My US marketplace removed for no issue after reactivation of false deactivation.
hi, so some days ago I got a notification that my Amazon seller account is suspended and my listings deleted.
As in previous cases, they falsely or mistakenly removed my account. I sent an email to the seller performance review that I have got no orders on my FBM or FBA since last 12 months and they said that I had not delivered or had indulged in fraudulent activities. They reactivated my account within 1 day, but the problem occurred that they revoked my right to sell in Amazon US marketplace. The error shows this when I login to Amazon account: “Not AuthorizedYou do not have access to merchant A108WIFABTBRJU. Please pick a different merchant or marketplace.Switch Accounts”. So, I emailed them almost 6 times and it has almost been a week and my issue is not resolved. Please, I ask Amazon customer service to please reinstate my account and solve this problem for me. I am in need of immediate response please. I thank you people as in previous events like these, the seller support did not help but forums helped me. Please, thanks!!
I am sorry, I needed to write this post here in Germany forums because I couldn’t with US as the account got suspended in US.
@Lennya_Amazon @Jona_Amazon @Emma_Amazon
My US marketplace removed for no issue after reactivation of false deactivation.
hi, so some days ago I got a notification that my Amazon seller account is suspended and my listings deleted.
As in previous cases, they falsely or mistakenly removed my account. I sent an email to the seller performance review that I have got no orders on my FBM or FBA since last 12 months and they said that I had not delivered or had indulged in fraudulent activities. They reactivated my account within 1 day, but the problem occurred that they revoked my right to sell in Amazon US marketplace. The error shows this when I login to Amazon account: “Not AuthorizedYou do not have access to merchant A108WIFABTBRJU. Please pick a different merchant or marketplace.Switch Accounts”. So, I emailed them almost 6 times and it has almost been a week and my issue is not resolved. Please, I ask Amazon customer service to please reinstate my account and solve this problem for me. I am in need of immediate response please. I thank you people as in previous events like these, the seller support did not help but forums helped me. Please, thanks!!
I am sorry, I needed to write this post here in Germany forums because I couldn’t with US as the account got suspended in US.
@Lennya_Amazon @Jona_Amazon @Emma_Amazon
22 replies
Seller_MOo2WZa8xRMO3
this is email I have attached screenshot.
Seller_MOo2WZa8xRMO3
@Rachelle_Amazon please be kind enough to respond to this because you closed my other threads.
Seller_CJjIUGWJZIDbW
Dear @Seller_MOo2WZa8xRMO3You are posting here in the German Seller Forum, where sellers exchange information and help each other via the German Amazon marketplace. Yes, the moderators here help with some problems but this is NOT an official Amazon support channel and certainly not for marketplaces outside the EU. You are completely out of place here. You should contact US support, only they can help you.
Abella_Amazon
Hello @Seller_MOo2WZa8xRMO3,
This is Abella from Amazon to assist you.
Thank you for providing details about your account situation. I understand you're worried about account deactivation.
I understand your concern about US account which is deactivated in accordance with Section 3 of the Amazon Business Solutions Agreement.
I understand from your communication that you are experiencing difficulties logging into your US seller account. Based on this information, I recommend filing a formal dispute with our team on "selleraccount-review@amazon.com" to address this access issue. This will allow our dedicated team to investigate the problem and help restore your account access as quickly as possible.
Our team will thoroughly review your case and work towards a prompt resolution to ensure you can regain access to your seller account.
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.
Regards,
Abella.
Abella_Amazon
Hello @Seller_MOo2WZa8xRMO3,
This is Abella from Amazon to assist you.
Thank you so much for sharing the screenshot of the email regarding your US account reactivation.
If you have received a reactivation email but are unable to log in to your US account, you can reply directly to the same reactivation email or share the reactivation screenshot with the team on "selleraccount-review@amazon.com".
Please note that if you're not receiving a response from the team, it may indicate insufficient evidence demonstrating compliance with Section 3 of the Amazon Business Solutions Agreement policy.
To move forward, you may need to provide additional documentation showing that no policy violations occurred.
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.
Regards,
Abella.
Seller_MOo2WZa8xRMO3
Thank you for your kind response, @Abella_Amazon.
Kindly understand my problem that after I wrote them several emails that my account is reinstated but my US marketplace is not recovered, I got a response that they couldn’t verify my account and proof of recently fulfilled orders. I am attaching screenshot of it below:
So, kindly understand that as I stated before several times, I cannot provide such proof because I got no FBM orders in the whole year. In fact, I got only three orders since I made my account in Feb 2024 and orders were in March 2024, and since I haven’t got any orders. My account was deactivated in same error three times over the year and when I made them understood this, they reinstated but this time I can no longer contact them directly because they revoked my total access. Please help me, thanks. I would be really grateful, thank you so much!
Seller_MOo2WZa8xRMO3
Hi @Abella_Amazon, I hope you are doing good.
I am sorry for annoying you again and again but you may understand that for a running business like mine it is very bad that my account is deactivated from 3 weeks. Anyways, can I please get any update if you have transferred the real information which I mentioned in my last message to the further team please??
Seller_MOo2WZa8xRMO3
@Lennya_Amazon @Emma_Amazon
@Abella_Amazon
Seller_MOo2WZa8xRMO3
@Julia_Amzn hi, I understand you removed my thread in the UK marketplace. The sole reason for making new thread in UK was to get help from there as I wasn’t getting any replies anymore here in German marketplace. So would you like to please help me please please?
Seller_MOo2WZa8xRMO3
@Lennya_Amazon @Emma_Amazon @Abella_Amazon please reply!!!
Seller_MOo2WZa8xRMO3
Hi @Abella_Amazon, I don’t understand what is the problem with you people. I have already provided evidences that I haven’t got any FBM order, and my account was deactivated because ‘Amazon thinks that I haven’t fulfilled FBM orders’. Please ask them to check my account history that last fbm orders I got were in April 2024. I had already paid fee in Amazon US marketplace for May 2024 which has been wasted, now I had paid fee for German marketplace to solve my issue. And it’s really sad to see that I ain’t getting any more replies from your side. At least reply please, please cooperate.
@Abella_Amazon @Emma_Amazon @Julia_Amzn @Lennya_Amazon
Seller_MOo2WZa8xRMO3
@Emma_Amazon can you please tell me if you have told the relevant department that I have not gotten any FBM orders and the suspension is wrong.
Seller_MOo2WZa8xRMO3
hi @Emma_Amazon @Abella_Amazon @Lennya_Amazon my issue isn’t still solved. Can you please be kind enough to give me a number of seller support person in US that I can contact them directly. I had professional plan in US marketplace but since the suspension of US marketplace, I cannot even contact them by phone. Or I can provide my number here and they can call me maybe. Let me know, please.
Emma_Amazon
Hello @Seller_MOo2WZa8xRMO3,
there is no other information that I could give you here. I see you were able to resolve a similar issue in the past directly in the US Forums.
Have you tried to open one Thread in the US Forums about this current issue, as your main question is regarding the US Account? I see you were able to get help there with previous similar issues.
I know you said:
but you should be able to switch the Forums Marketplace in the upper right corner of the Seller Forums after you opened the Forums from your DE account.
Best,
Emma
Seller_MOo2WZa8xRMO3
hi @Emma_Amazon, thank you so much that at last you responded. The issue is that I cannot anymore access the US marketplace forums if I could I wouldn’t not be begging here from past two months. I can only read forums in US but not write or create. And you are right that I solved this in the past with the help of forums because seller support in US did nothing but forwarding me replies from FAQS. They only have Indians in customer service who do not help more. As I said before, I made this seller account in around January 2024 and initially did small FBM business and sold only 3 units. After that, I switched to individual plan for sometime and then again restarted. And believe me that since then, Amazon has deactivated my account for the same issue whilst I haven’t even received any order. Maybe this is because I have listed some large expensive items and many business customers put it in their cart as it shows pending but orders never get to unshipped status. The previous 7 times, I was able to get my issue handled and they apologised but now they have done this to me. From too much hard work, I had made my SEO ranking, spent a lot for promotion and they just did this. Please tell me what can I do to regain access to the marketplace. I don’t understand why Amazon’s support has always been very bad in such things. They automatically make many mistakes. I will be in your forever debt if you help me, thanks.
