United State Store status inactive
My first shipment is in transit, and the United States Marketplace status listing is inactive (Store status inactive. I received an email, which I have attached here, and it said you need to do document verification. When I click on "Begin Verification in North America" in the email, it takes me to the account info, to which I have attached the second screenshot.
I contacted the support team, and they told me to change the charging method. I did it, and even though they charged an outstanding shipment charge from my debit card, but the status is still inactive. furthermore, i have checked the Vocation status, it show the vocation status is on, i tried to turn off but still show the same status. Please help me in this issue. thank you
United State Store status inactive
My first shipment is in transit, and the United States Marketplace status listing is inactive (Store status inactive. I received an email, which I have attached here, and it said you need to do document verification. When I click on "Begin Verification in North America" in the email, it takes me to the account info, to which I have attached the second screenshot.
I contacted the support team, and they told me to change the charging method. I did it, and even though they charged an outstanding shipment charge from my debit card, but the status is still inactive. furthermore, i have checked the Vocation status, it show the vocation status is on, i tried to turn off but still show the same status. Please help me in this issue. thank you
39 replies
Seller_OvL8C4BJWiuS9
You need a valid credit card, not a debit card to list/sell.
Danny_Amazon
Hey there @Seller_cit0z1G7r5fMZ- thanks for the post. Appreciate the discussion in this thread from some fellow sellers as well!
If this issue was not corrected by the uploading of the payment method, please share the case ID you opened with support so I can take a closer look at the details here, thanks!
Danny_Amazon
Hello again @Seller_cit0z1G7r5fMZ- as I view the new case with our escalation team, it appears it was resolved as they did not receive a response from you. Do you still have the option to respond to that case? I would recommend completing the identity verification process as outlined by our escalation team there.
Seller_cit0z1G7r5fMZ
Hello,
I did it, and I am waiting for the account to be active.
Seller_cit0z1G7r5fMZ
Hello,
I completed my video call identity verification, and I am pleased to inform you that my identity verification was approved. I have attached a screenshot confirming the approval.
Following this, I uploaded the same verification document to the request case ID ending in '6291'. However, my identity verification was subsequently rejected. I have attached two screenshots for your reference: one showing the approval and the other showing the rejection.
Could you please assist me in resolving this issue? Your guidance on the next steps would be greatly appreciated.
Thank you for your help.
Danny_Amazon
Hi again @Seller_cit0z1G7r5fMZ- I do not see that any response has been sent by you through the case ending in '6291'. Please navigate to your case log to locate that case, it is marked as 'Needs Your Attention', and respond to our team, as I see another reminder was sent earlier today requesting your response to them there. Working with our escalation team through that case is the best next step I can connect you with.
Seller_cit0z1G7r5fMZ
Thank you so much for your assistance.
I have received another email confirming that my account has been successfully verified. Thank you for your help throughout this process.
Danny_Amazon
I am very glad to hear it, @Seller_cit0z1G7r5fMZ- hope to see you around the forums again in the future, and happy selling!
-Danny
Seller_t18P7t8VC8Btw
Danny, I have a new discussion open with a similar issue. Can you please assist me in getting it resolved? Its been over a week now with no resolution
Danny_Amazon
Thank you for noting, @Seller_t18P7t8VC8Btw- our team should be along to assist on your original thread when possible. I appreciate your patience and for surfacing this topic for some guidance from the forums community.
Seller_WykqA1Z3UHAJE
@Danny_Amazon
@Seller_cit0z1G7r5fMZ
Same issue i facing
MY store is inactive show in the "United state" but on the Canada it is show active please help if you got any solution about that
Danny_Amazon
Hello @Seller_WykqA1Z3UHAJE- thanks for adding to this discussion. I am glad to see you are already connected with @Emet_Amazon through this thread you created on the topic. As we do look to focus individual threads on single seller scenarios whenever possible, please do continue to work with Emet through this situation if further support is needed.
I appreciate your understanding,
Danny
