Suspended for security reasons
I got suspended in all european marketplaces a few days after changing the bank informations of the account (I wanted to use Transferwise to have a better exchange rate).
They said in the suspension that I was suspended for Unauthorized logins. I did a plan of action and changed the email, password and 2 Step authentification.
I sent the plan of action to all 5 marketplaces (uk, fr, it, es, de).
A week later, I receive a email from Amazon France saying that my account will stay suspended.
What can I do at this point? It’s been two weeks and I have lots of inventory in FBA, and lots of money stuck. I have been selling on Amazon for 3 years and it’s the first time that this happens.
Is there a way to contact directly someone that works at Seller Performance and ask him to check my account?
Did this happen to someone else? I have very good metrics, and did nothing wrong. I don’t see why they would keep my account suspended.
0 replies
Seller_EJIX7rqDNQJi2
I am sorry to hear that this happened. Could you post here your Plan of Action for feedback?
Any case of a compromised account can negatively affect both you and Amazon customers, that’s why they are taking any concerns about security very seriously.
A suspension following your change of bank account indicates that you could have done so using an unrecognized device or from an unusual location.
What is most likely missing from your appeal are your comments describing how you reviewed all relevant Amazon help pages which talk about account security and protection of your information.
These can be found here:
