How do we appeal the products not belong to Category equipment THAT DO NOT need ISED NUMBER or HVIN
Hello!
THREE WEEKS ago, one, and today 2, of our products were misidentified as devices that do not comply with the certification and labeling requirements of Innovation, Science and Economic Development Canada (ISED Canada).
I believe there has been a misunderstanding, as our products do not fall under the category that necessitates ISED compliance. There are pyrography pens (woodburning tolls/soldering irons)-there are "PLUG-IN" devices!!! They ARE NOT WIRELESS PRODUCTS or Radio Apparatus, Interference, and CAN NOT HAVE HVIN!
We appealed and have had no answer and it's been almost 3 weeks- case ID 14360213291. Today we appeal for 2 other ASINS case ID 14470514361. It's the same product but within a different kit.
We have FBA inventory now they become unsellable. ANd disposal order on 24th of December!
@Sunnie_Amazon Could you please look into cases 14470514361 and ID 14360213291 and give us some pieces of advice?
Thank you so much in advance!!
Diana
How do we appeal the products not belong to Category equipment THAT DO NOT need ISED NUMBER or HVIN
Hello!
THREE WEEKS ago, one, and today 2, of our products were misidentified as devices that do not comply with the certification and labeling requirements of Innovation, Science and Economic Development Canada (ISED Canada).
I believe there has been a misunderstanding, as our products do not fall under the category that necessitates ISED compliance. There are pyrography pens (woodburning tolls/soldering irons)-there are "PLUG-IN" devices!!! They ARE NOT WIRELESS PRODUCTS or Radio Apparatus, Interference, and CAN NOT HAVE HVIN!
We appealed and have had no answer and it's been almost 3 weeks- case ID 14360213291. Today we appeal for 2 other ASINS case ID 14470514361. It's the same product but within a different kit.
We have FBA inventory now they become unsellable. ANd disposal order on 24th of December!
@Sunnie_Amazon Could you please look into cases 14470514361 and ID 14360213291 and give us some pieces of advice?
Thank you so much in advance!!
Diana
18 replies
Jurgen_Amazon
Hello @Seller_tv2wUuvVOJV9l,
Thank you for contacting Amazon Forums.
I have reviewed both cases and they are currently in Pending Amazon Action since the investigation to your escalation is been performed as we speak. Please bear with us and follow up on those cases until they are resolved.
If you consider that the outcome of the investigation is incorrect, please do not hesitate in letting me know, that way I can double check and follow-up with the team in charge accordingly.
Sincerely, Jurgen_Amazon
Jurgen_Amazon
Hello @Seller_tv2wUuvVOJV9l,
Thank you for the follow up, I just checked the case and I see the last message sent by Amazon on January 4th says: "We received your submission and we are currently working with other Amazon teams to reach a resolution on your case.
It can take up to 10 business days to conduct the investigation. We will update you once a resolution has been reached."
Therefore, we need to wait until January 19th to escalate if necessary. I have confirmed and team is currently reviewing your submission, and we need to wait until that investigation is complete to escalate if required.
If the outcome provided in January 19th is not the one you expected or if they do not provide an update by that date, let me know so I can escalate accordingly.
Jurgen_Amazon.
Seller_tv2wUuvVOJV9l
Hello @Jurgen_Amazon ,
Thank you for your response. Please also check and help me with case ID 14485091851 with the same issue where we sent the documents on the 26th of December and the last message sent by Amazon on December 27th says "Amazon
05:16 a.m.
2023-12-27
"Hello,
We received your submission and we are currently working with other Amazon teams to reach a resolution on your case.
It can take up to 10 business days to conduct the investigation. We will update you once a resolution has been reached.
We’re here to help"
Therefore, we have waited more than for investigation to be complete. Can you please kindly escalate it?
I really appreciate any help you can provide for receiving a resolution on our case.
Thank you in advance!
Diana
Jurgen_Amazon
Hey Diana,
Thank you for sharing that. Absolutely, I can review it and escalate accordingly. Please do keep me posted with the other in case we need to escalate that one, too.
Jurgen_Amazon
Hey Diana,
Thank you for the heads up. As mentioned in the previous answer, I have escalated this with the respective team, they should provide an answer to me by 1/18/24 the latest.
I will keep you posted.
Jurgen_Amazon.
Jurgen_Amazon
Hello Diana,
Just wanted to keep you up to speed. The team mentioned they are currently working on it and should have an answer by next Tuesday.
Thank you for understanding,
Jurgen_Amazon.
