DD+7 'a transition extension to 30 September 2025', why Amazon is not responding ?
We were taken by surprise when our funds were blocked. Upon investigation, we realized that the DD+7 policy had been implemented without prior warning. We relied on the message on our account health page, which still indicates a future date.
The message states:
''We will move your account to the standard base reserve policy called “Delivery Date Based Reserve” or “DD+7” in the coming months. Additional details have been emailed to you.
The DD+7 base reserve policy means that funds from sales will become available for disbursement based on the delivery date plus seven days. When the DD+7 base reserve policy is applied to your account, the change may cause a one-time cash flow issue for your business and may temporarily impact your ability to disburse funds if your balance is lower than the reserve fund required.
If you are concerned about the impact of this transition, please contact us eu-uk-reserve-policy-extension@amazon.co.uk and we’ll evaluate available options to help you, including a transition extension to 30 September 2025.
For more information about Delivery Date Based Reserves, go to Payments based on delivery date.''
We have written multiple times to the provided email, requesting an extension, but have received no response, despite including all necessary information.
Is anyone else experiencing the same issues?
Moderators, can you please resolve this?
Thank you.
52 replies
Seller_Nprc5XWvdLYk9
double check that the email address you are emailing them from is the same one they have on file for your account.
especially with gmail addresses the extra .s you can insert into an email address and it still work etc.
Seller_4jeZD40ha7u4o
Going back to the original question, have any of you received a response or even confirmation from Amazon with regards to extension to 30 September 2025?
Sakura_Amazon_
Hello @Seller_4jeZD40ha7u4o,
This is Sakura from Amazon.
Actually, @Seller_Nprc5XWvdLYk9 is correct in that the email address that you are writing from has to be the same as the one that you provided in Seller Central.
As I checked, I see that your last email to the Team (from July 28) , when you used your correct email address, was delivered to the correct team and is waiting for their review.
I will contact this Team and ask them about an update; however, please bear in mind that the review can take some time.
Please let us know here once you have any responses.
Regards,
Sakura
Sakura_Amazon_
@Seller_4jeZD40ha7u4o,
That was quick:) The Team informed me that the extension to September 30, 2025 was granted.
You should have received the notification with details on July 2, 2024.
Could you please check your email and confirm it for me ?
Regards,
Sakura
Sakura_Amazon_
Hello Sellers,
I see that some of you have tagged me to obtain confirmation if your email was delivered to eu-uk-reserve-policy-extension@amazon.co.uk .
I want to share with you the following important reminders:
- Ensure that the email address you are emailing the Team from is the same one as the one that you have on your Amazon account in Seller Central. If you did so, there is no need to obtain confirmation from me, as the email will be delivered to the correct Team.
- The review process can take up to 6 days; hence, don't worry if you do not get any answer within the next 6 days after sending the email.
Thank you,
Sakura
Sakura_Amazon_
@Seller_2uXrI0HVRlPM0,
Thank you for your updates here. I am reaching out to the Partner Team to review it!
Seller_An2FTo4Sq7T2X
hi we have also having this issue please can you check our account as we believed we have already ready been moved and this will not be good for he business we desperately need the extension until 30th September 2025 .
Seller_An2FTo4Sq7T2X
@Sakura_Amazon_
hi we have also having this issue please can you check our account as we believed we have already ready been moved and this will not be good for he business we desperately need the extension until 30th September 2025 .
Sakura_Amazon_
Hello @Seller_2uXrI0HVRlPM0,
I am coming back with an update. The team has already reviewed it, and they should let you know about their decision on the 20th of September in the notification titled: Your Reserve Policy.
Could you check it and let me know if you got it?
Regards,
Sakura
Sakura_Amazon_
Hello @Seller_An2FTo4Sq7T2X,
Could you please review this thread and make sure that you are following all of the correct steps?
Extending DD7 Policy Exclusion
Regards,
Sakura
Seller_2ZNegWc1meW6E
Hi Sakura,
This "new" reserve DD+7 policy has taken effect for us in the past week across several of the Amazon marketplaces we sell through. The amount that we cannot access currently stands at approximately £40,000 and is growing by about £7000 per day. I understand the reasons behind Amazon's policy however it is completely unclear as to how much will get released and when which makes it impossible for us to forecast cashflow with any accuracy.
For example, when I checked one of the EU marketplaces yesterday, it said that there was a "Transfer of €xxxx.xx scheduled to initiate on 26/09/2024". I've checked this morning to see that no transfer has been initiated and all that is happened is that the date has been pushed forward by 14 days and now says that a "Transfer of €xxxx.xx scheduled to initiate on 10/10/2024".
This highlights another aspect to this change that means we will now only be able to receive a funds transfer every two weeks? Surely this will result in certain transactions now being subject to a DD+7+14 extension!
For more years than I can remember we have been able to initiate daily funds withdrawals. This is crucial in order to have cash in our bank account at certain points during the month such as today when we need to meet payroll for the 43 staff that work here!
I'm unaware of receiving an email with an extension proposition although it may have been missed by another member of staff. Is there a way of looking back at old emails to see whether we were offered the chance?
Either way, I have now (yesterday) emailed the suggested email address to request a DD7 Policy Exclusion. Like many others I am concerned to know that my email has reached the correct department. If you're able to check that would be fantastic.
Thanks,
Ash.
Sakura_Amazon_
Hello @Seller_2ZNegWc1meW6E,
Please ensure that you follow all the steps listed here : Extending DD7 Policy Exclusion.
The process can take up to 5 business days, please let me know if you don't get an answer after this time.
Regards,
Sakura
Seller_2ZNegWc1meW6E
@Sakura_Amazon_ thanks Sajura! I received a performance notification on Friday (27th) which said that "You will revert to your prior reserve policy in impacted stores within 48 hours". Although we are now able to disburse some of the payments, the majority however still appears as "Deferred transactions" and is unavailable?
Sakura_Amazon_
Hello @Seller_2ZNegWc1meW6E,
I am glad that you resolved your DD+7 situation. Regarding the Deferred Transactions I would recommend you review this Help Page : What is a deferred transaction?
However, if you need to review your specific case, I would recommend you check it with the Seller Support Team so they can investigate it.
Regards,
Sakura
Seller_ayPFFTfnrAaMW
I contacted your team via email and on the Amazon case on October 12, 2024, but I have not received any response as of October 22, 2024.
This issue has a significant impact on our operations, and I urgently need your help.
Seller_G37Ko7rtYKdGY
Good Afternoon Sakura,
I sent an email regarding this on the 17th October and have not recieved anything back, could you look into this for me please?
thank you
DD+7 'a transition extension to 30 September 2025', why Amazon is not responding ?
We were taken by surprise when our funds were blocked. Upon investigation, we realized that the DD+7 policy had been implemented without prior warning. We relied on the message on our account health page, which still indicates a future date.
The message states:
''We will move your account to the standard base reserve policy called “Delivery Date Based Reserve” or “DD+7” in the coming months. Additional details have been emailed to you.
The DD+7 base reserve policy means that funds from sales will become available for disbursement based on the delivery date plus seven days. When the DD+7 base reserve policy is applied to your account, the change may cause a one-time cash flow issue for your business and may temporarily impact your ability to disburse funds if your balance is lower than the reserve fund required.
If you are concerned about the impact of this transition, please contact us eu-uk-reserve-policy-extension@amazon.co.uk and we’ll evaluate available options to help you, including a transition extension to 30 September 2025.
For more information about Delivery Date Based Reserves, go to Payments based on delivery date.''
We have written multiple times to the provided email, requesting an extension, but have received no response, despite including all necessary information.
Is anyone else experiencing the same issues?
Moderators, can you please resolve this?
Thank you.
DD+7 'a transition extension to 30 September 2025', why Amazon is not responding ?
We were taken by surprise when our funds were blocked. Upon investigation, we realized that the DD+7 policy had been implemented without prior warning. We relied on the message on our account health page, which still indicates a future date.
The message states:
''We will move your account to the standard base reserve policy called “Delivery Date Based Reserve” or “DD+7” in the coming months. Additional details have been emailed to you.
The DD+7 base reserve policy means that funds from sales will become available for disbursement based on the delivery date plus seven days. When the DD+7 base reserve policy is applied to your account, the change may cause a one-time cash flow issue for your business and may temporarily impact your ability to disburse funds if your balance is lower than the reserve fund required.
If you are concerned about the impact of this transition, please contact us eu-uk-reserve-policy-extension@amazon.co.uk and we’ll evaluate available options to help you, including a transition extension to 30 September 2025.
For more information about Delivery Date Based Reserves, go to Payments based on delivery date.''
We have written multiple times to the provided email, requesting an extension, but have received no response, despite including all necessary information.
Is anyone else experiencing the same issues?
Moderators, can you please resolve this?
Thank you.
52 replies
52 replies
Seller_Nprc5XWvdLYk9
double check that the email address you are emailing them from is the same one they have on file for your account.
especially with gmail addresses the extra .s you can insert into an email address and it still work etc.
Seller_4jeZD40ha7u4o
Going back to the original question, have any of you received a response or even confirmation from Amazon with regards to extension to 30 September 2025?
Sakura_Amazon_
Hello @Seller_4jeZD40ha7u4o,
This is Sakura from Amazon.
Actually, @Seller_Nprc5XWvdLYk9 is correct in that the email address that you are writing from has to be the same as the one that you provided in Seller Central.
As I checked, I see that your last email to the Team (from July 28) , when you used your correct email address, was delivered to the correct team and is waiting for their review.
I will contact this Team and ask them about an update; however, please bear in mind that the review can take some time.
Please let us know here once you have any responses.
Regards,
Sakura
Sakura_Amazon_
@Seller_4jeZD40ha7u4o,
That was quick:) The Team informed me that the extension to September 30, 2025 was granted.
You should have received the notification with details on July 2, 2024.
Could you please check your email and confirm it for me ?
Regards,
Sakura
Sakura_Amazon_
Hello Sellers,
I see that some of you have tagged me to obtain confirmation if your email was delivered to eu-uk-reserve-policy-extension@amazon.co.uk .
I want to share with you the following important reminders:
- Ensure that the email address you are emailing the Team from is the same one as the one that you have on your Amazon account in Seller Central. If you did so, there is no need to obtain confirmation from me, as the email will be delivered to the correct Team.
- The review process can take up to 6 days; hence, don't worry if you do not get any answer within the next 6 days after sending the email.
Thank you,
Sakura
Sakura_Amazon_
@Seller_2uXrI0HVRlPM0,
Thank you for your updates here. I am reaching out to the Partner Team to review it!
Seller_An2FTo4Sq7T2X
hi we have also having this issue please can you check our account as we believed we have already ready been moved and this will not be good for he business we desperately need the extension until 30th September 2025 .
Seller_An2FTo4Sq7T2X
@Sakura_Amazon_
hi we have also having this issue please can you check our account as we believed we have already ready been moved and this will not be good for he business we desperately need the extension until 30th September 2025 .
Sakura_Amazon_
Hello @Seller_2uXrI0HVRlPM0,
I am coming back with an update. The team has already reviewed it, and they should let you know about their decision on the 20th of September in the notification titled: Your Reserve Policy.
Could you check it and let me know if you got it?
Regards,
Sakura
Sakura_Amazon_
Hello @Seller_An2FTo4Sq7T2X,
Could you please review this thread and make sure that you are following all of the correct steps?
Extending DD7 Policy Exclusion
Regards,
Sakura
Seller_2ZNegWc1meW6E
Hi Sakura,
This "new" reserve DD+7 policy has taken effect for us in the past week across several of the Amazon marketplaces we sell through. The amount that we cannot access currently stands at approximately £40,000 and is growing by about £7000 per day. I understand the reasons behind Amazon's policy however it is completely unclear as to how much will get released and when which makes it impossible for us to forecast cashflow with any accuracy.
For example, when I checked one of the EU marketplaces yesterday, it said that there was a "Transfer of €xxxx.xx scheduled to initiate on 26/09/2024". I've checked this morning to see that no transfer has been initiated and all that is happened is that the date has been pushed forward by 14 days and now says that a "Transfer of €xxxx.xx scheduled to initiate on 10/10/2024".
This highlights another aspect to this change that means we will now only be able to receive a funds transfer every two weeks? Surely this will result in certain transactions now being subject to a DD+7+14 extension!
For more years than I can remember we have been able to initiate daily funds withdrawals. This is crucial in order to have cash in our bank account at certain points during the month such as today when we need to meet payroll for the 43 staff that work here!
I'm unaware of receiving an email with an extension proposition although it may have been missed by another member of staff. Is there a way of looking back at old emails to see whether we were offered the chance?
Either way, I have now (yesterday) emailed the suggested email address to request a DD7 Policy Exclusion. Like many others I am concerned to know that my email has reached the correct department. If you're able to check that would be fantastic.
Thanks,
Ash.
Sakura_Amazon_
Hello @Seller_2ZNegWc1meW6E,
Please ensure that you follow all the steps listed here : Extending DD7 Policy Exclusion.
The process can take up to 5 business days, please let me know if you don't get an answer after this time.
Regards,
Sakura
Seller_2ZNegWc1meW6E
@Sakura_Amazon_ thanks Sajura! I received a performance notification on Friday (27th) which said that "You will revert to your prior reserve policy in impacted stores within 48 hours". Although we are now able to disburse some of the payments, the majority however still appears as "Deferred transactions" and is unavailable?
Sakura_Amazon_
Hello @Seller_2ZNegWc1meW6E,
I am glad that you resolved your DD+7 situation. Regarding the Deferred Transactions I would recommend you review this Help Page : What is a deferred transaction?
However, if you need to review your specific case, I would recommend you check it with the Seller Support Team so they can investigate it.
Regards,
Sakura
Seller_ayPFFTfnrAaMW
I contacted your team via email and on the Amazon case on October 12, 2024, but I have not received any response as of October 22, 2024.
This issue has a significant impact on our operations, and I urgently need your help.
Seller_G37Ko7rtYKdGY
Good Afternoon Sakura,
I sent an email regarding this on the 17th October and have not recieved anything back, could you look into this for me please?
thank you
Seller_Nprc5XWvdLYk9
double check that the email address you are emailing them from is the same one they have on file for your account.
especially with gmail addresses the extra .s you can insert into an email address and it still work etc.
Seller_Nprc5XWvdLYk9
double check that the email address you are emailing them from is the same one they have on file for your account.
especially with gmail addresses the extra .s you can insert into an email address and it still work etc.
Seller_4jeZD40ha7u4o
Going back to the original question, have any of you received a response or even confirmation from Amazon with regards to extension to 30 September 2025?
Seller_4jeZD40ha7u4o
Going back to the original question, have any of you received a response or even confirmation from Amazon with regards to extension to 30 September 2025?
Sakura_Amazon_
Hello @Seller_4jeZD40ha7u4o,
This is Sakura from Amazon.
Actually, @Seller_Nprc5XWvdLYk9 is correct in that the email address that you are writing from has to be the same as the one that you provided in Seller Central.
As I checked, I see that your last email to the Team (from July 28) , when you used your correct email address, was delivered to the correct team and is waiting for their review.
I will contact this Team and ask them about an update; however, please bear in mind that the review can take some time.
Please let us know here once you have any responses.
Regards,
Sakura
Sakura_Amazon_
Hello @Seller_4jeZD40ha7u4o,
This is Sakura from Amazon.
Actually, @Seller_Nprc5XWvdLYk9 is correct in that the email address that you are writing from has to be the same as the one that you provided in Seller Central.
As I checked, I see that your last email to the Team (from July 28) , when you used your correct email address, was delivered to the correct team and is waiting for their review.
I will contact this Team and ask them about an update; however, please bear in mind that the review can take some time.
Please let us know here once you have any responses.
Regards,
Sakura
Sakura_Amazon_
@Seller_4jeZD40ha7u4o,
That was quick:) The Team informed me that the extension to September 30, 2025 was granted.
You should have received the notification with details on July 2, 2024.
Could you please check your email and confirm it for me ?
Regards,
Sakura
Sakura_Amazon_
@Seller_4jeZD40ha7u4o,
That was quick:) The Team informed me that the extension to September 30, 2025 was granted.
You should have received the notification with details on July 2, 2024.
Could you please check your email and confirm it for me ?
Regards,
Sakura
Sakura_Amazon_
Hello Sellers,
I see that some of you have tagged me to obtain confirmation if your email was delivered to eu-uk-reserve-policy-extension@amazon.co.uk .
I want to share with you the following important reminders:
- Ensure that the email address you are emailing the Team from is the same one as the one that you have on your Amazon account in Seller Central. If you did so, there is no need to obtain confirmation from me, as the email will be delivered to the correct Team.
- The review process can take up to 6 days; hence, don't worry if you do not get any answer within the next 6 days after sending the email.
Thank you,
Sakura
Sakura_Amazon_
Hello Sellers,
I see that some of you have tagged me to obtain confirmation if your email was delivered to eu-uk-reserve-policy-extension@amazon.co.uk .
I want to share with you the following important reminders:
- Ensure that the email address you are emailing the Team from is the same one as the one that you have on your Amazon account in Seller Central. If you did so, there is no need to obtain confirmation from me, as the email will be delivered to the correct Team.
- The review process can take up to 6 days; hence, don't worry if you do not get any answer within the next 6 days after sending the email.
Thank you,
Sakura
Sakura_Amazon_
@Seller_2uXrI0HVRlPM0,
Thank you for your updates here. I am reaching out to the Partner Team to review it!
Sakura_Amazon_
@Seller_2uXrI0HVRlPM0,
Thank you for your updates here. I am reaching out to the Partner Team to review it!
Seller_An2FTo4Sq7T2X
hi we have also having this issue please can you check our account as we believed we have already ready been moved and this will not be good for he business we desperately need the extension until 30th September 2025 .
Seller_An2FTo4Sq7T2X
hi we have also having this issue please can you check our account as we believed we have already ready been moved and this will not be good for he business we desperately need the extension until 30th September 2025 .
Seller_An2FTo4Sq7T2X
@Sakura_Amazon_
hi we have also having this issue please can you check our account as we believed we have already ready been moved and this will not be good for he business we desperately need the extension until 30th September 2025 .
Seller_An2FTo4Sq7T2X
@Sakura_Amazon_
hi we have also having this issue please can you check our account as we believed we have already ready been moved and this will not be good for he business we desperately need the extension until 30th September 2025 .
Sakura_Amazon_
Hello @Seller_2uXrI0HVRlPM0,
I am coming back with an update. The team has already reviewed it, and they should let you know about their decision on the 20th of September in the notification titled: Your Reserve Policy.
Could you check it and let me know if you got it?
Regards,
Sakura
Sakura_Amazon_
Hello @Seller_2uXrI0HVRlPM0,
I am coming back with an update. The team has already reviewed it, and they should let you know about their decision on the 20th of September in the notification titled: Your Reserve Policy.
Could you check it and let me know if you got it?
Regards,
Sakura
Sakura_Amazon_
Hello @Seller_An2FTo4Sq7T2X,
Could you please review this thread and make sure that you are following all of the correct steps?
Extending DD7 Policy Exclusion
Regards,
Sakura
Sakura_Amazon_
Hello @Seller_An2FTo4Sq7T2X,
Could you please review this thread and make sure that you are following all of the correct steps?
Extending DD7 Policy Exclusion
Regards,
Sakura
Seller_2ZNegWc1meW6E
Hi Sakura,
This "new" reserve DD+7 policy has taken effect for us in the past week across several of the Amazon marketplaces we sell through. The amount that we cannot access currently stands at approximately £40,000 and is growing by about £7000 per day. I understand the reasons behind Amazon's policy however it is completely unclear as to how much will get released and when which makes it impossible for us to forecast cashflow with any accuracy.
For example, when I checked one of the EU marketplaces yesterday, it said that there was a "Transfer of €xxxx.xx scheduled to initiate on 26/09/2024". I've checked this morning to see that no transfer has been initiated and all that is happened is that the date has been pushed forward by 14 days and now says that a "Transfer of €xxxx.xx scheduled to initiate on 10/10/2024".
This highlights another aspect to this change that means we will now only be able to receive a funds transfer every two weeks? Surely this will result in certain transactions now being subject to a DD+7+14 extension!
For more years than I can remember we have been able to initiate daily funds withdrawals. This is crucial in order to have cash in our bank account at certain points during the month such as today when we need to meet payroll for the 43 staff that work here!
I'm unaware of receiving an email with an extension proposition although it may have been missed by another member of staff. Is there a way of looking back at old emails to see whether we were offered the chance?
Either way, I have now (yesterday) emailed the suggested email address to request a DD7 Policy Exclusion. Like many others I am concerned to know that my email has reached the correct department. If you're able to check that would be fantastic.
Thanks,
Ash.
Seller_2ZNegWc1meW6E
Hi Sakura,
This "new" reserve DD+7 policy has taken effect for us in the past week across several of the Amazon marketplaces we sell through. The amount that we cannot access currently stands at approximately £40,000 and is growing by about £7000 per day. I understand the reasons behind Amazon's policy however it is completely unclear as to how much will get released and when which makes it impossible for us to forecast cashflow with any accuracy.
For example, when I checked one of the EU marketplaces yesterday, it said that there was a "Transfer of €xxxx.xx scheduled to initiate on 26/09/2024". I've checked this morning to see that no transfer has been initiated and all that is happened is that the date has been pushed forward by 14 days and now says that a "Transfer of €xxxx.xx scheduled to initiate on 10/10/2024".
This highlights another aspect to this change that means we will now only be able to receive a funds transfer every two weeks? Surely this will result in certain transactions now being subject to a DD+7+14 extension!
For more years than I can remember we have been able to initiate daily funds withdrawals. This is crucial in order to have cash in our bank account at certain points during the month such as today when we need to meet payroll for the 43 staff that work here!
I'm unaware of receiving an email with an extension proposition although it may have been missed by another member of staff. Is there a way of looking back at old emails to see whether we were offered the chance?
Either way, I have now (yesterday) emailed the suggested email address to request a DD7 Policy Exclusion. Like many others I am concerned to know that my email has reached the correct department. If you're able to check that would be fantastic.
Thanks,
Ash.
Sakura_Amazon_
Hello @Seller_2ZNegWc1meW6E,
Please ensure that you follow all the steps listed here : Extending DD7 Policy Exclusion.
The process can take up to 5 business days, please let me know if you don't get an answer after this time.
Regards,
Sakura
Sakura_Amazon_
Hello @Seller_2ZNegWc1meW6E,
Please ensure that you follow all the steps listed here : Extending DD7 Policy Exclusion.
The process can take up to 5 business days, please let me know if you don't get an answer after this time.
Regards,
Sakura
Seller_2ZNegWc1meW6E
@Sakura_Amazon_ thanks Sajura! I received a performance notification on Friday (27th) which said that "You will revert to your prior reserve policy in impacted stores within 48 hours". Although we are now able to disburse some of the payments, the majority however still appears as "Deferred transactions" and is unavailable?
Seller_2ZNegWc1meW6E
@Sakura_Amazon_ thanks Sajura! I received a performance notification on Friday (27th) which said that "You will revert to your prior reserve policy in impacted stores within 48 hours". Although we are now able to disburse some of the payments, the majority however still appears as "Deferred transactions" and is unavailable?
Sakura_Amazon_
Hello @Seller_2ZNegWc1meW6E,
I am glad that you resolved your DD+7 situation. Regarding the Deferred Transactions I would recommend you review this Help Page : What is a deferred transaction?
However, if you need to review your specific case, I would recommend you check it with the Seller Support Team so they can investigate it.
Regards,
Sakura
Sakura_Amazon_
Hello @Seller_2ZNegWc1meW6E,
I am glad that you resolved your DD+7 situation. Regarding the Deferred Transactions I would recommend you review this Help Page : What is a deferred transaction?
However, if you need to review your specific case, I would recommend you check it with the Seller Support Team so they can investigate it.
Regards,
Sakura
Seller_ayPFFTfnrAaMW
I contacted your team via email and on the Amazon case on October 12, 2024, but I have not received any response as of October 22, 2024.
This issue has a significant impact on our operations, and I urgently need your help.
Seller_ayPFFTfnrAaMW
I contacted your team via email and on the Amazon case on October 12, 2024, but I have not received any response as of October 22, 2024.
This issue has a significant impact on our operations, and I urgently need your help.
Seller_G37Ko7rtYKdGY
Good Afternoon Sakura,
I sent an email regarding this on the 17th October and have not recieved anything back, could you look into this for me please?
thank you
Seller_G37Ko7rtYKdGY
Good Afternoon Sakura,
I sent an email regarding this on the 17th October and have not recieved anything back, could you look into this for me please?
thank you
