I am reposting this problem, hoping it may be picked up by someone again. It was initially answered, but the thread came to a halt. MY ACCOUNT HAS BEEN REACTIVATED.

Case ID9397562612.

I spent another morning talking in chat support in an attempt to address a refund issue with no resolution. The sum of £1,458.07 is rightfully due to be reimbursed to my bank account, a process that was ostensibly settled after a protracted year of discussions, as detailed in the above Case ID. Despite the recent reactivation of my account, the promised refund has not materialised. Initially, I was informed that the transaction failed due to the deactivation of my account. However, with my account active, the status remains uncertain, and I am left in limbo.

My efforts to seek clarification from Seller Support and Advertising have been met with assurances of case transfer and imminent email communication from another department. Unfortunately, this promised follow-up has yet to materialise, leaving me frustrated and uncertain. I am reaching out to inquire if anyone else has encountered a similar situation and, if so, how they successfully resolved their issue. Any insights or advice would be greatly appreciated.