Account Level Reserve since 9 months

I am writing to address a concerning issue regarding our account payments. Over the past 9 months payment cycles, we have not received payment for our sales on the platform. Upon further investigation, we noticed that all our payments for UK and Europe accounts are being held in the account level reserve, which has significantly impacted our cash flow and operational capacity.

We have opened support ticket ID: ID: 9762331372, 9780657682, they are all in "transferred" status, no further response for 1 week now.

This unexpected delay and reserve allocation have caused financial strain on our business. We kindly request your assistance and guidance on resolving this matter promptly. Any advice or insight you can provide to help expedite the release of our payments and alleviate this financial burden would be greatly appreciated.

Thank you for your attention to this urgent matter. We look forward to your prompt response and resolution.