Welcome to Seller Forums

For the past 48hrs i have been met with the following message when trying to contact support:

"Support currently unavailable

No support agents are available right now. Please try again later."

The ONLY option i am given is chat, no matter what kind of case i try to open. Then the new window opens and tells me no one is available. I have tried a dozen times.

Is anyone else having this problem/have any suggestions? thank you.

My product has been identified by Amazon as having security issues. After careful preparation, we submitted a series of materials. The review period has exceeded one month, but we haven't received any effective response. How long will it take to complete the review of my product materials? This is very important to me.

case id：11228737812

Hello everyone.

Is there an actual permanent fix for the infamous title error 8541? Or are we all just supposed to keep playing the magical game of "delete the listing, wait 24+ hours, relist, repeat until exhaustion"?

Just wondering if there's a grown-up solution out there.

I have been selling a brand of chess timers since 2013 on Amazon and have listed new products as they have come along using the same brand name.

However, I have had difficulty in listing a new product recently to the point where I am actually losing sales on this now.

I go through the process of listing the product and when I enter the brand name, the system asks me to choose from a list of brands of the same name already available. None of them relate to this 'brand' I have been selling for years, so I go through the process of getting 'brand authorisation' after clicking the link provided. Once the relevant images have been uploaded and the form is populated, I press the submit button.

I then get an error code which reads... 'Error: 403 2025-07-31T10:18:45.055Z

After asking SS about the issue, they tell me it is a 5665 issue.

SS say that the brand name applied for doesn't match the images, which it clearly does.

I'm guessing this is all carried out by AI, which is why the issue cannot be resolved.

How do I get a real person to look at the issue and see how badly the whole process is being handled and actually give me some proper support?

We are the manufacturer & brand owner for all our products on Amazon. For some unknown reason, one of our products has a duplicate ASIN. This means when trying to create an inbound FBA shipment with this item, we are unable to. The platform blocks the item being sent due to a duplicated EAN.

I tried to use the merge ASIN tool but this did not work, so against my better judgement i reached out to seller support. They have (unsurprisingly) refused to merge the ASIN's because "the listing has been owned by retail contribution" (whatever that means!)

This is a very unhelpful response, given this is an item we manufacture and hold brand registry for. If they refuse to merge the very obviously identical ASINs then we will simply no longer sell the item on Amazon.

So - because someone in seller support wants to close their ticket as soon as possible, rather than help their customer, Amazon will lose approx £50k per year in sales this item generates. We will of course continue to sell the item on competing platforms.

I'd be grateful if a mod could assist with this, case ID: 11382142082

Hi guys, I'm relatively new to the Marketplace and i was wondering if some of you more experienced and old successful sellers have some tips and tricks or just an advice for fresh companies like myself.

Im having significant difficulties with the products and the ungating applications unfortunately.

Recently i had a big wholesale order that i was gated for. It is very well known brand and I really struggled to get ungated. I applied for two weeks straight trought "Case Log" and i almost surrendered to be honest until couple days ago i plugged one of the ASIN's of the brand and actually it was ungated so i managed to list everything.

I'm wondering how could i find out if my application was approved since i didn’t recieve any notifications about my ungate nor anything.

I'm really scared after that experience to even source new brands at the moment since i already even have some stranded inventory becouse i was approved and couple days later i was gated again.

I was wondering if you have any tips for the approval process.

Thanks in advance

- Kolev

hello,

I’ve been trying now for over two weeks to get ungated in Microsoft and keep getting the same automated response back from them.

I’ve provided all information and included the relevant invoices. I’ve emailed the managing director email numerous times with no one getting back to me!

I need to urgently get ungated as I’ve got thousands of pounds worth of stock sat here.

someone please help.

@Seller_mIRnuhdx7l5sN@Seller_XUNeUuvrQDpgP

Case ID: 11318441242

My Fulfilled by Merchant account is enrolled for seller pre-paid returns labels, but customers aren't being offered pre-paid returns labels. How can I fix this? Thanks.

can you give me some advice about my listing