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A customer has claimed an FBM item as not received despite the usual proof (Royal Mail Signed For full tracking details and confirmation on Royal Mail website with delivery confirmed).

Amazon's response is to refund the Customer in full from my funds, but because I have proof the customer received the goods I don't get a strike.

As they say, "Because you provided sufficient information that proves the order was actually received by the customer, we will not count the claim against your Order Defect Rate"

In other words, "we can see that you delivered the item and on time, but the customer wants to keep their purchase and their money so we're just going to take from you and give it back to them."

Do I appeal? They already acknowledge they have evidence the item was delivered, so am I just wasting my time?

Hello,

I'm looking at using remote fulfilment with FBA.

I feel like I have a reasonable grasp on it but would still like some help with the fees per transaction.

Does anybody use this as a way to sell in the EU? I would really appreciate your help if possible!

I'm just looking to build the costs into my spreadsheet to see how profitable it would be.

I understand the FBA fees are higher. Presumably we are still charged VAT on FBA and referral fees?

Do these come through to our tax document library in the UK or in the country the item is sold in?

Any help would be greatly appreciated!

Thank you.

Hello dear sellers,

should I decide to change from sole trader to ltd company, would my products transfer be smooth? Would I lose my reviews and feedback and have to create new listings?

I found very contrasting information on the matter.

Thanks

Alessandro

I would be grateful for any advise on the following situation. Apologies for the long windiness of it all.

My stock is stored in the UK FBA warehouses. As well as selling this stock in the UK I also sell across the various EU marketplaces using EFN or, as I think its now called, "Remote fulfilment with FBA"

Since August the 1st 2024 sellers on the Amazon UK platform are now responsible for claiming the VAT back on seller fees and FBA fees. Having researched various options I signed up to LinkMyBooks to extract the VAT data and assign to my newly created XERO account.

For the most part I am quite impressed with how LinkMyBooks seems to save me a lot of headache with its VAT calculation. However, I am still very confused about why some of the charges relating to EFN are classified as "Reverse Charge Expenses (20%)" Specific examples, say related to the German marketplace, are as follows:

"Amazon.de - Amazon FBA Fees - FBA Per Unit Fulfilment Fee - International Orders"

"amazon.de - Amazon FBA Fees - Refunded Shipping Chargeback - International Orders"

"amazon.de - Amazon FBA Fees - Shipping Chargeback - International Orders"

"amazon.de - Amazon FBA Fees - Giftwrap Chargeback - International Orders"

As they are clasified as ""Reverse Charge Expenses (20%)" by LinkMyBooks it seems like I won't be able to claim the VAT back on these items. I suspect Giftwrap and Shipping are something that should indeed be reverse charge as these are separate items that Amazon faciliate.

The VAT on Amazon Commission, Digital Services Fee and Variable closing fees seem to be correctly assigned to be claimable from the UK tax authorities.

So my question is as follows: should all or any of these items that are related to EFN orders for stock stored in the UK have the VAT reclaimable via HMRC and therefore be classified by LinkMyBooks as 20% VAT on Expense? The sample I have given are from .de but I also have similar items for the .fr .es .it .nl .ie etc marketplaces.

Then of course there is the issue of VAT invoices from Amazon. I just cannot make head nor tail of them. It doesn't seem to bear much resemblance to the data coming out of LinkMyBooks and that could be an issue with the inevitable VAT reclaim I am going to put forward with HMRC which no doubt be spot checked due to the size of the claim and who will no doubt require invoices. I just assume that data from LinkMyBooks will not be sufficient for HMRC? I appreciate in order for me to get a response from the point related to Amazon VAT invoices I would need to be more specific. However, clarification on the previous point would be helpful in getting me in the right direction.

Thank you in advance.

S

I was adding a personal account for the deposit method. I made a mistake. Now I want to add a business account. Please help me.

'Feedback Manager AI is the only way to remove a review.' Common sense is apparently not it's strong suit.

Customer falsely claimed item was undelivered and left a one star review. I submitted a case, with the tracking number I provided in the shipping confirmation, with evidence of a) the item being en-route, and b) delivered and signed for (I have spoken to 7 different people within a 5 day period).

I just struggle to see how Amazon is refusing to remove a clearly incorrect review, which can be evidenced against, and claim to be supporting sellers. Moreover, when I asked to speak to a manager in order to file a complaint about the process, the support member refused to escalate, and then refused to reply to me, which prompted the chat to end.

Anyone have experience or care to explain from Amazon?

More of a rant than anything.

• We shipped a £30 order to a customer using Parcelforce.
• Customer claimed non-delivery and opened an A-Z
• Checked tracking, shows delivered and with photo evidence of someone holding the package inside their doorway
• Checked google maps, doorway shows the exact same as in the image
• A-Z appealed
• A-Z Lost

Literally ridiculous.

Hi all, I'm fairly new to amazon FBA and have found the whole process overwhelming. I am trying to understand the transaction table a little better, what does the "Other" section mean please? I am also confused because Buy Bot shows a fee when finding a product but when its sold the fee changes, also the fee can change from the same item, does anyone know why this is please?

Well this Safety compliance error and subsequent appeal has now happened on multiple occasions so beginning to wonder if it is a common issue and if other sellers have experienced the same.

Occurring on multiple established products with strong category sales, feedback and with perfect account health, It will be early in the morning and a bot decides the listing is non compliant for spurious safety reasons and restricts the listing. after a successful appeal the listing does not automatically reinstate stock is stranded starting the usual chain of events.

Contact to seller support to reinstate does nothing and it is referred to "the appropriate department" and nothing happens!

One time a dog lead that apparently did not have the correct certification for a climbing harness! but as most humans would know a dog lead is not a climbing harness.

This time a best seller on the morning of the first day of the prime event after spending thousands in advertising building up to that moment and the day after Amazon recommending suggesting 2000 more are urgently sent in to FBA Amazon.

Now with these Prime days coming to an end as a seller we are left with a fraction of planned sales, stranded inventory , stock on the way to FBA also to become stranded and the loss of a significant advertising investment. Yet still the listing is not reinstated despite the fact there is no compliance issue in the account health dashboard and support cases unanswered and simply showing "Work In Progress".