Why is no one talking about GPSR?
Why is no one talking about GPSR?
The EU boards are full of it.
Currently Amazon are expecting me to upload around 48,000 photos and 8,000 DOCs by the 13th of December.
The portal for uploading doesn't work properly at the moment.
I have no idea if the brands can do it or if I have to do it all.
Why is no one talking about GPSR?
Why is no one talking about GPSR?
The EU boards are full of it.
Currently Amazon are expecting me to upload around 48,000 photos and 8,000 DOCs by the 13th of December.
The portal for uploading doesn't work properly at the moment.
I have no idea if the brands can do it or if I have to do it all.
57 replies
Seller_ZQyopdiwkUHOZ
What? That's totally wrong. That's like saying the UK Gov can't stop us buying guns from the US and importing them to here.
Seller_i38MVIJDH23AY
I have just had a very long conversation with Amazon about the way they have implemented GPSR. It is being done at a seller/product level.
Every seller has to provide the information for every product. It is not possible for the manufacturer to do it for all sellers.
On the 13th of December any seller who has not provided the information will have their listings blocked. If no sellers have provided the information then the listing will be removed.
There will also be an impact on AHR from the 13th of December.
Seller_sg54Fq7GfBZzn
I appreciate what your saying, have they not been asking for the documents before ? for our store, we have been asked for DoCs for the past three years across multiple platforms ?
The new changes now add in the need for country of origin and packaging and safety information.
There were around 900 for us, which took some time.
It depends on whether the brands are going to do it or not.
If the brand owns the listing i,e, they created it then they should be providing it for everyone, however, you have to factor in that there maybe many cases where a product has been added and the brand dont sell on amazon or contribute to it.
In that case, you would need to ask them for the details.
If they dont provide it or you cant then I believe the listing will be removed
Seller_szW3Tb1TnAVGP
What is the process for finding out if you have product that is affected?
Or is it ALL product affected? (Outside of Toys / food looking items etc)
Also, is anyone talking about GHS?
Sarah_Amzn
Hello @Seller_Oh4uBHwzQuiUU,
I'm Sarah with Amazon.
I checked with the partner team and they confirmed me that the seller is responsible for providing the information.
Kind regards,
Sarah.
Seller_ZJhFeE3tNKzfh
Assume that is Product Safety Information - though the rest of the sentence doesn't really help matters.
Sarah_Amzn
Hello @Seller_5zjHJu11xqGmN,
UK is out of GPSR scope and therefore no need to comply with regulation. All EU Marketplaces are affected by GPSR.
Kind regards,
Sarah.
Seller_ZJhFeE3tNKzfh
Where is Northern Ireland?
I can only assume at this point that Amazon UK don't require you to update anything on the UK side of things. However, you should, as a business still be compliant with GPSR for Northern Ireland.
You can't of course - as there's no way to 'display the Responsible Person and manufacturer’s name and contact details, including the postal and electronic address, in online listings.'
Again, the GPSR policy page is at odds with itself @Sarah_Amzn. Why can no-one at amazon understand this? How exactly are amazon going to comply on Amazon UK in the case of say...an Amazon Kindle?
Sarah_Amzn
Hello @Seller_ZJhFeE3tNKzfh,
please find below the answer form the partner team:
"Under GPSR, it's important to look at the order creation country, not the destination country as order creation country indicates the exact county where listing takes place. UK is not a part of EU therefore if the order is created on amazon.co.uk and sent to NI, that order doesn't need to comply with GSPR. If the order has been created in any other Amazon EU MPs and sent to NI, those listings will need to comply with GPSR. "
Please feel free to reach out if you need any additional clarification. I will be happy to follow up with the partner team.
Kind regards,
Sarah
Seller_ZJhFeE3tNKzfh
Point 21 of the directive states...
"In the case of a product offered for sale online or through other means of distance sales, the product should be considered to have been made available on the market if the offer for sale is targeted at consumers in the Union. In line with the applicable Union rules on private international law, a case-by-case analysis should be carried out in order to establish whether an offer is targeted at consumers in the Union. An offer for sale should be considered to be targeted at consumers in the Union if the relevant economic operator directs, by any means, its activities to a Member State. For the case-by-case analyses, relevant factors, such as the geographical areas to which dispatch is possible, the languages available, used for the offer or for ordering, means of payment, the use of currency of the Member State or a domain name registered in one of the Member States should be taken into consideration. In the case of online sales, the mere fact that the economic operators’ or the providers of online marketplaces’ interface is accessible in the Member State in which the consumer is established or domiciled is insufficient."
I would also draw attention to point 39 which states "In order to ensure the effective enforcement of this Regulation, the obligation set out in Article 4(1), (2) and (3) of Regulation (EU) 2019/1020 should be extended to products falling outside the scope of Union harmonisation legislation to ensure that there is a responsible economic operator established in the Union."
So while Amazon UK is not established in the EU - we are making the products themselves available within the EU/NI. For starters NORTHERN IRELAND IS IN THE UK - NOT IN THE EU, BUT THE RULING STILL APPLIES! AND we are offering despatch into the EU/NI etc.
Sorry - but unless amazon can explain where in the legislation it states that websites domiciled outside the EU (but still offering delivery INTO the EU/NI) don't need to worry - I fear that amazon UK haven't seemed to understand the legislation.
I am of course happy to be shown where I'm wrong on this - very much so!
Seller_ZVAz3d5lZuGid
Quote: "Sharing with you the answer from the partner team"
@Sarah_Amzn. Unfortunately quoting the replies from the 'partner team' is really NOT helping to clarify the requirements. Even Amazon's own policy seems to contradict itself.
Sarah_Amzn
Hello @Seller_ZVAz3d5lZuGid,
I understand your frustration with the contradictory information you're receiving. As an intermediary, presenting your concerns to the appropriate teams and relaying their responses is the best we can do for now.
We are also presenting all your replies and feedback regarding their responses.
Kind regards,
Sarah.
Sarah_Amzn
Hi @Seller_ZJhFeE3tNKzfh,
We will share this with our partner team and request their feedback.
Kind regards,
Sarah.
Seller_i38MVIJDH23AY
@Sarah_Amzn
Sarah
I appreciate your help. Please would you emphasise the need for a speedy solution to this chaos. I send stock to EU FBA using Amazon transport services. This usually takes 4-6 weeks.
I am too scared to send any more stock now in case all my listings get blocked. If this is not resolved for another few weeks then another Christmas will have been lost.
I lost the last one because Amazon would only give me about 2 hours worth of sales in space.
Seller_pmwfULyh9as20
Hi Sarah,
My listing is on amazon uk. However, I do FBA and FBM also. I get FBA and FBM orders from NI and some other EU countries. Again my products are not listed on those respective countries, they place order using amazon.co.uk. Does this GPSR rule applies for me for NI and Other EU countries (Not UK) ??
Seller_K8edOfPu9HEmN
AFAIK NI falls into the EU regulations mess because of the Windsor agreement.
Seller_i38MVIJDH23AY
Is anyone getting anywhere with this?
I am uploading photos and they are being accepted in image manager (green tick) but the status still says submission is required and nothing is moving to archived.
I have had multiple different answers from seller support. One time they told me there was a bug but said it would be fixed by today.
I have no idea if what I am doing is correct.
Seller_ua7dWhvz51dmG
I knew the GPSR dashboard would not work before I even tried. It IS such a mess. Why is everything so blooming difficult to do on Amazon? I have had all my products analysed in a lab and ok’d. I have created all the Documents Of Conformity and Technical Manual and other things required but there no use if I can’t upload them. I suspect when I do bots will reject them. I’m almost at the end of my tether. The whole thing is really a mess. We need a video or a some actual person not a bot to speak to us explaining exactly what is required for Northern Ireland if it’s impossible for amazon to UNCOUPLE from UK.
Seller_K8edOfPu9HEmN
All I intend to do is to remove the tick from the Northern Ireland part of the shipping settings on the 11th of December and that's it as I believe we are exempt as we stay well clear of the EU market place.
Why is no one talking about GPSR?
Why is no one talking about GPSR?
The EU boards are full of it.
Currently Amazon are expecting me to upload around 48,000 photos and 8,000 DOCs by the 13th of December.
The portal for uploading doesn't work properly at the moment.
I have no idea if the brands can do it or if I have to do it all.
Why is no one talking about GPSR?
Why is no one talking about GPSR?
The EU boards are full of it.
Currently Amazon are expecting me to upload around 48,000 photos and 8,000 DOCs by the 13th of December.
The portal for uploading doesn't work properly at the moment.
I have no idea if the brands can do it or if I have to do it all.
Why is no one talking about GPSR?
Why is no one talking about GPSR?
The EU boards are full of it.
Currently Amazon are expecting me to upload around 48,000 photos and 8,000 DOCs by the 13th of December.
The portal for uploading doesn't work properly at the moment.
I have no idea if the brands can do it or if I have to do it all.
57 replies
57 replies
Seller_ZQyopdiwkUHOZ
What? That's totally wrong. That's like saying the UK Gov can't stop us buying guns from the US and importing them to here.
Seller_i38MVIJDH23AY
I have just had a very long conversation with Amazon about the way they have implemented GPSR. It is being done at a seller/product level.
Every seller has to provide the information for every product. It is not possible for the manufacturer to do it for all sellers.
On the 13th of December any seller who has not provided the information will have their listings blocked. If no sellers have provided the information then the listing will be removed.
There will also be an impact on AHR from the 13th of December.
Seller_sg54Fq7GfBZzn
I appreciate what your saying, have they not been asking for the documents before ? for our store, we have been asked for DoCs for the past three years across multiple platforms ?
The new changes now add in the need for country of origin and packaging and safety information.
There were around 900 for us, which took some time.
It depends on whether the brands are going to do it or not.
If the brand owns the listing i,e, they created it then they should be providing it for everyone, however, you have to factor in that there maybe many cases where a product has been added and the brand dont sell on amazon or contribute to it.
In that case, you would need to ask them for the details.
If they dont provide it or you cant then I believe the listing will be removed
Seller_szW3Tb1TnAVGP
What is the process for finding out if you have product that is affected?
Or is it ALL product affected? (Outside of Toys / food looking items etc)
Also, is anyone talking about GHS?
Sarah_Amzn
Hello @Seller_Oh4uBHwzQuiUU,
I'm Sarah with Amazon.
I checked with the partner team and they confirmed me that the seller is responsible for providing the information.
Kind regards,
Sarah.
Seller_ZJhFeE3tNKzfh
Assume that is Product Safety Information - though the rest of the sentence doesn't really help matters.
Sarah_Amzn
Hello @Seller_5zjHJu11xqGmN,
UK is out of GPSR scope and therefore no need to comply with regulation. All EU Marketplaces are affected by GPSR.
Kind regards,
Sarah.
Seller_ZJhFeE3tNKzfh
Where is Northern Ireland?
I can only assume at this point that Amazon UK don't require you to update anything on the UK side of things. However, you should, as a business still be compliant with GPSR for Northern Ireland.
You can't of course - as there's no way to 'display the Responsible Person and manufacturer’s name and contact details, including the postal and electronic address, in online listings.'
Again, the GPSR policy page is at odds with itself @Sarah_Amzn. Why can no-one at amazon understand this? How exactly are amazon going to comply on Amazon UK in the case of say...an Amazon Kindle?
Sarah_Amzn
Hello @Seller_ZJhFeE3tNKzfh,
please find below the answer form the partner team:
"Under GPSR, it's important to look at the order creation country, not the destination country as order creation country indicates the exact county where listing takes place. UK is not a part of EU therefore if the order is created on amazon.co.uk and sent to NI, that order doesn't need to comply with GSPR. If the order has been created in any other Amazon EU MPs and sent to NI, those listings will need to comply with GPSR. "
Please feel free to reach out if you need any additional clarification. I will be happy to follow up with the partner team.
Kind regards,
Sarah
Seller_ZJhFeE3tNKzfh
Point 21 of the directive states...
"In the case of a product offered for sale online or through other means of distance sales, the product should be considered to have been made available on the market if the offer for sale is targeted at consumers in the Union. In line with the applicable Union rules on private international law, a case-by-case analysis should be carried out in order to establish whether an offer is targeted at consumers in the Union. An offer for sale should be considered to be targeted at consumers in the Union if the relevant economic operator directs, by any means, its activities to a Member State. For the case-by-case analyses, relevant factors, such as the geographical areas to which dispatch is possible, the languages available, used for the offer or for ordering, means of payment, the use of currency of the Member State or a domain name registered in one of the Member States should be taken into consideration. In the case of online sales, the mere fact that the economic operators’ or the providers of online marketplaces’ interface is accessible in the Member State in which the consumer is established or domiciled is insufficient."
I would also draw attention to point 39 which states "In order to ensure the effective enforcement of this Regulation, the obligation set out in Article 4(1), (2) and (3) of Regulation (EU) 2019/1020 should be extended to products falling outside the scope of Union harmonisation legislation to ensure that there is a responsible economic operator established in the Union."
So while Amazon UK is not established in the EU - we are making the products themselves available within the EU/NI. For starters NORTHERN IRELAND IS IN THE UK - NOT IN THE EU, BUT THE RULING STILL APPLIES! AND we are offering despatch into the EU/NI etc.
Sorry - but unless amazon can explain where in the legislation it states that websites domiciled outside the EU (but still offering delivery INTO the EU/NI) don't need to worry - I fear that amazon UK haven't seemed to understand the legislation.
I am of course happy to be shown where I'm wrong on this - very much so!
Seller_ZVAz3d5lZuGid
Quote: "Sharing with you the answer from the partner team"
@Sarah_Amzn. Unfortunately quoting the replies from the 'partner team' is really NOT helping to clarify the requirements. Even Amazon's own policy seems to contradict itself.
Sarah_Amzn
Hello @Seller_ZVAz3d5lZuGid,
I understand your frustration with the contradictory information you're receiving. As an intermediary, presenting your concerns to the appropriate teams and relaying their responses is the best we can do for now.
We are also presenting all your replies and feedback regarding their responses.
Kind regards,
Sarah.
Sarah_Amzn
Hi @Seller_ZJhFeE3tNKzfh,
We will share this with our partner team and request their feedback.
Kind regards,
Sarah.
Seller_i38MVIJDH23AY
@Sarah_Amzn
Sarah
I appreciate your help. Please would you emphasise the need for a speedy solution to this chaos. I send stock to EU FBA using Amazon transport services. This usually takes 4-6 weeks.
I am too scared to send any more stock now in case all my listings get blocked. If this is not resolved for another few weeks then another Christmas will have been lost.
I lost the last one because Amazon would only give me about 2 hours worth of sales in space.
Seller_pmwfULyh9as20
Hi Sarah,
My listing is on amazon uk. However, I do FBA and FBM also. I get FBA and FBM orders from NI and some other EU countries. Again my products are not listed on those respective countries, they place order using amazon.co.uk. Does this GPSR rule applies for me for NI and Other EU countries (Not UK) ??
Seller_K8edOfPu9HEmN
AFAIK NI falls into the EU regulations mess because of the Windsor agreement.
Seller_i38MVIJDH23AY
Is anyone getting anywhere with this?
I am uploading photos and they are being accepted in image manager (green tick) but the status still says submission is required and nothing is moving to archived.
I have had multiple different answers from seller support. One time they told me there was a bug but said it would be fixed by today.
I have no idea if what I am doing is correct.
Seller_ua7dWhvz51dmG
I knew the GPSR dashboard would not work before I even tried. It IS such a mess. Why is everything so blooming difficult to do on Amazon? I have had all my products analysed in a lab and ok’d. I have created all the Documents Of Conformity and Technical Manual and other things required but there no use if I can’t upload them. I suspect when I do bots will reject them. I’m almost at the end of my tether. The whole thing is really a mess. We need a video or a some actual person not a bot to speak to us explaining exactly what is required for Northern Ireland if it’s impossible for amazon to UNCOUPLE from UK.
Seller_K8edOfPu9HEmN
All I intend to do is to remove the tick from the Northern Ireland part of the shipping settings on the 11th of December and that's it as I believe we are exempt as we stay well clear of the EU market place.
Seller_ZQyopdiwkUHOZ
What? That's totally wrong. That's like saying the UK Gov can't stop us buying guns from the US and importing them to here.
Seller_ZQyopdiwkUHOZ
What? That's totally wrong. That's like saying the UK Gov can't stop us buying guns from the US and importing them to here.
Seller_i38MVIJDH23AY
I have just had a very long conversation with Amazon about the way they have implemented GPSR. It is being done at a seller/product level.
Every seller has to provide the information for every product. It is not possible for the manufacturer to do it for all sellers.
On the 13th of December any seller who has not provided the information will have their listings blocked. If no sellers have provided the information then the listing will be removed.
There will also be an impact on AHR from the 13th of December.
Seller_i38MVIJDH23AY
I have just had a very long conversation with Amazon about the way they have implemented GPSR. It is being done at a seller/product level.
Every seller has to provide the information for every product. It is not possible for the manufacturer to do it for all sellers.
On the 13th of December any seller who has not provided the information will have their listings blocked. If no sellers have provided the information then the listing will be removed.
There will also be an impact on AHR from the 13th of December.
Seller_sg54Fq7GfBZzn
I appreciate what your saying, have they not been asking for the documents before ? for our store, we have been asked for DoCs for the past three years across multiple platforms ?
The new changes now add in the need for country of origin and packaging and safety information.
There were around 900 for us, which took some time.
It depends on whether the brands are going to do it or not.
If the brand owns the listing i,e, they created it then they should be providing it for everyone, however, you have to factor in that there maybe many cases where a product has been added and the brand dont sell on amazon or contribute to it.
In that case, you would need to ask them for the details.
If they dont provide it or you cant then I believe the listing will be removed
Seller_sg54Fq7GfBZzn
I appreciate what your saying, have they not been asking for the documents before ? for our store, we have been asked for DoCs for the past three years across multiple platforms ?
The new changes now add in the need for country of origin and packaging and safety information.
There were around 900 for us, which took some time.
It depends on whether the brands are going to do it or not.
If the brand owns the listing i,e, they created it then they should be providing it for everyone, however, you have to factor in that there maybe many cases where a product has been added and the brand dont sell on amazon or contribute to it.
In that case, you would need to ask them for the details.
If they dont provide it or you cant then I believe the listing will be removed
Seller_szW3Tb1TnAVGP
What is the process for finding out if you have product that is affected?
Or is it ALL product affected? (Outside of Toys / food looking items etc)
Also, is anyone talking about GHS?
Seller_szW3Tb1TnAVGP
What is the process for finding out if you have product that is affected?
Or is it ALL product affected? (Outside of Toys / food looking items etc)
Also, is anyone talking about GHS?
Sarah_Amzn
Hello @Seller_Oh4uBHwzQuiUU,
I'm Sarah with Amazon.
I checked with the partner team and they confirmed me that the seller is responsible for providing the information.
Kind regards,
Sarah.
Sarah_Amzn
Hello @Seller_Oh4uBHwzQuiUU,
I'm Sarah with Amazon.
I checked with the partner team and they confirmed me that the seller is responsible for providing the information.
Kind regards,
Sarah.
Seller_ZJhFeE3tNKzfh
Assume that is Product Safety Information - though the rest of the sentence doesn't really help matters.
Seller_ZJhFeE3tNKzfh
Assume that is Product Safety Information - though the rest of the sentence doesn't really help matters.
Sarah_Amzn
Hello @Seller_5zjHJu11xqGmN,
UK is out of GPSR scope and therefore no need to comply with regulation. All EU Marketplaces are affected by GPSR.
Kind regards,
Sarah.
Sarah_Amzn
Hello @Seller_5zjHJu11xqGmN,
UK is out of GPSR scope and therefore no need to comply with regulation. All EU Marketplaces are affected by GPSR.
Kind regards,
Sarah.
Seller_ZJhFeE3tNKzfh
Where is Northern Ireland?
I can only assume at this point that Amazon UK don't require you to update anything on the UK side of things. However, you should, as a business still be compliant with GPSR for Northern Ireland.
You can't of course - as there's no way to 'display the Responsible Person and manufacturer’s name and contact details, including the postal and electronic address, in online listings.'
Again, the GPSR policy page is at odds with itself @Sarah_Amzn. Why can no-one at amazon understand this? How exactly are amazon going to comply on Amazon UK in the case of say...an Amazon Kindle?
Seller_ZJhFeE3tNKzfh
Where is Northern Ireland?
I can only assume at this point that Amazon UK don't require you to update anything on the UK side of things. However, you should, as a business still be compliant with GPSR for Northern Ireland.
You can't of course - as there's no way to 'display the Responsible Person and manufacturer’s name and contact details, including the postal and electronic address, in online listings.'
Again, the GPSR policy page is at odds with itself @Sarah_Amzn. Why can no-one at amazon understand this? How exactly are amazon going to comply on Amazon UK in the case of say...an Amazon Kindle?
Sarah_Amzn
Hello @Seller_ZJhFeE3tNKzfh,
please find below the answer form the partner team:
"Under GPSR, it's important to look at the order creation country, not the destination country as order creation country indicates the exact county where listing takes place. UK is not a part of EU therefore if the order is created on amazon.co.uk and sent to NI, that order doesn't need to comply with GSPR. If the order has been created in any other Amazon EU MPs and sent to NI, those listings will need to comply with GPSR. "
Please feel free to reach out if you need any additional clarification. I will be happy to follow up with the partner team.
Kind regards,
Sarah
Sarah_Amzn
Hello @Seller_ZJhFeE3tNKzfh,
please find below the answer form the partner team:
"Under GPSR, it's important to look at the order creation country, not the destination country as order creation country indicates the exact county where listing takes place. UK is not a part of EU therefore if the order is created on amazon.co.uk and sent to NI, that order doesn't need to comply with GSPR. If the order has been created in any other Amazon EU MPs and sent to NI, those listings will need to comply with GPSR. "
Please feel free to reach out if you need any additional clarification. I will be happy to follow up with the partner team.
Kind regards,
Sarah
Seller_ZJhFeE3tNKzfh
Point 21 of the directive states...
"In the case of a product offered for sale online or through other means of distance sales, the product should be considered to have been made available on the market if the offer for sale is targeted at consumers in the Union. In line with the applicable Union rules on private international law, a case-by-case analysis should be carried out in order to establish whether an offer is targeted at consumers in the Union. An offer for sale should be considered to be targeted at consumers in the Union if the relevant economic operator directs, by any means, its activities to a Member State. For the case-by-case analyses, relevant factors, such as the geographical areas to which dispatch is possible, the languages available, used for the offer or for ordering, means of payment, the use of currency of the Member State or a domain name registered in one of the Member States should be taken into consideration. In the case of online sales, the mere fact that the economic operators’ or the providers of online marketplaces’ interface is accessible in the Member State in which the consumer is established or domiciled is insufficient."
I would also draw attention to point 39 which states "In order to ensure the effective enforcement of this Regulation, the obligation set out in Article 4(1), (2) and (3) of Regulation (EU) 2019/1020 should be extended to products falling outside the scope of Union harmonisation legislation to ensure that there is a responsible economic operator established in the Union."
So while Amazon UK is not established in the EU - we are making the products themselves available within the EU/NI. For starters NORTHERN IRELAND IS IN THE UK - NOT IN THE EU, BUT THE RULING STILL APPLIES! AND we are offering despatch into the EU/NI etc.
Sorry - but unless amazon can explain where in the legislation it states that websites domiciled outside the EU (but still offering delivery INTO the EU/NI) don't need to worry - I fear that amazon UK haven't seemed to understand the legislation.
I am of course happy to be shown where I'm wrong on this - very much so!
Seller_ZJhFeE3tNKzfh
Point 21 of the directive states...
"In the case of a product offered for sale online or through other means of distance sales, the product should be considered to have been made available on the market if the offer for sale is targeted at consumers in the Union. In line with the applicable Union rules on private international law, a case-by-case analysis should be carried out in order to establish whether an offer is targeted at consumers in the Union. An offer for sale should be considered to be targeted at consumers in the Union if the relevant economic operator directs, by any means, its activities to a Member State. For the case-by-case analyses, relevant factors, such as the geographical areas to which dispatch is possible, the languages available, used for the offer or for ordering, means of payment, the use of currency of the Member State or a domain name registered in one of the Member States should be taken into consideration. In the case of online sales, the mere fact that the economic operators’ or the providers of online marketplaces’ interface is accessible in the Member State in which the consumer is established or domiciled is insufficient."
I would also draw attention to point 39 which states "In order to ensure the effective enforcement of this Regulation, the obligation set out in Article 4(1), (2) and (3) of Regulation (EU) 2019/1020 should be extended to products falling outside the scope of Union harmonisation legislation to ensure that there is a responsible economic operator established in the Union."
So while Amazon UK is not established in the EU - we are making the products themselves available within the EU/NI. For starters NORTHERN IRELAND IS IN THE UK - NOT IN THE EU, BUT THE RULING STILL APPLIES! AND we are offering despatch into the EU/NI etc.
Sorry - but unless amazon can explain where in the legislation it states that websites domiciled outside the EU (but still offering delivery INTO the EU/NI) don't need to worry - I fear that amazon UK haven't seemed to understand the legislation.
I am of course happy to be shown where I'm wrong on this - very much so!
Seller_ZVAz3d5lZuGid
Quote: "Sharing with you the answer from the partner team"
@Sarah_Amzn. Unfortunately quoting the replies from the 'partner team' is really NOT helping to clarify the requirements. Even Amazon's own policy seems to contradict itself.
Seller_ZVAz3d5lZuGid
Quote: "Sharing with you the answer from the partner team"
@Sarah_Amzn. Unfortunately quoting the replies from the 'partner team' is really NOT helping to clarify the requirements. Even Amazon's own policy seems to contradict itself.
Sarah_Amzn
Hello @Seller_ZVAz3d5lZuGid,
I understand your frustration with the contradictory information you're receiving. As an intermediary, presenting your concerns to the appropriate teams and relaying their responses is the best we can do for now.
We are also presenting all your replies and feedback regarding their responses.
Kind regards,
Sarah.
Sarah_Amzn
Hello @Seller_ZVAz3d5lZuGid,
I understand your frustration with the contradictory information you're receiving. As an intermediary, presenting your concerns to the appropriate teams and relaying their responses is the best we can do for now.
We are also presenting all your replies and feedback regarding their responses.
Kind regards,
Sarah.
Sarah_Amzn
Hi @Seller_ZJhFeE3tNKzfh,
We will share this with our partner team and request their feedback.
Kind regards,
Sarah.
Sarah_Amzn
Hi @Seller_ZJhFeE3tNKzfh,
We will share this with our partner team and request their feedback.
Kind regards,
Sarah.
Seller_i38MVIJDH23AY
@Sarah_Amzn
Sarah
I appreciate your help. Please would you emphasise the need for a speedy solution to this chaos. I send stock to EU FBA using Amazon transport services. This usually takes 4-6 weeks.
I am too scared to send any more stock now in case all my listings get blocked. If this is not resolved for another few weeks then another Christmas will have been lost.
I lost the last one because Amazon would only give me about 2 hours worth of sales in space.
Seller_i38MVIJDH23AY
@Sarah_Amzn
Sarah
I appreciate your help. Please would you emphasise the need for a speedy solution to this chaos. I send stock to EU FBA using Amazon transport services. This usually takes 4-6 weeks.
I am too scared to send any more stock now in case all my listings get blocked. If this is not resolved for another few weeks then another Christmas will have been lost.
I lost the last one because Amazon would only give me about 2 hours worth of sales in space.
Seller_pmwfULyh9as20
Hi Sarah,
My listing is on amazon uk. However, I do FBA and FBM also. I get FBA and FBM orders from NI and some other EU countries. Again my products are not listed on those respective countries, they place order using amazon.co.uk. Does this GPSR rule applies for me for NI and Other EU countries (Not UK) ??
Seller_pmwfULyh9as20
Hi Sarah,
My listing is on amazon uk. However, I do FBA and FBM also. I get FBA and FBM orders from NI and some other EU countries. Again my products are not listed on those respective countries, they place order using amazon.co.uk. Does this GPSR rule applies for me for NI and Other EU countries (Not UK) ??
Seller_K8edOfPu9HEmN
AFAIK NI falls into the EU regulations mess because of the Windsor agreement.
Seller_K8edOfPu9HEmN
AFAIK NI falls into the EU regulations mess because of the Windsor agreement.
Seller_i38MVIJDH23AY
Is anyone getting anywhere with this?
I am uploading photos and they are being accepted in image manager (green tick) but the status still says submission is required and nothing is moving to archived.
I have had multiple different answers from seller support. One time they told me there was a bug but said it would be fixed by today.
I have no idea if what I am doing is correct.
Seller_i38MVIJDH23AY
Is anyone getting anywhere with this?
I am uploading photos and they are being accepted in image manager (green tick) but the status still says submission is required and nothing is moving to archived.
I have had multiple different answers from seller support. One time they told me there was a bug but said it would be fixed by today.
I have no idea if what I am doing is correct.
Seller_ua7dWhvz51dmG
I knew the GPSR dashboard would not work before I even tried. It IS such a mess. Why is everything so blooming difficult to do on Amazon? I have had all my products analysed in a lab and ok’d. I have created all the Documents Of Conformity and Technical Manual and other things required but there no use if I can’t upload them. I suspect when I do bots will reject them. I’m almost at the end of my tether. The whole thing is really a mess. We need a video or a some actual person not a bot to speak to us explaining exactly what is required for Northern Ireland if it’s impossible for amazon to UNCOUPLE from UK.
Seller_ua7dWhvz51dmG
I knew the GPSR dashboard would not work before I even tried. It IS such a mess. Why is everything so blooming difficult to do on Amazon? I have had all my products analysed in a lab and ok’d. I have created all the Documents Of Conformity and Technical Manual and other things required but there no use if I can’t upload them. I suspect when I do bots will reject them. I’m almost at the end of my tether. The whole thing is really a mess. We need a video or a some actual person not a bot to speak to us explaining exactly what is required for Northern Ireland if it’s impossible for amazon to UNCOUPLE from UK.
Seller_K8edOfPu9HEmN
All I intend to do is to remove the tick from the Northern Ireland part of the shipping settings on the 11th of December and that's it as I believe we are exempt as we stay well clear of the EU market place.
Seller_K8edOfPu9HEmN
All I intend to do is to remove the tick from the Northern Ireland part of the shipping settings on the 11th of December and that's it as I believe we are exempt as we stay well clear of the EU market place.
