Amazon are talking money without any reason. THEY CALLING "OTHERS"
What is Amazon saying? I just saw a translation that refers to it as “Others,” and there is no message or reason explaining why they are taking $375.20 from me without giving any explanation. This is unacceptable, and as a seller, I demand that the moderators help me and provide an answer. This is unacceptable, Amazon.
Amazon are talking money without any reason. THEY CALLING "OTHERS"
What is Amazon saying? I just saw a translation that refers to it as “Others,” and there is no message or reason explaining why they are taking $375.20 from me without giving any explanation. This is unacceptable, and as a seller, I demand that the moderators help me and provide an answer. This is unacceptable, Amazon.
56 replies
Seller_aWrza8YvWVgM1
Pull a transaction report for that payment date range and look for adjustments in column "E"
Seller_bfeyv9pvbcYrH
Same issues. Lately, there were so many "adjustments" or "other" charges. I wonder if the system that carriers are using is simply not functioning properly. Our money is taken out with no explanation.
Seller_QUNoWzfsPxqtv
Just go through your transactions as mentioned, find the transaction with the charges under "Other" and you will see where it is. Often, these are promotional rebates or coupons. Welcome to the normal life of selling on Amazon.
Seller_FaV5Qh0z4BM3s
Had this happen to us also. There is no reference to an order ID, so I opened a case to have an account specialist team review it. Ridiculous.
Seller_BI3N95Q1ayqWI
I looked in my PAYMENTS and selected TRANSACTION VIEW. I have the same OTHER fees. They only show up in the last few days and never before when I go back through several months of records. All of the reply's are pointing to the correct direction to find the information but I agree with the original poster, it just isn't there and I've never seen this before.
Then when you click on the transaction total or download the transaction report there is still nothing to identify what the transaction is for or the order ID number.
Seller_zhpwaO3OZfdhR
Amazon is just stealing from its sellers using this OTHER category and just saying its shipping adjustments from the carriers. Complete BS since we use the same boxes and same shipping on multiple other ecommerce sites with no issues. Its only on Amazon that they claim the shipping is wrong. Seems to me the problem is Amazon not charging the correct shipping and they should be standing behind their charges and not stealing from us claiming incorrect shipping. I have also confronted Amazon on this issue and get no specific answers. They also refuse to show any proof of these so called OTHER charges. I have requested specific breakdowns on these charges and they simply refuse to show any evidence of these OTHER charges. Just the same cut and paste generic answers.
Seller_hHhl1JQKae5rV
@Micah_AmazonCan you check case ID 16503683511 and/or 16504914281? These have been transferred to the appropriate team, but I have not received any updates. Thank you
Micah_Amazon
Hey @Seller_hHhl1JQKae5rV,
Thank you for your post. In order to avoid churn, double work, and missed messages, would you kindly start your own discussion. Feel free to tag and me post the thread link here as well.
Thank you for your understanding.
Cheers,
Micah
Seller_hHhl1JQKae5rV
Thank you. I created a new discussion and tagged you a few days ago. Thanks
Micah_Amazon
Hey @Seller_hHhl1JQKae5rV,
Can you please share the discussion link here as well? This way I can review and get started on your case.
Looking forward to your response.
Cheers,
Micah
Seller_hHhl1JQKae5rV
Hello Micah_Amazon. I get an error message when trying to link the post you told me to create separately from this post (which I tagged you in) .
Non-Amazon URLs are not allowed to be posted within Seller Forums, please remove the URL
So, I will copy the other post here. I hope you don't tell me to create another post separately again.
"OTHERS" unexplained charges
by Cosmo7
5 days ago
@Micah_Amazon Can you check case ID 16503683511 and/or 16504914281? These have been transferred to the appropriate team, but I have not received any updates. Thank you
Also, the case ID's opened in relation to these charges.
6 "Others" charges with no associated ID's.
12/19/2023 -$203.65 ID 14507058031, 14545166371, 15205615791
3/29/2024 -$166.67 ID 15029888991, 15052314281, 15062783321, 15116105221, 15140974921
6/24/2024 -$448.10. ID 15503373231, 15525646261, 15585281751
8/1/2024 -$431.71 ID 15754773861, 15896712801, 16293110121
10/15/2024 -$212.89. ID 16486905501
10/18/2024 -$903.68 ID 16503683511
All of these cases were transferred with no reply, some as far out as 11 months ago. Thank you
Per your request, I am attaching the link for the original post I made that you wanted on its new thread
Account Setup
Tags:
Billing, Payments, Transactions
Micah_Amazon
Hello @Seller_hHhl1JQKae5rV,
Thank you for the update. Yeah if you try and click the link and receive some error messages, that should not be the case. So I will need to review and escalate on your behalf.
I will respond back shortly with next steps. Thank you for your continued patience.
Cheers,
Micah
Micah_Amazon
Hey @Seller_hHhl1JQKae5rV,
Thank you for your patience. I have reviewed the case and will go ahead and submit the escalation on your behalf.
Please continue to check notifications and reach respond to support if need be.
Thanks again for your post.
Cheers,
Micah
Micah_Amazon
Hey @Seller_hHhl1JQKae5rV,
Thank you for your patience. I have successfully escalated his case on your behalf. Please continue to check notifications and work with support when they reach out.
Thanks again for the post.
Have a great weekend.
Cheers,
Micah
Seller_hHhl1JQKae5rV
Hi Micah_Amazon,
We received the following message today from Amazon Payments. Not helpful at all. Can you follow up with anyone else to try and figure these charges out? Thank you
Hello,
If you want to contact Seller Support, click the following link to visit Seller Central:
https://sellercentral.amazon.com/cu/contact-us
Learn more on the Seller Central Help pages:
https://services.amazon.com/
You can also contact Seller Support directly without logging in here:
https://sellercentral.amazon.com/cu/help/contact-us
We hope to see you soon.
Tish
Amazon Payments
https://payments.amazon.com
Thank you for your inquiry. Did I solve your problem?
Seller_D7mNsI9QDpUdP
It does not explain the charge. There is ni point wasting my time over this since as you can see by multiple other sellers, it is a waste of time to get the "other" charges explained.
Micah_Amazon
Hello @Seller_hHhl1JQKae5rV,
Thank you for your response. I will go ahead and send up another request on your behalf. Unfortunately, I do not have authority over the payments teams and their responses.
I will provided updates as they become available.
Cheers,
Micah
