None prime order - a-z claims
why is amazon so corrupt.
Regardless of whether or not you have the tracking info attached to the order the claim will never go in the sellers way.
I fight for ever single claim that comes my way & it takes a lot of time to fight your corner but never ever ever have I once won a claim first time round even though we have valid tracking that was delivered on the expected date, dispatched on the expect date, fully tracked AND signed but this still isn’t enough for amazon to grant the claim my way. all of these key points are there to make the decision go the sellers way but of course this just isn’t good enough for amazon.
question is, how on earth are you meant to sustain a seller account if this keeps happening 24/7?
all it takes is 6 a-z claims to come at once and then your in the s**t, with no help and all claims granted in the wrong direction.
None prime order - a-z claims
why is amazon so corrupt.
Regardless of whether or not you have the tracking info attached to the order the claim will never go in the sellers way.
I fight for ever single claim that comes my way & it takes a lot of time to fight your corner but never ever ever have I once won a claim first time round even though we have valid tracking that was delivered on the expected date, dispatched on the expect date, fully tracked AND signed but this still isn’t enough for amazon to grant the claim my way. all of these key points are there to make the decision go the sellers way but of course this just isn’t good enough for amazon.
question is, how on earth are you meant to sustain a seller account if this keeps happening 24/7?
all it takes is 6 a-z claims to come at once and then your in the s**t, with no help and all claims granted in the wrong direction.
0 replies
Seller_EJIX7rqDNQJi2
Item not received A-Z claims, where you have the signature proof of delivery should be always closed in your favor, as long as you respond properly.
You can appeal any incorrectly closed claims through the A-Z claim interface, by opening a case with the Seller Support or if nothing works, by e-mailing managingdirector@amazon.co.uk or jeff@amazon.com. I always had the wrong decisions reversed with an apology.
Here is how I usually respond to INR A-Z claims (this is the best way how to have them denied):
“Hello, the order was shipped on (date) with tracking number (xxxxxx) by carrier (carrier name). The shipment can be tracked on this link: (link to online tracking showing delivery and signature). According to the order’s tracking information, the package was delivered to the correct address on (date) and signed by (name). Please close this claim since the order was already delivered. Thank you.”
Also, here is the official Amazon policy regarding INR:
If you need help with handling A-Z claims properly, check out my thread with detailed instructions how to represent your case in different situations:
It includes a brief summary of all relevant Amazon policies and guidelines which affect the claim decisions and the information are regularly updated to ensure they are up to date.
Seller_SlXZyY9vz3zbX
Yes I’ve told FedEx that we’re going to hold them liable and going through the motions now - the trouble is the liability is passed to the buyer when they authorise the release but I’m wanting to rid of the damage to the metrics if possible. We don’t sell huge volumes on the US site so this puts us at 0.5% on the defect rate. The allowance of 1% makes things dicey for the next 60 days…
This is an example of a release form:
FedEx Release Form
From what I can gleam, the courier will know from his scanner that he is permitted to leave the package…
