A-to-z 701-5081478-4082603 granted for DNR after denied with signature delivery.
Hello
I would like to report an A-to-z claim for $1100+ that was granted for non-delivery despite being delivered on time, exactly as described, with signature, signed name matches the buyer's name and courier's investigation confirmed delivery is correct.
Additionally the claim was denied before, and after being reopened multiple times they eventually granted claiming there's insufficient proof of delivery, despite having proof of delivery with signature of the buyer's name, investigation by courier confirming, customer changing story from living with roommates, to claiming no one in his family received it.
Additionally the customer claims as a student, living in low income student shared apartments, they purchased a $1126 espresso machine, then claimed a day after the item is "missing", that they couldn't wait anymore and purchased another one locally, which seems unusual.
Please see:
Case ID 16635934431
Order ID 701-5081478-4082603
And see attached files to the case
Thank you!
@Ricardo_Amazon@Lucre_Amzn@Sunnie_Amazon@Christine_Amazon
***UPDATE***
"Thank you for taking the time to provide us with the additional information regarding the A-to-z Guarantee claim on the order 701-5081478-4082603. Upon further review, we have decided to reverse our original decision. We have credited CAD 966.25 to your account and your order defect rate will be updated within 48 hours to reflect this change."
The process should still be investigated, it's ridiculous that thieves keep getting their way, but I am happy that this was at least reversed.
A-to-z 701-5081478-4082603 granted for DNR after denied with signature delivery.
Hello
I would like to report an A-to-z claim for $1100+ that was granted for non-delivery despite being delivered on time, exactly as described, with signature, signed name matches the buyer's name and courier's investigation confirmed delivery is correct.
Additionally the claim was denied before, and after being reopened multiple times they eventually granted claiming there's insufficient proof of delivery, despite having proof of delivery with signature of the buyer's name, investigation by courier confirming, customer changing story from living with roommates, to claiming no one in his family received it.
Additionally the customer claims as a student, living in low income student shared apartments, they purchased a $1126 espresso machine, then claimed a day after the item is "missing", that they couldn't wait anymore and purchased another one locally, which seems unusual.
Please see:
Case ID 16635934431
Order ID 701-5081478-4082603
And see attached files to the case
Thank you!
@Ricardo_Amazon@Lucre_Amzn@Sunnie_Amazon@Christine_Amazon
***UPDATE***
"Thank you for taking the time to provide us with the additional information regarding the A-to-z Guarantee claim on the order 701-5081478-4082603. Upon further review, we have decided to reverse our original decision. We have credited CAD 966.25 to your account and your order defect rate will be updated within 48 hours to reflect this change."
The process should still be investigated, it's ridiculous that thieves keep getting their way, but I am happy that this was at least reversed.
9 replies
Seller_I243tlANJDFaQ
JohnL
Are you able to provide more info on how you got this reversed. I have a situation where the customer claims the item did not get delivered although we have a signature from their house hold member and the GPS proof from the shipping company showing it was delivered. A to Z is being less than helpful and refuses to consider the facts.
Ricardo_Amazon
Hello @Seller_1idNlTUpfKbZW,
Thanks for reaching out.
After investigating the details for this claim I see it has been reversed. The ODR hit was removed and the funds have been reimbursed.
I am glad this was the outcome.
Ricardo
Seller_1idNlTUpfKbZW
Thank you @Ricardo_Amazon , that's correct I greatly appreciate your guys help!
Please, I kindly ask due to the urgency as it's still held for pick up and was refunded by A-to-z for no legit reason, have a look at:
sellercentral.amazon.ca/seller-forums/discussions/t/f898bf00-c18e-48c4-9b15-5dfec3f150af?postId=f898bf00-c18e-48c4-9b15-5dfec3f150af
I appreciate you!
Ricardo_Amazon
Hello @Seller_1idNlTUpfKbZW,
I am glad the issue was resolved.
I see a college of mine has taken ownership of this situation. You should expect a response in the next couple of days.
Thanks for reaching out.
Seller_N5r7arrdzrGon
https://sellercentral.amazon.com/seller-forums/discussions/t/bd1ab52c-d9fe-4bbf-91c2-d52da0f0e38e?
can you please help me too? my account has not been activated for days after being told it had been activated
Ricardo_Amazon
This thread has already being addressed.
Happy Holidays!
Seller_cwyzKkmXcOFk3
hello I have the same problem please help me. There is an unfair claim of A to Z for my orders # 702-7494691-6994666 and # 701-1114321-5955443. Both products are with the customer and their money was refunded. This is an injustice. I provided all the necessary evidence but my defense was always rejected. Order Defect Rate (ODR) impacted. I trust amazon's fair stance
Ricardo_Amazon
Hello @Seller_cwyzKkmXcOFk3,
I see you created a thread related to this issue. We will provide a response through there shortly.
Ricardo
