account deactivation issue
my account is deactivated amazon is asking for video call verification i want to apply for it kindly help .my account got deactivated since may 30,2023 after two verification it didnt reactivate the email sent by account health suport team session is expired. when i call to amazon they say tell you problems using our forum what should i do now?
account deactivation issue
my account is deactivated amazon is asking for video call verification i want to apply for it kindly help .my account got deactivated since may 30,2023 after two verification it didnt reactivate the email sent by account health suport team session is expired. when i call to amazon they say tell you problems using our forum what should i do now?
10 replies
Seller_kIukTwdhvntAp
Find the suspension notice and POST THAT but remove all personal information first.
Anyone answering will need to see what wording they used and what they are asking for.
If it is a Section 3 violation for dropshipping anyone responding needs to see the language to determine if it included the 'death sentence' wording.
Were there other issues such as IP violations, RA, OR, you used a Virtual Assistant and they 'helped' you with paperwork and forged documents?
Seller_BeZSVVvP4JBxb
Dear Seller,
Thank you for completing the video verification. After reviewing the information from your virtual identity verification, we believe that your account may have been used to engage in deceptive, fraudulent, or illegal activity that harms our customers, other selling partners, and our store. As a result, your account will not be reactivated.
We may not respond to further emails about this issue.
You can view your account performance at https://sellercentral.amazon.com/performance/dashboard or by selecting Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon. —
Amazon.com
Seller_kIukTwdhvntAp
So, did you look at the metrics that they referenced? Usually it will show some things that are involved.
ALSO, the 'deceptive, fraudulent, or illegal activity' can involve what they term 'abuse' as well.
The term 'abuse' on Amazon is and can be extremely wide ranging.
Amazon found SOMETHING they don’t like and it could be something not even related to your NEW account.
Have you EVER had another account?
Have any family members or business associates had other Amazon accounts?
Has ANYONE ever logged into THEIR Amazon account from your home or business?
Have you ever logged into your account from a business location that had an Amazon account of their own?
Have any of the above individuals ever had accounts that have been closed or sanctioned?
Have you ever STARTED to open an account including those ‘Global Accounts’ and you did not finish the account application?
Are you, or HAVE YOU EVER, used one of the deadly Virtual Assistants?
Amazon will match your internet information to every account on the site. They are probably better at it than the CIA and NSA combined for rooting out related accounts that way.
As @bookwormapril has noted in previous posts by people with the "abuse" issue, that the problem could be on the BUYER side.
Those issues could include such things as:
Too many returns, returning damaged items, using the WRONG reason for a return. etc.
Actually got to talk to someone on the phone somehow and swore at them?
Got MAD at them? Yelled? Swore?
All that is considered to be abusive behavior.
The term 'abuse' on Amazon is and can be extremely wide ranging.
Seller_BeZSVVvP4JBxb
what should i do now kindly help? should i make new celler centre or try to reinstate it but how?
Seller_kIukTwdhvntAp
Maybe start by answering what was asked..............
So, did you look at the metrics that they referenced? Usually it will show some things that are involved.
Seller_BeZSVVvP4JBxb
ON 26 SEPTEMBER I TRIED amazon send link to slot time for video call verification and i open link and arrange time . it showed notification we will email you two to three days before the video call verification i waited but got no email yet. if i go to link again now so link session is expired now please guide me in seller central amazon step by step where should i go to apply again for verification now i forgot how did i applied before. thanks
Seller_BeZSVVvP4JBxb
yes i log in from other device this was my mistake.
Seller_kIukTwdhvntAp
That is going to be a problem if it linked you to someone else.
If you have opened any cases provide a number so any MOD that happens to drop by can look it over to see if they can help.
Without a case number in the posts it wastes time for everyone. They have to ask for it and then wait for a reply from the poster and then the poster has to wait again for the MOD to find the case, and then more waiting.…………....
I'm going to bed so it will be some time before I get back but maybe someone else will add some information for you!
Seller_BeZSVVvP4JBxb
after open the case to amazon :[CASE 14631195451] .amazon account health support team replied.
Dear EXPI Z
This is Joy,from Amazon’s Account Health Support team.
I am responding to your question regarding the account deactivation.
Please review the latest notification received from Amazon, concerning your account deactivation.
After reviewing the information from your virtual identity verification, we believe that your account may have been used to engage in deceptive, fraudulent, or illegal activity that harms our customers, other selling partners, and our store. As a result, your account will not be reactivated.
Seller_kIukTwdhvntAp
"As a result, your account will not be reactivated."
That is pretty much the kiss of death.
Go sell someplace else because Amazon is 99.9% NOT going to let you sell here.
