Undeliverable shipping address
Hi guys
A customer has not provided their street name or number. I have messaged them but if I do not hear back from them and I cancel their order with the reason undeliverable shipping address, it won’t hit my metrics…will it?!
Seller_bYKgYY0FJ7Pbp
just dispatch as franking/.stamps then immediately refund as undeliverable address so no hit to metrics
39 replies
Seller_NoMNQDGnEW5Bx
Yes it will still affect your metrics
Seller_Tz1vWBPfpir5d
Check on Google map or phone their local Royal Mail if in doubt., maybe out in the countryside somewhere, a farm? Perhaps off an unnamed country lane, rural area.
Edit - I’d send it, if you get it back - refund the buyer with the reason undeliverable shipping address and add in the note to the buyer (in the refund part) to update the shipping address and re-order.
Seller_xUKHc5xSYJmI4
It’s a known flaw on the system. Providing an inaccurate address waiting 10 days to say they have not received their order. We have group of females who do that on a regular basis.
Seller_sEkKADkeJfuD0
So both of these orders with missing details are both going to Bristol…now I am very suspicious.
Is it worth chatting to Amazon?
Seller_LKjg1QRrO36Yq
Have you downloaded an order report to check the billing name and address?
I’m pretty sure the details there have to be complete.
It’s still a bit of a risk to use the billing address as it could be a dropship or a gift order but the order report will at least give you more info. It might help you make a decision.
Seller_DROodOAYHftnc
You are joking, aren’t you ?!
They won’t even understand what you are trying to explain !!!
Stick to advice from here…and yes, definitely download an order report (assuming you are on the paid Pro. selling plan) and check out the customer’s name/names in case dropshippers.
Seller_KZhPnqSRrvTv0
Yes. Let Amazon know both orders are missing the full address and ask them if they can make sure not to count this against your metrics. They might do this.
Seller_bYKgYY0FJ7Pbp
just dispatch as franking/.stamps then immediately refund as undeliverable address so no hit to metrics
Seller_xUKHc5xSYJmI4
I know on other websites if the customer provides inaccurate delivery address the seller can cancel the order immediately without waiting for a response. No damage to metrics and the system automatically triggers the alert showing the abuse on the platform. Also other websites the address is verified by the website owners on this website that can type any old address or even provide you with an incomplete or fake name.
Seller_sEkKADkeJfuD0
Downloaded an order report and it just states the same info as on the order pages.
I don’t trust these orders but do not want to take a double hit to my metrics. Really not sure what to do…
Would some people mark as shipped and then refund?..
Seller_2IqU6eYHmCUaV
Another thing you can check also ,have they provided a phone no on the order ( for god sake do not ring it !)? I had a few orders with address incomplete but with a number 88 as the phone no. which rung My Sherlock Holmes scam button lol.
Seller_sEkKADkeJfuD0
Thanks guys. Both orders have phone numbers. One customer has actually just got back to me confirming the full address (phew). Happy to send that out but unless I hear from the other customer by tonight I will cancel the order.
Seller_J2H5GprhaORbt
My understanding with Amazon
you have to ship to the address provided . by Amazon (yes i know silly)
Best thig to do is print a shipping label , Mark as shipped , cancel the shipping label , and then refund the order
