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Seller_1idNlTUpfKbZW

HELP - FBA Lost over $22k of Inventory, CS refuses to help!

Dear Moderators,

Please see Case ID 15905159621

FBA17QNLPP10 - Missing Items from Inbound

All units were delivered correctly via Amazon-provided UPS labels, and were shipped individually ($2,500 per unit machines).

While all the shipments arrived a long time ago, it seems they lost 9 out of 10 units. I filed a case, they requested invoices, I provided invoices during the period prior to the FBA shipment to cover all the FBA shipments, without deducting any information.

They simply respond with "However, we’re unable to continue our investigation because the documentation provided doesn’t meet one or more of the requirements for acceptance.

This case has been resolved. When you’re able to provide documents that satisfy all requirements, please create a new case."

This is extremely frustrating and is taking further confidence out of FBA, where more items get lost than fraudulent customers, and there's no responsibility taken by the FBA team. They did not even attempt to search to the missing units, they simply said sorry try again next time, what?!

Kindly intervene and assist.

Thank you so much, moderators!

@Ricardo_Amazon

@Sunnie_Amazon

@Lucre_Amzn

@Christine_Amazon

@Daryl_Amazon

16 views
6 replies
Manage Inventory
Tags:Missing
00
Reply
user profile
Seller_1idNlTUpfKbZW

HELP - FBA Lost over $22k of Inventory, CS refuses to help!

Dear Moderators,

Please see Case ID 15905159621

FBA17QNLPP10 - Missing Items from Inbound

All units were delivered correctly via Amazon-provided UPS labels, and were shipped individually ($2,500 per unit machines).

While all the shipments arrived a long time ago, it seems they lost 9 out of 10 units. I filed a case, they requested invoices, I provided invoices during the period prior to the FBA shipment to cover all the FBA shipments, without deducting any information.

They simply respond with "However, we’re unable to continue our investigation because the documentation provided doesn’t meet one or more of the requirements for acceptance.

This case has been resolved. When you’re able to provide documents that satisfy all requirements, please create a new case."

This is extremely frustrating and is taking further confidence out of FBA, where more items get lost than fraudulent customers, and there's no responsibility taken by the FBA team. They did not even attempt to search to the missing units, they simply said sorry try again next time, what?!

Kindly intervene and assist.

Thank you so much, moderators!

@Ricardo_Amazon

@Sunnie_Amazon

@Lucre_Amzn

@Christine_Amazon

@Daryl_Amazon

Manage Inventory
Tags:Missing
00
16 views
6 replies
Reply
6 replies
user profile
Sunnie_Amazon
In reply to: Seller_1idNlTUpfKbZW’s post

Hello, @Seller_1idNlTUpfKbZW,

Thank you for letting us know about this. I reviewed your case, and I understand your invoices are not being accepted.

Sometimes it happens that manufacturers register as Sellers on Amazon, which may be why you have these invoices. If they are the manufacturers, would you be able to get the original invoices from them?

Proof of purchase must be the original invoice from the supplier or manufacturer and must include the following information:

  • Date of the purchase
  • Product names of the missing items
  • Quantity purchased
  • Full name and address of the invoice issuer
  • Full name and address of the buyer

I recently posted an article about this topic that can provide you additional insight:

Regards,

Sunnie

00
user profile
Seller_1idNlTUpfKbZW
In reply to: Sunnie_Amazon’s post

Hi Sunny,

I provided the original invoices from the suppliers which included all of those 5 requirements, and nothing was deducted including my cost etc.

Additionally 39 packages were delivered to FBA for that order, only 30 items were received.

00
user profile
Seller_1idNlTUpfKbZW
In reply to: Sunnie_Amazon’s post

@Sunnie_Amazon@Lucre_Amzn@Ricardo_Amazon@Christine_Amazon@Daryl_Amazon

Please see Case ID 15905159621, I provided the full original invoices for all the inventory, they haven't responded in weeks and this is dragging on for months. HELP!!

00
user profile
Ricardo_Amazon
In reply to: Seller_1idNlTUpfKbZW’s post

Hello @Seller_1idNlTUpfKbZW,

Ricardo from Amazon here.

It seems the reimbursement has been processed. Please check your Payments page:

Transaction View > Transaction Type: Other > Filter date 9/22 to 9/22.

You should see it there.

Let me know if you have any questions.

00
Follow this discussion to be notified of new activity
user profile
Seller_1idNlTUpfKbZW

HELP - FBA Lost over $22k of Inventory, CS refuses to help!

Dear Moderators,

Please see Case ID 15905159621

FBA17QNLPP10 - Missing Items from Inbound

All units were delivered correctly via Amazon-provided UPS labels, and were shipped individually ($2,500 per unit machines).

While all the shipments arrived a long time ago, it seems they lost 9 out of 10 units. I filed a case, they requested invoices, I provided invoices during the period prior to the FBA shipment to cover all the FBA shipments, without deducting any information.

They simply respond with "However, we’re unable to continue our investigation because the documentation provided doesn’t meet one or more of the requirements for acceptance.

This case has been resolved. When you’re able to provide documents that satisfy all requirements, please create a new case."

This is extremely frustrating and is taking further confidence out of FBA, where more items get lost than fraudulent customers, and there's no responsibility taken by the FBA team. They did not even attempt to search to the missing units, they simply said sorry try again next time, what?!

Kindly intervene and assist.

Thank you so much, moderators!

@Ricardo_Amazon

@Sunnie_Amazon

@Lucre_Amzn

@Christine_Amazon

@Daryl_Amazon

16 views
6 replies
Manage Inventory
Tags:Missing
00
Reply
user profile
Seller_1idNlTUpfKbZW

HELP - FBA Lost over $22k of Inventory, CS refuses to help!

Dear Moderators,

Please see Case ID 15905159621

FBA17QNLPP10 - Missing Items from Inbound

All units were delivered correctly via Amazon-provided UPS labels, and were shipped individually ($2,500 per unit machines).

While all the shipments arrived a long time ago, it seems they lost 9 out of 10 units. I filed a case, they requested invoices, I provided invoices during the period prior to the FBA shipment to cover all the FBA shipments, without deducting any information.

They simply respond with "However, we’re unable to continue our investigation because the documentation provided doesn’t meet one or more of the requirements for acceptance.

This case has been resolved. When you’re able to provide documents that satisfy all requirements, please create a new case."

This is extremely frustrating and is taking further confidence out of FBA, where more items get lost than fraudulent customers, and there's no responsibility taken by the FBA team. They did not even attempt to search to the missing units, they simply said sorry try again next time, what?!

Kindly intervene and assist.

Thank you so much, moderators!

@Ricardo_Amazon

@Sunnie_Amazon

@Lucre_Amzn

@Christine_Amazon

@Daryl_Amazon

Manage Inventory
Tags:Missing
00
16 views
6 replies
Reply
user profile

HELP - FBA Lost over $22k of Inventory, CS refuses to help!

by Seller_1idNlTUpfKbZW

Dear Moderators,

Please see Case ID 15905159621

FBA17QNLPP10 - Missing Items from Inbound

All units were delivered correctly via Amazon-provided UPS labels, and were shipped individually ($2,500 per unit machines).

While all the shipments arrived a long time ago, it seems they lost 9 out of 10 units. I filed a case, they requested invoices, I provided invoices during the period prior to the FBA shipment to cover all the FBA shipments, without deducting any information.

They simply respond with "However, we’re unable to continue our investigation because the documentation provided doesn’t meet one or more of the requirements for acceptance.

This case has been resolved. When you’re able to provide documents that satisfy all requirements, please create a new case."

This is extremely frustrating and is taking further confidence out of FBA, where more items get lost than fraudulent customers, and there's no responsibility taken by the FBA team. They did not even attempt to search to the missing units, they simply said sorry try again next time, what?!

Kindly intervene and assist.

Thank you so much, moderators!

@Ricardo_Amazon

@Sunnie_Amazon

@Lucre_Amzn

@Christine_Amazon

@Daryl_Amazon

Manage Inventory
Tags:Missing
00
16 views
6 replies
Reply
6 replies
6 replies
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user profile
Sunnie_Amazon
In reply to: Seller_1idNlTUpfKbZW’s post

Hello, @Seller_1idNlTUpfKbZW,

Thank you for letting us know about this. I reviewed your case, and I understand your invoices are not being accepted.

Sometimes it happens that manufacturers register as Sellers on Amazon, which may be why you have these invoices. If they are the manufacturers, would you be able to get the original invoices from them?

Proof of purchase must be the original invoice from the supplier or manufacturer and must include the following information:

  • Date of the purchase
  • Product names of the missing items
  • Quantity purchased
  • Full name and address of the invoice issuer
  • Full name and address of the buyer

I recently posted an article about this topic that can provide you additional insight:

Regards,

Sunnie

00
user profile
Seller_1idNlTUpfKbZW
In reply to: Sunnie_Amazon’s post

Hi Sunny,

I provided the original invoices from the suppliers which included all of those 5 requirements, and nothing was deducted including my cost etc.

Additionally 39 packages were delivered to FBA for that order, only 30 items were received.

00
user profile
Seller_1idNlTUpfKbZW
In reply to: Sunnie_Amazon’s post

@Sunnie_Amazon@Lucre_Amzn@Ricardo_Amazon@Christine_Amazon@Daryl_Amazon

Please see Case ID 15905159621, I provided the full original invoices for all the inventory, they haven't responded in weeks and this is dragging on for months. HELP!!

00
user profile
Ricardo_Amazon
In reply to: Seller_1idNlTUpfKbZW’s post

Hello @Seller_1idNlTUpfKbZW,

Ricardo from Amazon here.

It seems the reimbursement has been processed. Please check your Payments page:

Transaction View > Transaction Type: Other > Filter date 9/22 to 9/22.

You should see it there.

Let me know if you have any questions.

00
Follow this discussion to be notified of new activity
user profile
Sunnie_Amazon
In reply to: Seller_1idNlTUpfKbZW’s post

Hello, @Seller_1idNlTUpfKbZW,

Thank you for letting us know about this. I reviewed your case, and I understand your invoices are not being accepted.

Sometimes it happens that manufacturers register as Sellers on Amazon, which may be why you have these invoices. If they are the manufacturers, would you be able to get the original invoices from them?

Proof of purchase must be the original invoice from the supplier or manufacturer and must include the following information:

  • Date of the purchase
  • Product names of the missing items
  • Quantity purchased
  • Full name and address of the invoice issuer
  • Full name and address of the buyer

I recently posted an article about this topic that can provide you additional insight:

Regards,

Sunnie

00
user profile
Sunnie_Amazon
In reply to: Seller_1idNlTUpfKbZW’s post

Hello, @Seller_1idNlTUpfKbZW,

Thank you for letting us know about this. I reviewed your case, and I understand your invoices are not being accepted.

Sometimes it happens that manufacturers register as Sellers on Amazon, which may be why you have these invoices. If they are the manufacturers, would you be able to get the original invoices from them?

Proof of purchase must be the original invoice from the supplier or manufacturer and must include the following information:

  • Date of the purchase
  • Product names of the missing items
  • Quantity purchased
  • Full name and address of the invoice issuer
  • Full name and address of the buyer

I recently posted an article about this topic that can provide you additional insight:

Regards,

Sunnie

00
Reply
user profile
Seller_1idNlTUpfKbZW
In reply to: Sunnie_Amazon’s post

Hi Sunny,

I provided the original invoices from the suppliers which included all of those 5 requirements, and nothing was deducted including my cost etc.

Additionally 39 packages were delivered to FBA for that order, only 30 items were received.

00
user profile
Seller_1idNlTUpfKbZW
In reply to: Sunnie_Amazon’s post

Hi Sunny,

I provided the original invoices from the suppliers which included all of those 5 requirements, and nothing was deducted including my cost etc.

Additionally 39 packages were delivered to FBA for that order, only 30 items were received.

00
Reply
user profile
Seller_1idNlTUpfKbZW
In reply to: Sunnie_Amazon’s post

@Sunnie_Amazon@Lucre_Amzn@Ricardo_Amazon@Christine_Amazon@Daryl_Amazon

Please see Case ID 15905159621, I provided the full original invoices for all the inventory, they haven't responded in weeks and this is dragging on for months. HELP!!

00
user profile
Seller_1idNlTUpfKbZW
In reply to: Sunnie_Amazon’s post

@Sunnie_Amazon@Lucre_Amzn@Ricardo_Amazon@Christine_Amazon@Daryl_Amazon

Please see Case ID 15905159621, I provided the full original invoices for all the inventory, they haven't responded in weeks and this is dragging on for months. HELP!!

00
Reply
user profile
Ricardo_Amazon
In reply to: Seller_1idNlTUpfKbZW’s post

Hello @Seller_1idNlTUpfKbZW,

Ricardo from Amazon here.

It seems the reimbursement has been processed. Please check your Payments page:

Transaction View > Transaction Type: Other > Filter date 9/22 to 9/22.

You should see it there.

Let me know if you have any questions.

00
user profile
Ricardo_Amazon
In reply to: Seller_1idNlTUpfKbZW’s post

Hello @Seller_1idNlTUpfKbZW,

Ricardo from Amazon here.

It seems the reimbursement has been processed. Please check your Payments page:

Transaction View > Transaction Type: Other > Filter date 9/22 to 9/22.

You should see it there.

Let me know if you have any questions.

00
Reply
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