Welcome to Seller Forums

Hi,

Customer orders 2 t shirts 'I Love My Boyfriend' & 'I Love My Girlfriend' t shirts on the 8th february, obviously for valentines day, customer messages saturday night just gone, 4 weeks after the due delivery date saying

I didn't reply to the customer because there clearly trying it on to get a refund, a genuine customer who hadn't recieved the item would of messaged me within a week of the due delivery date not 4+ weeks, its obvious amazon is showing them the item may be lost, A-Z granted today and funds re-imbursed, more money out of my pocket thanks to amazon.

@Seller_rX0LOsTSK2Zer @Seller_TSXM2A5nxWSuH

When will this 'YOUR ITEM MAY BE LOST' thing stop!!!?? you said you were chasing it up months back and we've had no update!!! amazon clearly do not give a s*** about this because they still keep the fee's anyway, so it's ok for us sellers to keep suffering whilst you tell all our customers there item may be lost when the postman has not scanned the item upon delivery, why is it very rare that people claim theyve not recieved items on other platforms, yet on amazon its all the time, the numerous threads about this just go to show.

STOP PUSHING TO CUSTOMER THAT THERE ITEM MAY BE LOST

Amazon is basically becoming a hub for scammers and free items.

Only in the past week Amazon has:

- changed many titles of the incense packs I sell, including adding to the title that the pack contains 100 sticks (yes a 15 g pack!)

- made it basically impossible to create new listings

- emailed a customer that their order was lost and to ask for a refund. It's a fully tracked order and it was definitely delivered but it's another A-Z on its way

- deactivated two products with the word molten in it as it's trademarked, even if the word was used as it should be used with it dictionary meaning. One has been reinstated after three emails, but I can't be bothered now with the second one, I feel like I am trying to empty a sinking boat with a teaspoon.

- deactivated a bottle of orange essential oil as people might drink it

- deactivated another type of frankincense incense because it's an illegal substance

Each of these issues requires several emails to Seller Support, I am a sole trader I can't spend so much time every week at trying to solve stupid issues on Amazon. I am exhausted.

I don't actually think it's deliberate, if Amazon didn't want third party sellers, it wouldn't have us full stop. I think it's because of incompetence, complacency and the belief that a combination of AI and badly trained staff can substitute real support. Well they can't.

Newbie hopes someone will come to click the store, wish you a nice day.

Hi all,

My VTR has droped to nearly 65%, I mainly use Yodel, I never had any issue but within past 4 weeks, Physical scan is not being uploaded. I have checked every single delivery which has been delivered with photo proof.

I esclated with Amazon but doesn't seem to get any help. I was told to get in tuch with YODEL which i did and challenge them.

As per Yodel, It's not possible that our delivery detail will be uploaded on our website without physical scan at customer door step. Also drivers get paid once it's scanned for delivery (that make sense).

On the other side Amazon I didn't hear anything from Amazon. Anybody know anything about it ?

Hi everyone,

I’m facing a stranded FBA unfulfillable inventory issue that Amazon has failed to resolve for months despite multiple attempts. I urgently need your help! Here are the details:

1. Issue Description

ASIN: B07SYY58ZT

Inventory Status: 1 unit stranded as "Unfulfillable" in the WRO2 FBA warehouse

System Prompt: The "Remove Inventory" tool requires contacting Seller Support for disposal.

2. History of Attempts

Since Last December, I’ve submitted many disposal requests (Case ID:10792741532 10728899672 ). I tried using templates to remove inventory that wasn't for sale Amazon also called us to say that they would expedite this for us No resolution yet. Multiple follow-ups with Seller Support have yielded no results.

3. Why This Is Urgent

Costs: This valueless inventory may incur long-term storage fees if not disposed of promptly.

4. Requests

Immediate Action: Please Destroy this inventory that is not for sale as soon as possible

Case Consolidation: Merge all previous related cases and assign a dedicated agent to resolve this permanently.

When the new feature of Manage Your Sourcing Cost came out, it required you to upload documents of the cost of goods to prove the value. Then, when your documents are out of date, you are required to resubmit the documents after 30 days.

I wrote to customer service to ask why my documents were not reviewed, and I couldn't find out why.

I think it is difficult for a new page to have to wait 30 days again because the file submission failed.

Reason - Due to negative reviews left by buyers purchasing refurbished products, the original SKU of the product was removed due to security issues.

The product is a AC Replacement Plug and does not have charging function.

I conducted BS1363 testing and UKCA-ROS testing in accordance with the requirements of relevant laws and regulations.

According to the team's requirements, I have submitted the product testing report. Response from the relevant team: We are still missing:

*Test reports to show safety and compliance in accordance to the removal reason.

Removal reason: Food and commodity safety issues.

I will resubmit all the documents, and if they still cannot be approved, I don't know what to do next.

(UKDoc+ TEST REPORTS + Product Package +Product User Manual)

Can you help me? By the way, could you please provide me with some useful information or suggestions? Thank you very much!

Sincerely,

0toone

Hi @Seller_mIRnuhdx7l5sN@Seller_XUNeUuvrQDpgP

I hope this message finds you well

Id like to cancel some of the FBA orders that have bend placed on my store. The customers have ordered 99 units in one order due to a price error.

The Order IDs: 026-3923676-8258716, 205-7108179-1753100, 203-8801020-1197952, 203-1876140-9095505, 202-2650671-8369964, 206-4272814-1009929 and

204-7793222-8807533

Please cancel this orders I tried to contact seller support but they didn’t helped me at all

Our business will go bust if we don’t manage to cancel this orders it will result in a big loss

Thank you in advance