Inventory Lost the tracking says that it was delivered to MARKHAM Canada
We have sent FBA BOX to Canada 4189 Salish Sea Way Tsawwassen BC V4M0B9 Canada.
The FBA ID is FBA17VG89TX3, 44WHMYVM.
The tracking id is 1ZW074F30406305411 it says it is delivered on 15th May. Markham Canada.
But I don't see any movement in the shipment plan except saying delivered.
Where is my inventory and why is it not showing to available units?
19 replies
Seller_y7W9ccUlauftE
Tracking info says UPS is returning it to sender. Mention of missing invoice details. Talk to UPS and however was supposed to do customs clearance about this package.
Christine_Amazon
Hello @Seller_mL1D7EaLcm2z6
This is Christine from Amazon Forums.
I was checking your information, and well in this case Reconciliation of shipped inventory usually takes 2 to 30 days. In some cases, it will take up to 60 days.
We do recommend you to allow sometime in order for the fulfillment center to finish receiving the information and for this to be update in Seller Central.
If after this time frame, you still have issues with your shipment, you can opt to Reconcile your shipment.
Hope you have a great day!
Christine.
Seller_mL1D7EaLcm2z6
I have tracked it and went to the reconcile option but it only says delivered.
when will the inventory status will show in check in status?
You can also seethe attachment to confirm that is delivered on 15th May and since that day it has not been checked in?? Why?
I'm worried now its been days no movement.
Christine_Amazon
Hello @Seller_mL1D7EaLcm2z6
Christine here.
I will be checking on this, as soon as I have an update I will contact you through here.
Christine,
Seller_mL1D7EaLcm2z6
okay we are waiting since its worrying us now
Christine_Amazon
Hello @Seller_mL1D7EaLcm2z6
Christine here.
I have heard back from the team in charge.
If the shipment's inventory is not received by Jun 11, 2024, then your shipment will be eligible for investigation.
Please review the "Contents" tab of the shipment, once the shipment is eligible for investigation and the team in charge will review it.
Christine.
Seller_mL1D7EaLcm2z6
okay but atleast please mention me this have amazon received the inventory since it says it delivered just confirm me this?
Christine_Amazon
Good day @Seller_mL1D7EaLcm2z6
This is Christine from Amazon.
I understand you are worried about your inventory.
I can see the same information reflected in Seller Central.
Please allow sometime for the system to update.
If by the 11th you still have problems, let me know.
Christine
Seller_mL1D7EaLcm2z6
okay Christine thankyou very much for replying on time and we will be waiting for 11th june.
Seller_mL1D7EaLcm2z6
Hi Christine!
Hope you are doing well.
It's 11th June, still I can't see any movement in the Check in Status.
Christine_Amazon
Hello@Seller_mL1D7EaLcm2z6
Christine here.
Thank you for letting us know.
Since the shipment is now eligible for investigation, the next step will be to open a new case with our seller support team so they can further investigate on the shipment .
Hope you have a great day !
Christine.
