Hello,
I am seeking urgent assistance regarding the reactivation of my Amazon selling account. Despite submitting all required documentation and receiving confirmation from Amazon that our invoices and other documents were accepted, our account remains suspended.
Summary of the Issue:
Submission of Documentation:
On July 20, 2024, we submitted a detailed appeal and supporting documentation addressing the "Product Authenticity Customer Complaints" related to one of our ASINs.
The documentation included detailed invoices, supplier information, and screenshots of Amazon's confirmation emails.
Approval by Amazon:
On July 22, 2024, we received two emails from Amazon confirming that the information provided was sufficient and that we may continue to offer the item in question.
Our invoices and documents were accepted, and we were instructed to relist the product.
Ongoing Account Suspension:
Despite following the instructions and relisting the product, our account remains suspended.
The invoices and documents submitted under the "Submit new information" section for overall account reactivation are not being accepted, and our account remains deactivated.
Technical Issue:
There appears to be a discrepancy or oversight within Amazon’s support system. While our documents were accepted for the specific ASIN suspension in the Account Health section, the same documents submitted for overall account reactivation are being rejected.
This inconsistency is causing significant operational and financial strain on our business.
Request for Assistance:
We urgently need help to resolve this issue. Our business is suffering due to the continued suspension, and we have complied with all requests from Amazon. We have transparently provided all necessary information to address the authenticity concerns and have followed every instruction given to us.
Attached Documentation:
Invoices showing all pricing information without any redactions, ensuring full transparency.
Supplier contact information including name, phone number, address, and website.
Screenshots of emails from Amazon confirming acceptance of our documentation, dated July 22, 2024.
Screenshots of the Account Health page showing the resolution of the "Product Authenticity Customer Complaints."
Conclusion:
We kindly request that Amazon reactivates our account immediately, as there is no justification for the continued suspension. The discrepancy between the approval of our documentation and the inability to relist due to suspension must be resolved urgently. The ongoing delay is causing significant financial harm to our business.
Thank you for your prompt attention to this matter. We look forward to a swift and positive resolution.
Best Regards.
