Amazon auto-rejecting infringment reports and not allowing any way to appeal!
I have had a problem with counterfeits in the past, so I got a trademark for my brand from the USPTO, as well as getting Amazon Brand Registered. I also got copyrights on the text on my products. I've been selling on Amazon about 10 years, been brand registered for about 5, now suddenly my infringement reports are just bouncing right back as rejected as soon as submitted.
I tried to open a case or escalate to have someone actually look at the listings and the only response I get is I have to make a new report. Well now I've made many reports, for both copyright and trademark infringement and I feel like I'm beating my head against the wall. If this fails, I'll have to report this to the U.S. Copyright Office or the National Intellectual Property Rights Office and see if they can take take action on Amazon for failing to enforce laws on their platform. Is this the result of A.I.? Clearly no human looked at the listings or the violations would have been very obvious.
Amazon auto-rejecting infringment reports and not allowing any way to appeal!
I have had a problem with counterfeits in the past, so I got a trademark for my brand from the USPTO, as well as getting Amazon Brand Registered. I also got copyrights on the text on my products. I've been selling on Amazon about 10 years, been brand registered for about 5, now suddenly my infringement reports are just bouncing right back as rejected as soon as submitted.
I tried to open a case or escalate to have someone actually look at the listings and the only response I get is I have to make a new report. Well now I've made many reports, for both copyright and trademark infringement and I feel like I'm beating my head against the wall. If this fails, I'll have to report this to the U.S. Copyright Office or the National Intellectual Property Rights Office and see if they can take take action on Amazon for failing to enforce laws on their platform. Is this the result of A.I.? Clearly no human looked at the listings or the violations would have been very obvious.
28 replies
Jim_Amazon
Hi there @Seller_j1jF9nxfXmdeu
I just took a look into the ASINs you're reporting within Brand Registry! I do have a couple of questions here, as I'm not an expert in copyright law or anything, what does your copyright state that you own? Is it the name of that prayer or the prayer itself? Also, I can see you have products that are similar to the ones you're reporting. Is your goal here to report these products to have them removed?
Thank you!
Seller_j1jF9nxfXmdeu
Is it possible for you to email my listed business account's email? This forum is not letting me post the links to the products I mentioned, or put their ASINs in, and I'd like you to see the products I'm talking about.
Seller_j1jF9nxfXmdeu
You know what my big fear is right now? That by showing it's a duplicate listing, it will combine their listings on my page as another seller and they'll be allowed to undersell me on my page and also benefit from my PPC.
In all honesty, we need a way to enforce my copyright. It just keeps coming down to that, and we need to figure out why this is suddenly such a difficult issue for Amazon. I have a legitimate claim, and it needs to be enforced.
Jim_Amazon
@Seller_j1jF9nxfXmdeu
We're actually hosting an event right now with the Report a Violation team that can be found HERE.
I would like for you to bring up this scenario there so that the responsible team can give their thoughts on it!
Seller_j1jF9nxfXmdeu
Thanks, Jim! I made a post, we'll see how it goes, I appreciate the information.
Jim_Amazon
As the event is only for today, if there are still follow ups that remain once it's closed, I'll still be here to continue working on this.
Seller_j1jF9nxfXmdeu
I'm sure you saw my post on the forum, no official reply, should I still expect a response there?
Jim_Amazon
@Seller_j1jF9nxfXmdeu
I did see it! Your particular case is taking a bit longer than normal to investigate but the team is actively working on it and I'm also tracking it personally.
I'll give them a nudge on this but right now I just need you to sit tight as they work on it!
Seller_j1jF9nxfXmdeu
Okay, that's all I can do. The most important thing to me is the copyright protection though, because it's the most obvious IP theft as it is on every counterfeit product, whether I'm still selling it or not. Plagiarizing someone else's text should be an obvious, huge infraction, and I'll be reporting those other American Art Classics coins as well. As I mentioned though, those were already removed by Amazon in a previous report, and relisting should be a huge account violation!
I would ask if you can remove any previous reports that were listed as "false", as they were not, and should not be held against my seller account. No reports I made were in err, or false. If they can't be removed, at least they should not be held against me if you know what I mean. When I asked for help, the only answer I got was to make more reports.
Thank you for bearing with me, this is just a frustrating situation for me. I already had a tough year, the one when I didn't yet have my trademark and copyrights, and it took almost a year to get them. This reminds me of that time.
Jim_Amazon
@Seller_j1jF9nxfXmdeu
No need to apologize at all. This is what we're here for!
I don't know why these instances were rejected or have any background info, but it is currently with our experts and that owning team to give it a second look.
Seller_j1jF9nxfXmdeu
Let me ask you though, why is this suddenly so difficult for Amazon? Amazon has been enforcing trademarks and copyrights for years, why is this a problem now?
Jim_Amazon
@Seller_j1jF9nxfXmdeu
It's not so much that this is a problem, but it's more so an instance where I'm looking for more information as to why this one was rejected. In instances like this, I want to ensure everything is operating properly.
From what I can see from the team, they are asking if there's a second copyright number as the one you submitted on your report was for only the name of the prayer. Just trying to ensure the team as all relevant information for this case.
Seller_tZJo8PvgHyd8X
Call a trademark and copyright lawyer instead.
