Please help! items i do not sell appeared in my pending orders!
Very weird, but I just noticed all these random items appeared in my pending orders. I only sell ribbon, but all I appear to have orders for lawn mowers, bicycles bbqs etc. Can anyone advis what I can do? I would like to phone seller support firth thing, but cannot find their number. Any advise much appreciated!
29 replies
Seller_7l3ef6gH7v0cN
If there haven’t ended up in your inventory and don’t come out of pending its probably a glitch.
Advice, 1) check inventory 2) watch to see if they move from pending to unshipped 3) check in morning, still there, call SS. 
Seller_wRGBSSwJnzaDE
You’ve been hacked, put your account on holiday settings, don’t cancel any orders, Amazon will do that, phone them,
0208 636 9200
Good luck!
Seller_wyD2gBctghdGw
Thank you everyone for your help and advise, I am now going through the process of getting my account clean again. In the meantime, I am receiving messages from customers (for the bogus orders) to ask whats happening for their orders. Does anyone know if I should answer these messages to explain what has happened ? Just been advised to cancel the bogus orders with reason ‘no inventory’ so I suspect that my metrics will be affected. I have a feeling this is going to take sometime before I can finally get this sorted out.
