Account Deactivated due to trademark rights

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Seller_9dHAQWmHEtYB4

Account Deactivated due to trademark rights

Hello everyone,

I'm seeking guidance on resolving a restriction issue with my Amazon seller account. The reasons provided by Amazon for this restriction include:

1. A need for a detailed explanation proving my compliance with the seller's code of conduct.

2. Documentation demonstrating adherence to the seller's code of conduct.

3. A power of attorney from the trademark rights holder for alterations related to brand name, title, product details page, or brand attributes.

4. Proof of trademark rights ownership, such as a trademark registration certificate.

5. An explanation for my intended modifications to the product detail page and the accuracy of these changes.

Additionally, Amazon has specified that the required documents should:

- Be valid and not expired, revoked, or otherwise invalid.

- Be of high quality and in color, ensuring they are clear, readable, and display the full page.

- Include consistent personal information, matching the details provided when registering the seller account.

- Show the entire document, including both sides if necessary.

- Be formatted as JPG, PDF, or DOCX.

- Remain authentic and unaltered.

In my defense, I have stated:

- I do not own the trademark rights.

- I lack a power of attorney authorizing any changes to the brand-related elements.

- All the information I submitted was accurately translated from the product’s original packaging and informational materials.

- I have acknowledged that without proper authorization, I will refrain from selling the products “Fu Biao” and “Liang Jiefu” on Amazon to prevent any legal issues.

To restore my account, I propose to limit my sales to products free from trademark complications until I receive the necessary documentation from the trademark holder. I commit to adhering strictly to all Amazon's regulations moving forward.

Could you advise if reactivation of my account is feasible under these terms? I would also like to request a conversation with an Amazon representative to discuss this further. Thank you for your assistance.

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2 replies
Tags:Account Health, Deactivated, Seller Support, Suspended
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Seller_ZVAz3d5lZuGid

" I would also like to request a conversation with an Amazon representative to discuss this further. "

The ONLY way this will happen is if you open a case with Seller Support (help). No-one here can do anything relating to your account - we are all just other sellers.

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user profile
Sarah_Amzn

Hello @Seller_9dHAQWmHEtYB4,

This is Sarah with Amazon.

I see that you have already created a thread regarding this topic.

Please create only one thread per question. Creating duplicate threads can create confusion and disruption in the Forums and is against the Forums Guidelines.

I will be closing this thread as a duplicate of Seeking Advice on Restricted Amazon Seller Account Due to Trademark Issues

Kind regards,

Sarah.

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