Item lost in FBA inbound
One of the items sent to FBA was lost.
Amazon said they will do nothing about our loss because they claim they never received the item, despite us providing evidence of shipment, including a photo of the item, delivery invoice, and invoice of the item.
We kindly requested Amazon to consider any additional evidence we could provide to support our claim, and to implement measures to prevent similar discrepancies in the future, but we never received a response.
We paid for FBA service but didn't receive fair treatment. I don't understand why Amazon ignored our reasonable request, and who should be responsible for our loss.
Can anyone give any advice please ?
8 replies
Seller_Sram36TnVt73c
you have to keep re-opening the (same) case....after several weeks of denials/case cloasures, someone will eventually look into it.
Initially and automatically, they deny your requests for a few weeks.
You sent ONE item to FBA? Or was it just one out of many that was shipped?
Jameson_Amazon
Hi @Seller_WQfo0Obbq3fpC,
Thank you so much for reaching out on the Seller Forums!
Just to confirm, have you followed the steps listed on this help page in order to reconcile your shipment? Also, if you haven't done so already, I would recommend reading through this post about what to do if your FBA shipment is lost or delayed.
If you need further assistance with this, please send me your shipment ID and any case IDs you have for this shipment. I'd be happy to assist further!
Thanks again,
Jameson
