Delays at Doncaster lba4 ?
Hi, is there currently a delay at Doncaster ( LBA4) ?
My last FBA shipments were marked as delivered by UPS over14 days ago and has still not been checked in.
Have 3 shipments waiting for over 2 weeks. Can’t sell items until it’s unpacked. Really frustrating.
BHX4 unpacks in under 24 hours normally.
Thanks
Delays at Doncaster lba4 ?
Hi, is there currently a delay at Doncaster ( LBA4) ?
My last FBA shipments were marked as delivered by UPS over14 days ago and has still not been checked in.
Have 3 shipments waiting for over 2 weeks. Can’t sell items until it’s unpacked. Really frustrating.
BHX4 unpacks in under 24 hours normally.
Thanks
Spencer_Amazon
Hello @Seller_WyYAUciQTb1dR, @Seller_EEsC3TXT2hJlF, @Seller_3A5QP5C55qYLn,
I have contacted our partner team to find out what is happening with your shipments.
We will stay in touch.
Regards, Spencer
35 replies
Seller_EEsC3TXT2hJlF
.Mine still not checked in either, starting to think this could be my first lost shipment
Seller_EEsC3TXT2hJlF
Sadly no, could be the first lost shipment. I've sent 3 more to Doncaster this week. Does not fill me with much confidence right now. Good luck, keep me informed
Seller_WyYAUciQTb1dR
sent one to lba4 on Thursday and it’s been unpacked today. 👍
There is another ‘discussion’ active at moment with somebody else who has a delivery gone missing (to lba4) this month. Will be interesting to see what sort of investigation takes place to find my missing boxes.
Spencer_Amazon
Hello @Seller_WyYAUciQTb1dR, @Seller_EEsC3TXT2hJlF, @Seller_3A5QP5C55qYLn,
Our partner team instructed me to wait until your shipments were coded closed before any action could be taken.
And now I have an update for you.
Good news for @Seller_3A5QP5C55qYLn, your status has changed to RECEIVING.
@@Seller_WyYAUciQTb1dR, @Seller_EEsC3TXT2hJlF, your shipments state Closed with discrepancies.
The team is requesting for you to use the tools within the "Contents" tab to request an investigation.
Let me know if I can be of more assistance.
Regards, Spencer
Seller_WyYAUciQTb1dR
thanks Spencer
Both deliveries have been under investigation since 5th march.
Was contacted this morning for extra invoice information and have replied.
Will let you know what happens next.
Spencer_Amazon
Glad to hear @Seller_WyYAUciQTb1dR,
Please keep me posted.
Have a nice weekend.
Regards, Spencer
Seller_EEsC3TXT2hJlF
so essentially are shipments have been stolen. Sigh.
Spencer_Amazon
I am very sorry to hear that @Seller_EEsC3TXT2hJlF,
Please make sure you provide all the requested documents in the status tab.
Let me know if there is anything I can do to help.
Regards, Spencer
Seller_WyYAUciQTb1dR
hi Spencer
need you help.
Have sent all relevant invoices and documents to Amazon as requested.
Have also years of history sending to fba without problems. Have sent over 50 deliveries this year with thousands of items - all correct and without issue.
But received this message this morning. What have I done wrong ? How can we resolve this ? What is wrong with the documents I sent ?
Case id 9582735962
Hello from Amazon Selling Partner Support,I know that a quick resolution of our investigation is important to your business.We are unable to continue the investigation because the documentation provided does not meet one or more of the requirements for acceptance. This case has been resolved. When you are able to provide documents that satisfy all requirements, feel free to reopen the case by clicking the link in the signature below.
Spencer_Amazon
Hello @Seller_WyYAUciQTb1dR,
It looks like the documentation provided does not meet one or more of the requirements for acceptance.
I have contacted the team, let´s see if they can let me know what is missing exactly.
I will keep in touch.
Regards, Spencer
Seller_WyYAUciQTb1dR
Hi Spencer
just been looking through settings on Amazon and it looks as if my business address is different from the invoice address.
Business showing as my partners address and invoice is showing as my address. Would this be the reason ? I can either update the system to show everything as my address (which is what I thought it was showing) or could get new invoices from my supplier to show my partners address.
What would you recommend ?
Spencer_Amazon
Hello @Seller_WyYAUciQTb1dR,
I checked with our partner team and they asked you to respond to case 9582735962.
They will then give you the details of what is missing from your documents.
Please add what you wrote in your last post as well.
Regards, Spencer
