additional information or documents from you in order to complete this required step.

CR_Amazon

00
Reply
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