Delays at Doncaster lba4 ?
Hi, is there currently a delay at Doncaster ( LBA4) ?
My last FBA shipments were marked as delivered by UPS over14 days ago and has still not been checked in.
Have 3 shipments waiting for over 2 weeks. Can’t sell items until it’s unpacked. Really frustrating.
BHX4 unpacks in under 24 hours normally.
Thanks
Delays at Doncaster lba4 ?
Hi, is there currently a delay at Doncaster ( LBA4) ?
My last FBA shipments were marked as delivered by UPS over14 days ago and has still not been checked in.
Have 3 shipments waiting for over 2 weeks. Can’t sell items until it’s unpacked. Really frustrating.
BHX4 unpacks in under 24 hours normally.
Thanks
Spencer_Amazon
Hello @Seller_WyYAUciQTb1dR, @Seller_EEsC3TXT2hJlF, @Seller_3A5QP5C55qYLn,
I have contacted our partner team to find out what is happening with your shipments.
We will stay in touch.
Regards, Spencer
35 replies
Seller_EEsC3TXT2hJlF
.Mine still not checked in either, starting to think this could be my first lost shipment
Spencer_Amazon
Glad to hear @Seller_WyYAUciQTb1dR,
Please keep me posted.
Have a nice weekend.
Regards, Spencer
Seller_EEsC3TXT2hJlF
so essentially are shipments have been stolen. Sigh.
Spencer_Amazon
I am very sorry to hear that @Seller_EEsC3TXT2hJlF,
Please make sure you provide all the requested documents in the status tab.
Let me know if there is anything I can do to help.
Regards, Spencer
Seller_WyYAUciQTb1dR
hi Spencer
need you help.
Have sent all relevant invoices and documents to Amazon as requested.
Have also years of history sending to fba without problems. Have sent over 50 deliveries this year with thousands of items - all correct and without issue.
But received this message this morning. What have I done wrong ? How can we resolve this ? What is wrong with the documents I sent ?
Case id 9582735962
Hello from Amazon Selling Partner Support,I know that a quick resolution of our investigation is important to your business.We are unable to continue the investigation because the documentation provided does not meet one or more of the requirements for acceptance. This case has been resolved. When you are able to provide documents that satisfy all requirements, feel free to reopen the case by clicking the link in the signature below.
Spencer_Amazon
Hello @Seller_WyYAUciQTb1dR,
It looks like the documentation provided does not meet one or more of the requirements for acceptance.
I have contacted the team, let´s see if they can let me know what is missing exactly.
I will keep in touch.
Regards, Spencer
Seller_WyYAUciQTb1dR
Hi Spencer
just been looking through settings on Amazon and it looks as if my business address is different from the invoice address.
Business showing as my partners address and invoice is showing as my address. Would this be the reason ? I can either update the system to show everything as my address (which is what I thought it was showing) or could get new invoices from my supplier to show my partners address.
What would you recommend ?
Spencer_Amazon
Hello @Seller_WyYAUciQTb1dR,
I checked with our partner team and they asked you to respond to case 9582735962.
They will then give you the details of what is missing from your documents.
Please add what you wrote in your last post as well.
Regards, Spencer
Seller_WyYAUciQTb1dR
Hi Spencer
Just to let you know - case 9582169442 has also been rejected for same reason.
I have sent over 300 deliveries to Amazon fba and 200.000 products without any problems. Changed my business model and now only sell via fba this last year. There were only 3 products in this delivery and all were my top selling lines, and these products made up part of most of the deliveries in last few years. Have sent so many invoices to show proof of purchase.
I have never had any problems before. Both of my missing boxes delivered same day and gone missing.
What is the problem with these invoices I sent to Amazon. How can I escalate this issue ? What do I need to do to resolve this problem. Who can help me ? Which is the best way to escalate this ?
Seller_WyYAUciQTb1dR
just seen this as I was writing my last message.
So - do I just reply and ask what is wrong with the invoices and add the info about addresses.
Cheers
Seller_WyYAUciQTb1dR
Hi Spencer
Case has again been given rejected without any reason. You said in your message that they would give me details of what is missing. They didn’t and just sent exactly the same message as before. I can provide any information or supply anything that is needed. I just need to know what the problem is at amazons end.
How can I escalate this ? Who can I call / message, to sort this out. Please advise.
Thanks
Russell
Spencer_Amazon
Hello @Seller_WyYAUciQTb1dR,
I am going to check this for you again.
Regards, Spencer
