United State Store status inactive
My first shipment is in transit, and the United States Marketplace status listing is inactive (Store status inactive. I received an email, which I have attached here, and it said you need to do document verification. When I click on "Begin Verification in North America" in the email, it takes me to the account info, to which I have attached the second screenshot.
I contacted the support team, and they told me to change the charging method. I did it, and even though they charged an outstanding shipment charge from my debit card, but the status is still inactive. furthermore, i have checked the Vocation status, it show the vocation status is on, i tried to turn off but still show the same status. Please help me in this issue. thank you
39 replies
Seller_OvL8C4BJWiuS9
You need a valid credit card, not a debit card to list/sell.
Danny_Amazon
Hey there @Seller_cit0z1G7r5fMZ- thanks for the post. Appreciate the discussion in this thread from some fellow sellers as well!
If this issue was not corrected by the uploading of the payment method, please share the case ID you opened with support so I can take a closer look at the details here, thanks!
Seller_cit0z1G7r5fMZ
Yes, it is requesting to change my card for Mexico and Canada.
As a new seller, I am currently only interested in selling on the USA Marketplace. I have successfully entered my credit card information for this purpose. However, I also entered a different account for the Canada and Mexico marketplaces, resulting in an error message indicating that the charge method isn't working for these regions.
I do not wish to sell on the Canadian and Mexican. marketplaces. Please solve this issue, i am a new seller.
I have attached the screen shot here.
Thank you.
Danny_Amazon
Thanks, I don't see any additional screenshot @Seller_cit0z1G7r5fMZ- but I did surface this internally to request some further review and assistance. Our team may reach out to you directly, but I'll also share any updates I receive here in the thread.
Thanks!
Seller_eBeiKoqhqcBKJ
I am having the exact same issue, I update my credit card for Canada and the status is the same, I do not know what to do.
Danny_Amazon
Hi again @Seller_cit0z1G7r5fMZ- I wanted to let you know our escalation team has reached out to you directly to assist with this concern. Please see the new case ID they created, which ends in '6291'. Working with that team directly will be your best next step, but do let me know if I can help answer any further questions here in the forums. Thanks!
Danny_Amazon
Thanks for adding to this discussion, @Seller_eBeiKoqhqcBKJ- as we do look to focus individual threads on single-seller issues whenever possible, we do have to request you create a new thread focused on your situation if you haven't yet. This will allow the community at-large a chance to weigh in, and provide a Community Manager like myself the ability to assist directly.
I appreciate your understanding!
Seller_cit0z1G7r5fMZ
Thank you for your assistance.
I received an email from Amazon to schedule a video call for identity verification, which is set for today. Additionally, I received an email regarding the case number you mentioned, which instructs me to upload my identity document along with a bank statement.
Should I proceed with uploading the documents after attending the video call for verification?
Thank you for your guidance.
Danny_Amazon
Hello again @Seller_cit0z1G7r5fMZ- as I view the new case with our escalation team, it appears it was resolved as they did not receive a response from you. Do you still have the option to respond to that case? I would recommend completing the identity verification process as outlined by our escalation team there.
Seller_cit0z1G7r5fMZ
Hello,
I did it, and I am waiting for the account to be active.
Seller_cit0z1G7r5fMZ
Hello,
I completed my video call identity verification, and I am pleased to inform you that my identity verification was approved. I have attached a screenshot confirming the approval.
Following this, I uploaded the same verification document to the request case ID ending in '6291'. However, my identity verification was subsequently rejected. I have attached two screenshots for your reference: one showing the approval and the other showing the rejection.
Could you please assist me in resolving this issue? Your guidance on the next steps would be greatly appreciated.
Thank you for your help.
