UPS want to charge for collecting FBA collection


#163

No - unless they are not going to a UK depot ?!

I arranged collection of 9 boxes on wednesday and there was no charge - even using the new tracking numbers


#164

I just got an invoice in the post to pay £2.40. Someone didn’t get the message at UPS or Amazon haven’t properly resolved this? Am I supposed to pay this now?


#165

unless you can speak to someone at UPS to write it off, I’d pay it


#166

They are going to UK - this happened last time as well and I getting pretty cranky about. Do I book and accept charges and then call call UPS, cancel try again…all advice appreciated!


#167

£175 for 5 boxes sounds way off

how do you arrange collection ?
have you tried doing it over the phone ?


#168

I am in the workflow bit


#169

Pay for something that Amazon should have paid? Surely this is wrong?


#170

Well, that’s what I thought, but they say they offer discounted rates on shipping not free, but I’ve never had to pay before - thing is if I create the shipment plan I have to accept the charges…catch 22
Am I missing something here or is there another way to do it?


#171

sorry i thought you said they were collection charges

how heavy are your boxes ? or are they pallets ?

there was a special discount for new FBA sellers that has finished now


#172

I didn’t say it was right - these charges were incorrect in the first place - thats what the thread is about but amazon won’t pay them for you so you need to contact UPS and see if they will remove the charge


#173

Ok will get in touch - they aren’t pallets just boxes, weigh about 6kg!
Thanks for the help - will give them a call


#174

can you screenshot the section on the workflow which shows the £175
are you boxes longer or wider than the standard size ?


#175

Oh don’t worry I’ll make a fuss at Amazon head office if they don’t pay. It’s only a small amount but it all adds up and anyway it’s the principle, We shouldn’t have to pay for Amazon’s failures, we pay a huge amount in fees to them so I would expect better (and I know they very often fail to meet basic customer service satisfaction in terms of seller support).


#176

fine - if that’s what you are happy to do then do that


#177

I will thanks. I don’t bend over for Amazon.


#178

great - good luck !..


#179

60x60x60 - we always send that!


#180

have you tried deleting the shipment and creating a new one ?


#181

and are you putting 6kg in for each box rather 30kg (the total weight) ?


#182

I got an answer from Amazon. They said they are experiencing a ‘technical issue’ and they are working on it.

How long does it take to change the incorrect format of a shipping label?