Account deactivated - going around in circles
I used to sell on Amazon UK my own made products quite successfully back in 2018-19.
I then moved abroad for 5 years, and now I’m back wanting to restart.
My account was deactivated - submitted my new passport details. Approved.
Submitted 2 different bank accounts - verification fails - various errors like not recent enough (it was from last month) - support redirects me to re verify or submit an appeal because my account is deactivated.
So I’ve tried asking for an explanation, and the support (bot) just closes the ticket.
Is there a UK phone number I can ring to talk to a person and/or escalate this issue ?
Account deactivated - going around in circles
I used to sell on Amazon UK my own made products quite successfully back in 2018-19.
I then moved abroad for 5 years, and now I’m back wanting to restart.
My account was deactivated - submitted my new passport details. Approved.
Submitted 2 different bank accounts - verification fails - various errors like not recent enough (it was from last month) - support redirects me to re verify or submit an appeal because my account is deactivated.
So I’ve tried asking for an explanation, and the support (bot) just closes the ticket.
Is there a UK phone number I can ring to talk to a person and/or escalate this issue ?
7 replies
Seller_o7oGgNrU2nHDa
@Julia_Amzn @Winston_Amazon @Sarah_Amzn @Ezra_Amazon can you help please ?
Abella_AMZ
Hello @Seller_o7oGgNrU2nHDa,
This is Abella from Amazon to assist you.
We greatly appreciate you reaching out with your inquiry. Rest assured, we are committed to putting forth our utmost efforts to assist you with your query.
From the post above, I understand that you have concerns related to "account reactivation.
To better understand the issue, could you please provide the first and last performance notifications you received from the team? This will allow us to review them and offer more detailed insights.
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.
Regards,
Abella.
Seller_o7oGgNrU2nHDa
Hi Abella,
re. Case ID 10382979272
I had an amazon account in my normal everyday email address 7 years ago, and was doing well selling dog agility jumps. I then moved abroad for 5 years, and tried to reactivate my dormant account, only to end up policy violations - which I could not find any detail on.
I have submitted approx 30+ appeals with more information, deleted all my old listings and still just get automated replies - with the same error.
Out of desperation I created another account, verified my ID and bank account, and successfully listed new items.
Now, I find that account has been suspended as I have the original account still deactivated.
I am at my wits end with this, really want to talk to someone and get some real help in solving this. I'm a small scale seller, just wanting to sell my items on Amazon.
Any help in resolving this would be much appreciated, as its been going on for 6 months now.
Seller_o7oGgNrU2nHDa
Policy Compliance Healthy 200
no violations
Your account has been deactivated
Seller_o7oGgNrU2nHDa
I asked for help on this email address: account-health-post-enforcement-support@amazon.co.uk
all I get is automated replies saying This email address is not the correct channel to submit an appeal
and then the case is closed
