Hello @HOMEZOO ,

I’m Mary from Amazon, here to assist you.

From the post above, I understand that you have concerns related to “Account reactivation”.

From your post I understand that your account is flagged for verification and you need assistance on the same, this verification would help us maintain a trusted marketplace for buyers and sellers. As per the notification the team is requesting you to submit supporting documents for verification process.

Kindly consider the below points as a requirement for the documents before a submission:

• Should be valid (not expired, revoked, or closed)

• Be high-quality, in color, and unobstructed (not angled, blurry, or cropped)

• Show the full page , its should not be a screenshot

• Display matching information (such as your ID number or name) that you use to register to sell on Amazon

• Be scanned images, or a photo taken from your mobile device’s camera (no screenshots)

• Display the full document (front and back, if applicable)

• Be less than 10MB in size

• Be in one of these formats: gif, png, jpg, pdf, and docx.

• Do not include special characters in the file name (examples: $, &, or #)

• Be authentic and unaltered

• Name and address must be visible.

• Could be (your options will display in a drop-down on the page) a water, electricity, gas, internet, telecom bill issued by the utility company, or a mobile phone bill.

• If a utility bill for the given address is not under your name, provide a utility bill associated to the address used to register, and any other supporting documents that prove you are operating from that address, even if the bill is not under your name.

• Must be issued within the last 90 days.

• A business license if applicable

We understand that you have mistakenly pressed “submit for verification” instead of “upload”. As this process cannot be interrupted or reversed, we would request you to wait until the verification is done, then you may re upload the information.

There are certain policies that Amazon expects its sellers to follow while operating the platform,

Amazon Services Europe Business Solutions Agreement

Information required to sell on Amazon

If you need any further assistance, you can post here so that we can help you.

Regards,

Mary.