My Account Was Deactivated Due to an Alleged Link — Despite Separate Address and Legal Proof
Hi everyone,
I wanted to share my experience in case it helps others — and also because I’m feeling extremely disappointed and powerless after months of trying to resolve this with no success.
In April, my Amazon professional selling account was deactivated due to an alleged link with another seller account. The only supposed connection? We are both registered at the same serviced office building — but with different unit numbers, different companies, and no actual relationship at all.
We’ve never met or heard of the other company before this.
Amazon claimed we were linked. So we did everything in our power to prove otherwise:
We contacted the other seller (yes, Amazon support suggested we find them ourselves!)
They kindly gave us a signed letter confirming we have no connection
We got a letter from the landlord showing we are renting separate units
We submitted our Companies House registration documents
We even moved our company address to avoid further confusion — and still got rejected
We waited, truly hoping that someone from Amazon’s internal team — a real human being — would review the evidence and see the truth. But instead, our appeal was rejected again.
And here’s the shocking part: when we followed up with Customer Service, the representative casually told us that Amazon had now linked our account to a completely different company — not even the original one they mentioned.
At this point, we’ve lost all trust in the process. It no longer feels like there is a real investigation or fair review. Just automated decisions, no transparency, and no accountability.
Amazon has taken away our right to sell without proper cause. We’ve done everything right — submitted every document they asked for — and yet we’re being treated like bad actors.
This has deeply hurt our small business and left us feeling voiceless.
Has anyone experienced anything similar? Is there any path forward when you've done everything and still get nowhere?
Thank you for reading — and for any support or guidance you can offer.
My Account Was Deactivated Due to an Alleged Link — Despite Separate Address and Legal Proof
Hi everyone,
I wanted to share my experience in case it helps others — and also because I’m feeling extremely disappointed and powerless after months of trying to resolve this with no success.
In April, my Amazon professional selling account was deactivated due to an alleged link with another seller account. The only supposed connection? We are both registered at the same serviced office building — but with different unit numbers, different companies, and no actual relationship at all.
We’ve never met or heard of the other company before this.
Amazon claimed we were linked. So we did everything in our power to prove otherwise:
We contacted the other seller (yes, Amazon support suggested we find them ourselves!)
They kindly gave us a signed letter confirming we have no connection
We got a letter from the landlord showing we are renting separate units
We submitted our Companies House registration documents
We even moved our company address to avoid further confusion — and still got rejected
We waited, truly hoping that someone from Amazon’s internal team — a real human being — would review the evidence and see the truth. But instead, our appeal was rejected again.
And here’s the shocking part: when we followed up with Customer Service, the representative casually told us that Amazon had now linked our account to a completely different company — not even the original one they mentioned.
At this point, we’ve lost all trust in the process. It no longer feels like there is a real investigation or fair review. Just automated decisions, no transparency, and no accountability.
Amazon has taken away our right to sell without proper cause. We’ve done everything right — submitted every document they asked for — and yet we’re being treated like bad actors.
This has deeply hurt our small business and left us feeling voiceless.
Has anyone experienced anything similar? Is there any path forward when you've done everything and still get nowhere?
Thank you for reading — and for any support or guidance you can offer.
0 replies
Seller_GEAkvRPLDwK8p
Hi there. I'm really sorry you're going through this. We have account deactivation hanging over our head, and are also struggling to get heard/seen and for reason to be seen. It's really hard, I relate to a lot of what you say and I feel your pain.
I have seen the odd person say that they managed to get their account back out of seemingly nowhere so you never know. If you are UK based then there is the option to seek mediation. It doesn't seem super appealing but it's an option and one you could look at. There is a relatively small charge for it, and it seems like it would be worth a go. I am seriously considering it myself, only because I don't know how else to speak to an actual person about it all. Good luck with your situation.
Seller_MT8rt0A2OpbCx
Whilst I sympathise and hope you get a resolution, no-one has a right to sell on Amazon, although I wouldn't go so far as to say it is a privilege. It is their platform and they can pick and choose who sells on it, and no human knows the criteria. Its a good idea not to have all your eggs in one Amazon basket. As you have found, it can be volatile.
I would think you best bet is to tag a moderator or three on here. Look for an Amazon name active in the forums. Type @ followed by the name until you can pick one from the list that appears. It should turn blue/green if you've done it correctly, e.g. @Seller_UigsizuYHniFA . They may be able to help.
Whatever you do, don't walk away from this account and try to open a new one.
Seller_76AUwmqvSyRIM
They not only do this but they also treat scammers as customers. A law unto themselves and ruled by AI.
Seller_ls4NR7C47xlKA
I am so sorry to hear what you're going through.
It is very similar to what I am going through and it has been devastating to my business and my life. The 'linked account' has nothing to do with me with a different business, a different director etc - but historically we had used the same forwarding address at the time of their registration (although I had stopped by the time of the deactivation).
I have submitted dozens of appeals and hundreds of documents. Each time, I get the identical performance notification:
"We received your submission but do not have enough information to reactivate your account at this time.
To reactivate your account, please provide evidence that you have never owned a separate account and believe this deactivation was in error by providing supporting documentation. This includes but is not limited to any authorized or unauthorized relationship through a third-party company or evidence of account compromise. If we cannot substantiate the claim, your account will not be reinstated."
Never any specific link reason, never any specific documentation requirements.
Calls with account health specialists give very different and often contradictory answers - after a lot of back and forth, now they just tell me that there are "other signals" asides from the address, however they refuse to tell me what, or what evidence they need to disprove them,
The whole situation is ridiculous - the expectation to prove the absence of a connection, without being told what the connection is or what documentation would be accepted as proof!
I have also tried submitted an official complaint, but Amazon refuses to acknowledge this and I just get auto replies redirecting me to the appeal process.
I have a complaint lodged with the Financial Ombudsman, and would recommend you do the same. As a payment handler, Amazon Payments UK and your payment account is regulated by the FCA, and they have various rules governing the handling of account closures and appeals that Amazon are falling short of. They are also regulated by GDPR - including article 22 which gives the right to not be subjected to auto-processing like in these reviews. There are countless judgements against them by the FOS. Sadly these take a very long time, but I would encourage you to still do it - just to eventually hold them to account by someone.
Also under Article 15 of GDPR you have the right to be given the information and data they are processing on you, and I'd encourage you to make a Data Subject Access Request to them on this basis. Again, I am sure they will not adhere to regulations, but their refusal is just more evidence of them being in the wrong.
I hope you have made some progress - I would love to hear if you do find any success.
Seller_UigsizuYHniFA
After countless calls and trying every single step they recommended — even the ones we were told would be nearly impossible — we actually managed to track down the owner of the account Amazon claimed we were linked to.
Yes, they gave us suggestions that no normal seller could reasonably follow — but we did it, because this is such a massive injustice.
And now, after all of that, Amazon suddenly changed their story and claimed we’re linked to a completely different company — one we’ve never even heard of.
At this point, it honestly feels like Amazon is mocking us. This process has been unfair, exhausting, and completely absurd.
