Account verification issues with wrong Country of Citizenship that cannot be modified
We find ourselves embroiled in an exhausting saga with Amazon's account verification process for many months. Despite waging countless battles, submitting document after document, our account remains trapped in an endless limbo of "Pending Verification."
Primary contact's Country of citizenship and Country of birth is incorrect and could not be changed in the system.
As a result, the passport that we have submitted failed verification due to incorrect Country of citizenship and Country of birth.
Anyone can help? Thanks.
Account verification issues with wrong Country of Citizenship that cannot be modified
We find ourselves embroiled in an exhausting saga with Amazon's account verification process for many months. Despite waging countless battles, submitting document after document, our account remains trapped in an endless limbo of "Pending Verification."
Primary contact's Country of citizenship and Country of birth is incorrect and could not be changed in the system.
As a result, the passport that we have submitted failed verification due to incorrect Country of citizenship and Country of birth.
Anyone can help? Thanks.
17 replies
Seller_ZJhFeE3tNKzfh
i'm the opposite way around. My name changed after marriage, had a new passport so put the new passport ID in, but all the system is saying is the id on record (which is I assume my old driving licence) doesn't match - but I can't upload a new one.
Its just another painful exercise in computer says no with amazon. All you can do is just keep going back again, and again, and again. You could try seller-verification-enquiry@amazon.co.uk with your issue - though we haven't had a response, presumably because there are so many isssues with the verification system.
Roberto_Amazon
Hello! @seller_concerned
This is Roberto. Have you reported this issue with our Seller Support team? If so, can you please share the case ID?
Regards,
Roberto
Seller_L6Y2proKLYxAC
Hi Roberto,
I am unable to report to Seller Support team as the only option is for Account Health > Reactivate your account.
When I submitted this issue, the reply I get is that it is the wrong channel to submit an appeal.
I do not want to submit an appeal, I just want to complete the account verification.
The reply is below.
Hello,
This email address is not the correct channel to submit an appeal. Please follow the instructions below to resubmit your appeal to the correct channel.
If you are appealing an action taken on your account, please submit your appeal by clicking the “Reactivate your account” button in Account Health (https://sellercentral-europe.amazon.com/performance/dashboard). If you want to submit additional information, click on the “View appeal” button and submit additional information as requested.
Seller_L6Y2proKLYxAC
Hi Roberto,
I have done 3 to 4 submissions for account verification these few days.
Are you able to retrieve our information or is there a seller support team member to contact to address our issues?
We hope to get this cleared as we are legitimate business and hope to do more business with Amazon. Thanks.
Roberto_Amazon
@Seller_L6Y2proKLYxAC
Thank you for the additional insight. I am currently passing this information to our partner team for review, I will contact you back once I have an update.
Regards,
Seller_L6Y2proKLYxAC
Hi Roberto,
Many thanks for your help.
Please ask them to help me quickly.
Current status.
Now our account is under verification.
Our account is also deactivated. How can we re-activate the account?
Roberto_Amazon
@Seller_L6Y2proKLYxAC I understand the importance of getting this corrected. We are unable to expedite this process as we depend on partners team to investigate this.
I can assure you this has been escalated, I will contact you back as soon as we have an update.
Regards,
Roberto
Roberto_Amazon
@Seller_L6Y2proKLYxAC Thank you for your continued patience. Our verification team requires additional documentation from you. Our team has notified you today, 11/1/2024 with additional instructions.
