Issues with Returned Items Having Different Serial Numbers – Anyone Else Facing This?
We are experiencing a recurring problem with returns where customers are sending back items with different serial numbers from the ones we originally shipped. In many cases, the products have clear signs of use, yet Amazon is giving us a hard time when trying to address these cases. Despite providing all the necessary pictures and evidence of the serial numbers, they keep denying the T-Claim.
Has anyone else encountered this issue? How are you handling it, and has Amazon provided any resolutions? We’re feeling stuck in this process and would appreciate any insights or advice.
19 replies
SEAmod
Hello @Seller_KoVmASbayKVrf
I will raise an appeal if you send me the Order number. Also, please provide me with the Case number related to the issue. If you did not yet open a Case with support, you will need to do so before I can make my appeal. Rules of the road. Forums is not the first line of support, so we only step in when a seller has what we believe is a reasonable request that stands a higher chance of resolution based on facts.
Seller_KoVmASbayKVrf
ORDER ID: 111-3133060-5016229
SAFE-T Claim ID: 76002-86180-2357606
SEAmod
@Seller_KoVmASbayKVrf
Thanks for the Order and Claim ID. Do you have the related Case ID? I need that as well. Thanks.
Seller_KoVmASbayKVrf
Where do I get this information, in the Safe T-claim I could only found this two information
SEAmod
Hi @Seller_KoVmASbayKVrf
You would have to open a case using the link below.
You would access your Case log in Seller Central (SC). Do you know where that link is? It is on the home page in SC.
Seller_Wvz1tEYhNCwlb
SAFE T claim for order ID: 114-1332716-5106640
Case ID 16329895461
Please help me with mine, everyone is just having fun ignoring it right now.
Seller_KoVmASbayKVrf
I didn't open a case, my T-claim was denied, so I open a Case too along with the T-claim ?
Seller_65SosQSNEbezj
We have 3 cases right now that keep getting denied after we've provided what was asked for 3 plus times, the safe t claim team is a joke. I hope yours get resolved!
Seller_TD8kClMwLYBMd
reportfraud.ftc.gov
Start reporting Amazon.
Seller_t4JZTP5W3HTRi
A major issue. This is a common switch and baiit issue on AMAZON. I WAS JUST CHARGING A RESTOCKING FEE ON THESE RETURNS , BUT amazon turned off that feature on me.
