Help Needed – Unable to Upload Documents for Account Reactivation

Hi everyone,

My seller account has been deactivated for a while, and I am trying to reactivate it. However, I am facing an issue:

On my Seller Central homepage, under the "Reactivate the Account" button, it says "Status: Your submission is required." But when I click on it, I am redirected to a page showing "Business Information" and "Primary Contact Information" without any option to upload documents.

I have contacted Amazon Seller Support multiple times, but I keep receiving the same automated response: "This email address is not the correct channel to submit an appeal." This means I am stuck—I cannot upload the required documents, and I cannot get a real response from support.

Has anyone experienced a similar issue? How can I resolve this and successfully submit my documents? Any help or guidance would be greatly appreciated!

Thanks in advance!